Mobile Device Lifecycle Oluwatobi Oluwole District Department of

Mobile Device Lifecycle Oluwatobi Oluwole District Department of Transportation – Office of Information, Technology, and Innovation What is Device Lifecycle? CONFIGURE Mobile devices are essential communication tools for every DDOT employee. In the office or the field - smartphones, tablets, laptops and mi-fi’s all serve a specific purpose for each user. All telecommunications equipment- from the initial need to it’s decommission- These detailed steps and processes help manage DDOT’s large volume of users and devices. Lifecycle management enables a seamless and proactive handling of all equipment. Request Retire Order Approved DDOT Mobile Devices Smartphones – i. Phone (i. OS), Samsung (Android) Laptops – Dell Latitude, Getac Tablets - i. Pads Mi. Fi’s - (varies by mobile network carrier) Deployment REQUEST -All requests are submitted through DDOT Share. Point - Depending on the defined need for device (Position, special project, field use) requests are approved or denied -Member of telecomm team reviews and reaches out to the end user or requester. RESEARCH POSTER PRESENTATION DESIGN © 2012 RESEARCH POSTER PRESENTATION DESIGN © 2015 www. Poster. Presentations. com Configure ORDER - Request for Telecommunications (RTS) centralized system used by DDOT Telecom for all requests for telecommunication services - OCTO (Office of the Chief Technology Officer) receives the request, requests are approved or denied based on current fiscal year budget - OCTO communicates to wireless vendor (Verizon/AT&T/T-Mobile/ Sprint) to process the order - Device is shipped to DDOT HQ - Device is received to DDOT Telecommunications - Mobile Device Management (MDM) software configured onto device; accounts for all DDOT mobile devices. Adds countermeasures if device is comprised during deployment use. - New equipment is updated into FCMS (Fixed Cost Management System) – provides real-time telecommunications and inventory data. DEPLOYMENT -Appointments are made with end user for pick up - End user will set up voicemail greeting (phones), network account, download required applications, and transfer content from previous device (when applicable) - Device protection assembled (cases, screen protectors, etc. ) - End user agrees to and signs updated Cellular Equipment Assignment Agreement (policy and misuse) - Device is ready for field/daily use - Troubleshooting provided (if needed) RETIRE -Old equipment is removed from Fixed Cost Management System - Equipment is set to factory settings (removing of all old information) - Device is sent to buyback vendor for recycling; buyback value pricing is repurposed back to department budget for accessories, new equipment and additional funding.