Mitel 6867 IP Phone User Guide Hosted Voice

Mitel 6867 IP Phone User Guide Hosted Voice Service © 2016 Earth. Link. All rights reserved.

Agenda 2 1. Resource Center 9. “Blind” Transfer 2. Mitel Phone 10. “Announced” Transfer 3. Physical Buttons 11. Transfer – No Answer 4. Setting Up Voice Mail 12. Conference Call 5. Making an Outbound Call 13. Monitored Extensions 6. Hold 14. Enhanced Call Park 7. Answering Calls 15. Group Call Pick - Up 8. Multiple Calls 16. Contacts

Resource Center https: //www. earthlinkbusiness. com/hostedvoice 1 3 3 © 2016 Earth. Link. All rights reserved. 2

Mitel 6867 IP Phone 4 © 2016 Earth. Link. All rights reserved.

Mitel 6867 IP Phone – Soft Keys Volume Buttons 5 © 2016 Earth. Link. All rights reserved.

First Time Setting Up Voicemail • Use the appropriate voicemail access key on the phone or dial *99 • When you sign in for the first time, you must set up your mailbox. First time sign-in involves three steps: – Recording your name – Recording your greeting – Changing your password • You can end the setup process at any time by ending the call. You will be asked to complete the remaining setup steps the next time you enter your mailbox. © 2016 Earth. Link. All rights reserved.

Setting Up Voicemail • When setting up your mailbox password it must meet the following criteria: – – Must be between 6 and 20 digits long Cannot be part of your telephone number Cannot repeat a single digit more than two (2) times in a row Cannot be a sequence of numbers such as “ 123456” • Callers can leave messages even if the mailbox is not set-up. © 2016 Earth. Link. All rights reserved.

Access Voicemail from Outside the Office From Outside the Office: – Dial your telephone number. – When you hear your greeting press the * button. – Enter your password when prompted. © 2016 Earth. Link. All rights reserved.

Voicemail to Email Notification 9 © 2016 Earth. Link. All rights reserved.

Voicemail Options 10 © 2016 Earth. Link. All rights reserved.

Call Lists • Press “Call List” to view a list of callers. • Use Up/Down Navigation button to select number. • Press “Dial” soft key to place a call. Navigation Call List 11 © 2016 Earth. Link. All rights reserved.

Directory • Press “Directory” to view a list of extensions in the Business Group. • There is no import feature. 12 © 2016 Earth. Link. All rights reserved.

Do Not Disturb (DND) • Press “DND” and the red light indicator will appear. • Callers will automatically be sent to voicemail. • To remove press “DND”. 13 © 2016 Earth. Link. All rights reserved.

More • Press “More” to view additional pages of soft keys 14 © 2016 Earth. Link. All rights reserved.

Goodbye Button • The “Goodbye” button terminates the call. 15 © 2016 Earth. Link. All rights reserved.

Hold Button • The “Hold” button places the caller on hold. 16 © 2016 Earth. Link. All rights reserved.

Redial Button • Press the “Redial” button. • Use Up/Down Navigation button to select the number. • Press “Dial” soft key to place a call. 17 © 2016 Earth. Link. All rights reserved.

“Line” Button • The IP Phone has up to four lines to make and receive calls to your telephone number. • The line key will change color when in use. 18 © 2016 Earth. Link. All rights reserved.

Speaker Button • Press the “Speaker/Headset” button to use speaker phone. 19 © 2016 Earth. Link. All rights reserved.

Mute Button • Press the “Mute” button to mute your side of the phone conversation. • Press “Mute” a 2 nd time to unmute your phone. 20 © 2016 Earth. Link. All rights reserved.

Transfer Button • Press the “Transfer” button to do a “Blind” or “Announced” transfer. 21 © 2016 Earth. Link. All rights reserved.

Conference Button • Press the “Conference” button to start a three person conference call. 22 © 2016 Earth. Link. All rights reserved.

Making a Call To Dial an Internal Extension • Dial the extension number. • Press the “Dial” soft key. To Dial an External Number • Dial the 10 digit phone number. • Press the “Dial” soft key. 23 © 2016 Earth. Link. All rights reserved.

Answering Incoming Calls • The soft keys will change to display “Answer” & “Ignore”. • If “Ignore” is chose, the call will immediately go to voicemail. • If you press the button, the call will be on speakerphone. • If “Answer” is chosen, the call will be on speakerphone. • If you press the button next to the blinking light (L 1, L 2, L 3, L 4), the call will be answered via speaker phone. • You can also pick up the handset to answer the call. 24 © 2016 Earth. Link. All rights reserved.

Answering Multiple Incoming Calls When you hear the “Call Waiting” beep: 1. The soft keys will change to display “Answer” & “Ignore” 2. When “Answer” is pressed, the 1 st call is automatically placed on hold & you are now connected to the 2 nd incoming call 3. Press the line button” (L 1, L 2, L 3, L 4) to take the call off hold or Press the button next to the 2 nd incoming call © 2016 Earth. Link. All rights reserved.

Hold / Resume To Place the Call on Hold • Press “Hold” button • The customer will hear music while on hold To Resume the Call • Press “Hold” button a 2 nd time © 2016 Earth. Link. All rights reserved.

Transfers There are two types of transfers to choose from: • Blind – Incoming call is not announced. • Announced – Incoming call is announced. • All calls are placed on HOLD automatically when the “Transfer” button or “Xfer” soft key is pressed. 27 © 2016 Earth. Link. All rights reserved.

Blind Transfer • Press the “Transfer” button or the “Xfer” soft key. • Enter internal extension or ten digit phone number. • Press the “Xfer” soft key a 2 nd time. • Note: If this option is chosen, you lose the ability to reconnect with the original caller. 28 © 2016 Earth. Link. All rights reserved.

Transfer Directly to Voicemail • Press the “Transfer” button or the “Xfer” soft key. • Enter *99 plus the internal extension. • Press the “Transfer” button or the “Xfer” soft key. • Note: If this option is chosen, you lose the ability to reconnect with the original caller. 29 © 2016 Earth. Link. All rights reserved.

Announced Transfer • Press the “Transfer” button or the “Xfer” soft key. • Enter the internal extension or ten digit phone number. • Press the “Dial” soft key. • Announce the call. • Press the “Transfer” button or the “Xfer” soft key. 30 © 2016 Earth. Link. All rights reserved.

What if the Caller Doesn’t Answer or Can’t Take the Call? • Press the “Cancel” soft key to end the transfer process. • Press the “Pick Up” soft key to resume with the original caller. • You now have the option to: – Take a message or Transfer the call to another party. 31 © 2016 Earth. Link. All rights reserved.

Conference Call After Speaking with the 1 st Party • Press the “Conference” button or the “Conf” soft key. • The 1 st caller is automatically placed on hold. • Dial the number of the 2 nd party. • Press the “Conference” button or the “Conf” soft key. • The Conference Call is now initiated with all three parties connected. 32 © 2016 Earth. Link. All rights reserved.

Enhanced Monitored Extensions • The attendant console expansion modules let you monitor the status of other extensions in your business. A key and a lamp on your phone will be associated with that other extension. – – If there is no call in progress on that extension, the lamp will not be lit. If a call is ringing on that extension, the lamp will blink quickly. If a call is on hold on that extension, the lamp will blink slowly. If a call is in progress on that extension, the lamp will be lit solidly. • If you want to answer a call that is ringing on the extension you are monitoring, pick up your handset and press the key for that extension. You will be connected to the caller. • You can also use these keys as speed dials for the other extension. To call the other extension when there is no call in progress on it, pick up your handset and press the key for that extension. © 2016 Earth. Link. All rights reserved.

Enhanced Call Park • If using Enhanced Call Park, press the appropriate Park button. • To retrieve a parked call, press the appropriate park button. 34 © 2016 Earth. Link. All rights reserved.

35 © 2016 Earth. Link. All rights reserved.

Survey • When you exit this training session, you will automatically be linked to “Survey Monkey”, a training survey evaluation. • This survey will help us improve the training content and effectiveness of our facilitators. • The survey is confidential and secure. • Please complete the survey and have a great day. 36 © 2016 Earth. Link. All rights reserved.