Mobile Phone Usage Customer Training Topic Ryder Fleet

Mobile Phone Usage Customer Training Topic Ryder Fleet Risk Services

Introduction • Benefits to Mobile Phone while on the road: • Peace of mind for family and loved ones • Provides help and security in the event of a breakdown or accident • Decreases accident response times and increases life saving outcomes Proprietary and Confidential • Although there are benefits, there are downsides to having a mobile phone in the vehicle with you. • Difficulty ignoring a phone call or a text message • Phone calls create a visual, physical, aural, and mental distraction • Texting creates a mental, visual and physical distraction • “It won’t happen to me” attitude – many people believe they are good at multitasking, and an accident won’t happen to them 2

Introduction National Safety Council Statement: “A driver’s first responsibility is the safe operation of the vehicle and that best practice is to not use electronic devices including cell phones while driving. When on the road, drivers shall concentrate on safe and defensive driving and not on making or receiving phone calls, delivery of faxes, using computers, navigation systems, or other distracting influences. When a driver decides that it is safe to use such a device while driving, it should be with the understanding that negligent drivers be held accountable when distracted driving results in the injury or death of others. ” Proprietary and Confidential

Facts and Statistics • Text messaging creates a crash risk 23 times worse than driving while not distracted. • Dialing a mobile phone takes a driver's eyes from the road for an average of 3. 8 seconds, at 55 mph that’s the equivalent of driving the length of an entire football field, blind. • Drivers who use hand-held devices are 4 times more likely to get into crashes serious enough to injure themselves. • Drivers reaching for an object, such as a cell phone, while driving are 3 times more likely to be involved in a crash or other safety-critical event. Proprietary and Confidential 4

Hand Held Cell Phone Ban ─ FMCSA prohibits CMV drivers from holding, dialing, or reaching for a hand-held cellular phone. ─ Hands-free use of a cellular phone is allowed when using the call can be initiated, answered, or terminated, only by touching a single button on a phone or headset. ─ The ban does not prohibit or restrict the use of CB Radios, GPS, or fleet management systems. Proprietary and Confidential 5

Hand Held Cell Phone Ban Driver and Motor Carrier Penalties: • Under the final rule, CMV drivers who are convicted of a hand-held cell violation twice within a three year period will be disqualified for 60 days. • If convicted of a third violation within three years the driver will be disqualified for 120 days. • Drivers will be subject to federal civil penalties of up to $2, 750 for each offense. • Motor carriers that allow or require their drivers to use hand-held cell phones while operating a CMV face a maximum civil penalty of $11, 000 per violation. Proprietary and Confidential 6

Safe Operating Procedures • Safe operation is YOUR responsibility. Always keep your eyes on the road and hands on the wheel. • Never text or send emails from your phone while driving, even at stop lights or in traffic • If you need to place a phone call, safely pull off the road into a secure area, park your vehicle and place the call Proprietary and Confidential 7

Safe Operating Procedures • If your phone rings while you are driving, let it go to voicemail • Know and follow the rules and regulations of state and local laws. These regulations will vary from state to state. • Know and follow your company’s policy and procedures around mobile phone usage. Proprietary and Confidential 8

When to Avoid Using a Mobile Phone • Avoid using any mobile phone devices, even hands-free, while driving in potentially hazardous conditions including: • Driving in heavy or congested traffic • Driving in construction zones • Driving on slippery roads • Driving in poor visibility (e. g. , fog, rain, snow, ) • Driving in residential areas, school zones, or areas with children playing • Driving near railroad crossings; or in parking lot • Driving in parking lots; backing; or transporting H/M Proprietary and Confidential 9

Frequently Asked Questions • Q: Does cell phone use while driving cause traffic crashes? • A: Research shows that driving while using a cell phone can pose a serious cognitive distraction and degrade driver performance. The data is insufficient to quantify crashes caused by cell phone use specifically, but NHTSA estimates that driver distraction from all sources contributes to 25 percent of all police-reported traffic crashes. Proprietary and Confidential 10

Frequently Asked Questions • Q: Is it safe to use hands-free (headset, speakerphone, or other device) cell phones while driving? • A: While a hands-free device does allow a driver to keep both hands on the wheel, the device does not diminish the distractions associated with dialing. In addition, the available research indicates that whether it is a hands-free or hand-held cell phone, the cognitive distraction is significant enough to degrade a driver’s performance. This can cause a driver to miss key visual and aural cues needed to avoid a crash. Proprietary and Confidential 11

Frequently Asked Questions • Q: Can technology eliminate driver distractions? • A: As a whole, technology causes more distractions than it prevents. However, in the case of cell phone usage technology such as; one touch dialing, voice dialing, and hands free devices significantly reduce the risks associated with cell phone usage while driving. Proprietary and Confidential 12

Frequently Asked Questions • Q: Does the new hand held cell phone ban apply to me? • A: The rule applies to all commercial motor vehicles operating in interstate commerce. This includes all vehicles (even if they stay within the state) that transport goods that came from or will travel to another state or country. Proprietary and Confidential 13

Frequently Asked Questions • Q: Is talking on a cell phone any worse than having a conversation with someone in the car? • A: Any activity a driver engages in while driving has the potential to distract the driver from the primary task of driving. Some research suggests that cell phone use and passenger conversations are equally as risky, while research shows cell phone use to be more risky Proprietary and Confidential 14

Quiz 1. True or False? Using a hands free device eliminates the risks associated with using a cell phone while operating a vehicle? 2. True or False? Driver distraction is one significant cause of motor vehicle collisions 3. True or False? The risks of using a cell phone while driving outweigh the benefits 4. True or False? The new cell phone ban prohibits the use of CB Radios and GPS devices 5. True or False? It is safe to use a mobile phone in heavy traffic to tell someone you will be late Proprietary and Confidential

Quiz 6. True or False? Local laws, state laws, and federal regulations are all the same when it comes to cell phone usage 7. True or False? Cell phones create a visual, aural, mental and physical distraction to drivers 8. What is a driver’s first responsibility when it comes to mobile phone usage? A. Never send text messages and use a hands free device at all times B. Avoid long conversations while talking on the phone and to other passengers in the vehicle C. Reaching for a mobile phone while trying not to take your eyes off of the road D. The safe operation of the vehicle and that the best practice is to not use cell phones while driving Proprietary and Confidential

Quiz 8. If your cell phone rings while you are driving down the road, what is the safest course of action? A. Reach for the cell phone only while driving down a straight road B. Quickly pull onto the shoulder of the road to receive the call C. Let your voicemail pick up the call D. Send a text message to inform the caller that you are driving E. All of the above 9. You should avoid using your cell phone, including hands-free devices, completely while driving through which situation? A. Inclement Weather B. School zone C. Heavy traffic D. Parking lots E. All of the above Proprietary and Confidential

Quiz Answers 1. False 2. True 3. True 4. False 5. False 6. False 7. True 8. D 9. C 10. E Proprietary and Confidential

Questions and Comments Proprietary and Confidential

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Additional Information on Rules and Regulations This document is intended to be a guide on applicable rules and regulations. Although it may be used as a guide/reference for your training needs, this document is not intended to be used as the standard for FMCSA rules and regulations. Additional information can be found on the FMCSA website. The FMCSA website will contain the most accurate and upto-date information on any and all applicable rules and regulations. http: //www. fmcsa. dot. gov Proprietary and Confidential