RISK MANAGEMENT Three Key Strategies: 1. Assess current systems knowledge 2. Use a planned approach to diversifying knowledge and skills 3. Create the right culture
STRATEGY 1: SYSTEMS KNOWLEDGE Project team established FILMS – Future Integrated Library Management System • Information about current systems in use • Created a schematic of current systems • Requirements for future systems • Created checklist with weightings to assess any Future Integrated Library Management Systems
STRATEGY 2: DIVERSIFYING KNOWLEDGE Targeted Knowledge and Skill Development • • • Regular knowledge transfer meetings Conducted a knowledge assessment Identified system functions for training Identified appropriate staff Identified training method (in-house/external)
STRATEGY 3: CREATE THE RIGHT CULTURE • • • Support and encourage collaboration Build trust Committed to Quality Be proactive Adaptable to change
OUTCOMES • • • Big picture view of our systems interoperability Increased understanding of future systems needs Improved ability and capacity to trouble - shoot problems Increased ability to respond to Client needs Increased collaboration between systems management , operations and delivery