Mobile Care Everywhere COMMUNITAKE Communi Take provides operators
Mobile Care Everywhere
COMMUNITAKE Communi. Take provides operators with a comprehensive support platform including a native mobility VAS expansion aimed at enterprises and consumers for cost reduction and revenue generation Enterprise Mobility Support Suite VAS 2
ABOUT COMMUNITAKE TEHNOLOGIES Founded in 2009, Communi. Take is recognized as a frontrunner in remote access technology over mobile devices. It established an industry first by combining advanced enterprise mobility solutions with a full remote support stack. Communi. Take introduces operators to new revenue generating programs, cost cutting support solutions, automated issue resolution processes and an innovative white label model. Our products have been implemented at some of the leading service providers help desks centers and global corporations. The company was awarded RIM's 2010 EMEA innovation award for service excellence. 3
THE COMMUNITAKE PLATFORM POSITION PRODUCTION PROVEN 2, 500 agents; 55 countries; 12 languages More than PREFERRED A recommended solution in the Vodafone SMEs portal Operated by for its mobile device support platform AWARD WINNER RIM innovation award SFR Selected Talent award SUPERIOR On-premise deployments; Tier 1 scale; integrated with CRM and billing 4
THE COMMUNITAKE PLATFORM Device Guard Remote Support Location Shield Remote Support Device Manager Enterprise Mobility Remote Expert Device Guard Community Support Operator Support Consumer VAS Guidance Portal Community Support Device Pool On-Device Repair
REMOTE SUPPORT Remote device takeover On-device screen drawing Navigation macros Guidance macros Device diagnostics On-device apps mgmt. On-device data mgmt. Remote PC support i. OS remote configuration Chat; replays; analytics
ON-DEVICE REPAIR On-device diagnostics Automated APN settings Automated Airplane mode Automated network type Automated 3 G settings Battery health indication Battery level views Disk space views
GUIDANCE PORTAL Self takeover Simple language search Targeted offering Navigation macros Installations macros Guidance movies Textual walkthroughs Macros generator Movies generator Subject matter library 8
DEVICE GUARD Locate device Sound alarm Lock device Wipe on-device data Backup on-device data Restore on-device data Manage contacts 9
DEVICE MANAGER - DASHBOARD Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics 10
DEVICE MANAGER- ASSETS Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics 11
DEVICE MANAGER – APPs MANAGEMENT Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics 12
DEVICE MANAGER – EXPENSE CONTROL Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics 13
REMOTE EXPERT Contacts library RT screen view RT on-screen drawing Capturing screenshots On-screenshots drawing On-screenshots writing Screenshots packaging Screenshots sending Guidance signing Guidance saving 14
OPERATOR’S IMPACT ON BUSINESS CUSTOMERS Reduce outlays Reduce idle work time Decrease repeat visits of field force Control mobile expenses and assets Improve security Device and location security encouragement Eliminate external support security breaches Handle lost / stolen device scenario Streamline business Allow always connected executives Foster peer-to-peer expert support Leverage existing support operation 15
ACROSS PLATFORMS DEVICE SUPPORT 150+ advanced devices Android (minor enablement) Black. Berry Win Mobile (5&6) Symbian S 60 /^3, Maemo, Mee. Go i. OS (clientless remote configuration) PC Support (Windows) 16
BENEFITS TO THE OPERATOR REDUCE COSTS GENERATE REVENUES Improve support metrics Sell remote Support Reduce calls’ volume Sell Location Shield Improve service practices Sell Remote Expert Decrease device returns Sell Device Manager Reduce POS traffic Sell Device Guard Leverage self service Flexible Saa. S model Lower training outlays Simple; Affordable Reduce new devices costs White labeled / Branded 17
WHY COMMUNITAKE All-In-One platform >>> Impacting support metrics and reducing operating costs via multiple tools across customer touch points Providing various growth engines that cater to the imperatives of enterprise mobility and generate new revenue streams 18
MORE VALUE PROPOSITION Market coverage (OSs; devices) Working with operators Production proven Established integration Demonstrated success Low risk delivery Simple, affordable 19
PR NEWS EVENTS PR & news : See the ‘News’ tab in the company site: www. communitake. com The last PR dated February 2012 is the most important one. Events: See the ‘Events’ tab in the company site. 20
BUSINESS OPPORTUNITIES Operators: Market presence. Looking for awareness and recognition by operators’ IT and business personnel: Executives responsible for business customers Executives responsible for customer service Executives responsible for customer experience Executives responsible for innovation Executives responsible for marketing Investors: looking for another investment round. Distributers: global presence with the exception of China. 21
SEO WORDS Mobile device management (MDM) Enterprise mobility Mobile risk management (MRM) Remote support Work force mobility Mobile applications management (MAM) Mobile security 22
IMPORTANT POSITIONING Communi. Take provides an industry first full Mobile Device Management and multi-channel Remote Support in an all-in-one platform This mobility management and remote support platform creates new opportunities for service providers to generate revenue streams and save on operating costs, while extending enterprise customer offerings in a white label model 23
CONTACTS For the SM activity: Noam Potter; Portfolio and Marketing Manager noam@communitake. com; +972545515516 For sales activity: David Shames; VP Business Development david@communitake. com: +972545610101 24
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