Mobility for Kinetic Data Nasrin Azari Mobile Reach

Introduction to Mobile Reach Ø Enterprise Mobile solutions since 1999 Ø Core product: Splitware™ Mobility Platform Ø Rapid creation of user-focused, native mobile extensions to enterprise mobile applications Ø Proven, highly secure, easy to use Ø Deployment in as little in one hour!! Ø Native Cross-platform solutions: i. OS, Windows Mobile, Black. Berry, Android Ø Connection to a variety of backend ITSM applications, CMDBs, and databases 2 2

Splitware Mobility Platform 3 3

Splitware Application Studio 4 4

Mobile: Native versus Web § Do I need a Native mobile application if I have a web interface? § Web-based application: § Runs in the Browser on the device, and limited to that user experience § Requires connectivity to the Web Server for operation § Native application: § Runs native to the device, can run offline and create a robust user experience 5 5 § Requires an install

Choosing Native versus Web § Choose a Web-based application when: § A browser-type User Interface is sufficient § Connectivity is available, affordable, and reliable § Choose a Native mobile application when: § You require or desire access to device-specific accessories, such as barcode scanner, camera, voice command / audio, signature § You require offline usage or enhanced performance § You can use a MEAP (like Splitware Mobility Platform) 6 6 to easily create and modify cross-platform native solutions

Mobile Reach with Kinetic Data § Kinetic Data Plug-in: § Provides access to KD applications: Kinetic Request & Task § Native mobile client access to applications and workflow: § Offline surveys, inspections, asset inventory, workflows, etc. § Incorporation of various input devices: barcode 7 7 scanning, RFID, camera, voice command, signature capture, other accessories

Example Scenario: Mobile Site Survey § Mobile field service tech performs a site survey on i. Pad: § Fills out survey and perform blind inventory on the assets § Discovers a critical problem that needs to be fixed ASAP § Takes picture and/or scans barcode into notes § Workflow within Kinetic Task automatically creates an Incident § Incident is automatically routed to local technician 8 8 using a BB

Splitware Extension of Kinetic Request Splitware Mobile Site Survey 9 9 Site Survey Sync Site Survey App Detailed view

Incident generated from Kinetic Request 10 10

Field Technician receives Incident 11 11

Under the Covers… making it work § Kinetic Data: § Kinetic Request: installed / configured for performing inventory § Kinetic Task: configured to process problems encountered during inspection, including creation of Incident records when needed § Mobile Reach: § Kinetic Data plug-in provides access to forms and their processes 12 12 § Splitware Application Studio provides ability to rapidly

Summary § Mobile Reach provides § the ability to trigger Kinetic workflow via Kinetic Request from a mobile device § a native UI to each mobile platform § a flexible and configurable platform to align your UI with your mobile users’ tasks and requirements § the ability to iteratively create native mobile applications in minutes! 13 13 Mobile User Experience aligned to YOUR business processes

Q&A § Questions? § Contact Information: Nasrin Azari nazari@mobilereach. com 919 -386 -3578 14 14