Mobile Resource Management Mobile Workforce Management Solution Started

Mobile Resource Management

Mobile Workforce Management Solution � Started Deployment in 2008 � Interface to SAP Front Office/Work Management (6 order types) � Installed Sierra Wireless Air. Link Pin. Point modems in 65 trucks. � AT&T Cellular (95% coverage)

KEY REQURIEMENTS FOR A MOBILE WORKFORCE MANAGEMENT SOLUTION 1. 2. 3. 4. 5. 6. User-Friendly applications with intuitive screens, point-and click selections without typing. Guided workflow and validation to ensure complete and accurate information from the field. Eliminates errors and missing data. Real-time online communication over wireless Cellular. Ability to seamlessly go in and out of coverage with uninterrupted operations. Allows the workers to continue to work in spotty coverage areas. Ability to support a wide range of mobile devices (PDAs, rugged handhelds, tablet PCs and laptops). Seamless integration with SAP, GIS (Truck Viewer) and OMS. To ensure real-time data flow between systems. Ability to transmit updates and refreshing data on the mobile client. Keeps the worker productive while eliminating billing errors (Disconnecting members by mistake)

Mobile Data New Service Expert 1. 2. 3. 4. 5. 6. Reconnects Disconnects Misc. Orders Meter Change Staking Order Out of Power Work Order Processors Line Design Crew SCHEDULER/ AVL Work orders Staking orders Milsoft outages Constr. Superintendent Line Design Supervisor Service Person

SCHEDULER/ AVL Calendar Job Declined As Built SCHEDULER/ AVL Job is staked and passed back to scheduler for approval Database Job Declined Changes made to CU Entered Manually As Built Job Completed Line Design Supervisor Construction Superintendent CU passed into SAP Job Approved SCHEDULER/AVL Job approved by Super. Sent to WO Processors for Pole # and required documents As Built Approved for Constr. Work Order Processor Job Approved Job Completed New Service Expert Staking Using Mobile Data Construction Crew Sent to Constr. Line Design Crew SCHEDULER/ AVL Shows in scheduler. Ready for Constr

PORCHE Outage tickets using Mobile Database Time Stamps arrival time using AVL WO created for Equipment Crew Dispatched to outage SCHEDULER Outage shows up in Scheduler / Outage sent to truck Set Verify Est. Time Restoration Comments Cause Codes Predicted Devices Tracing of Outage Database Milsoft Damage Assessment Location of damaage Required equipment Est. time for Repairs FEMA documentation

Dispatch/Scheduler

Dispatch Map with AVL

Route Optimization

Truck Viewer

Questions?