MIST 2090 Intro to IS Creating Business Value

MIST 2090 Intro to IS: Creating Business Value Intro to Teams Dr. Mark W. Huber Terry College of Business Spring 2007

Today’s Class What is a “team? ” Why do organizations use teams? Team Success Team Roles Team Development Team Contract (discussion) Questions/Comments

Teams, Wonderful Teams (with apologies to Monty Python) A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. – Source: Katzenbach and Smith, The Wisdom of Teams, p. 45.

Definition of a Team A team is an appropriate number of people with complementary skills, and with individual differences and talents, who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. – Source: Modified from Katzenbach and Smith, The Wisdom of Teams, p. 45. Contributors to the modified definition include our students, especially students from UGA’s Terry College’s IBM MBA program.

Why Teams? A complex and varied global business environment demands a correspondingly varied and complex internal organizational environment – Restatement of Ashby’s Law of Requisite Variety SO? Source: Gareth’s Morgan’s Images of Organizations, 2 nd ed. , 1997, SAGE Publications

One way to try to organize to meet the challenges of a varied and complex environment is to fill your organization with talented individuals, who work primarily as individuals. Environment Organization Individuals Environment Source: Dr. Mark W. Huber, adapted from Gareth’s Morgan’s Images of Organizations, 2 nd ed. , 1997, SAGE Publications

Another way to organize to create requisite variety and complexity is to use teams. Teams can meet the demand for requisite variety and complexity. Environment Individuals Teams Organization Source: Dr. Mark W. Huber, adapted from Gareth’s Morgan’s Images of Organizations, 2 nd ed. , 1997, SAGE Publications

Team Success Communication Participation Trust Honesty Mutual respect Integrity Mutual understanding Complement/ Support/ Accommodate Socials/ Social Interaction Clear Objectives Leadership Planning Execution http: //www. meetingwizard. com/

Team Member Roles and Behaviors Belbin’s Team Roles – "A tendency to behave, contribute and interrelate with others in a particular way. “– Dr. Meredith Belbin Torres and Fairbanks Team Roles – Task – Process – Dysfunctional

Task Roles Information Giver Offers authoritative information or data Information Seeker Asks for clarification or accuracy of statements Initiator Makes suggestions or proposes new ideas Opinion Giver States beliefs or opinions relative to the discussion Elaborator Elaborates on ideas and suggestions Consensus Seeker Polls the group for its readiness to make decision or resolve conflicts Clarifier Interprets or explains facts or opinions Standard Setter Establishes criteria for evaluating opinions, ideas, or decisions Representative Reports the team’s progress or actions outside the team Source: Torres and Fairbanks, 1996, The ASTD Trainer’s Sourcebook: Teambuilding, p. 30.

Process Roles Encouraging Being open to others’ opinion or feelings even if the are different. Gatekeeping Openly taking interest in what others say and facilitating communication. Listening Paying close attention to what others talk about. Harmonizing Negotiating or relieving tension when appropriate. Yielding Giving up an unpopular view and admitting mistakes. Accepting Respecting and promoting differences. Supporting Giving team members permission to feel good about their successes. Source: Torres and Fairbanks, 1996, The ASTD Trainer’s Sourcebook: Teambuilding, p. 31.

Dysfunctional Team Member Behaviors Condescending Putting down team member contributions as irrelevant. Bullying Being inconsiderate of other team member’s needs. Blocking Arguing too much on a point and rejecting expressed ideas without consideration Avoiding Not paying attention to facts or relevant ideas. Withdrawing Acting passive or indifferent, wandering from the subject of discussion. Joking Excessive playing around, telling jokes, and mimicking other members. Dominating Excessive talking, interrupting others, criticizing, and blaming. Self-Seeking Putting one’s personal needs before the team’s needs. Source: Torres and Fairbanks, 1996, The ASTD Trainer’s Sourcebook: Teambuilding, p. 33.

Tuckman’s Stages of Team Development (Forsyth, 1983; Tuckman, 1965; Tuckman & Jensen, 1977) • FORMING • Politeness; tentative interactions • Attempt to Define Goals • Leadership emerges • Member roles emerge • Feelings of insecurity, anxiety, excitement PPT Slides modified from on Dr. Melenie Lankau’s slides on Tuckman’s Stage Model.

Tuckman’s Stages of Team Development (Forsyth, 1983; Tuckman, 1965; Tuckman & Jensen, 1977) • STORMING • Conflict emerges re: roles, priorities, leadership • Ideas criticized • Competition • Feelings of resentment, hostility, and withdrawal. PPT Slides modified from on Dr. Melenie Lankau’s slides on Tuckman’s Stage Model.

Tuckman’s Stages of Team Development (Forsyth, 1983; Tuckman, 1965; Tuckman & Jensen, 1977) • NORMING • Agreement on rules • Compromising & Collaborating • Share Information • Accept Differences • Cooperation & Cohesion – “We” feeling PPT Slides modified from on Dr. Melenie Lankau’s slides on Tuckman’s Stage Model.

Tuckman’s Stages of Team Development (Forsyth, 1983; Tuckman, 1965; Tuckman & Jensen, 1977) Performing: – Group members work toward achieving their goals. – Decision making; problem solving Adjourning: – termination of duties and reduction of dependence – Regret; increased emotionality; disintegration PPT Slides modified from on Dr. Melenie Lankau’s (UGA) slides on Tuckman’s Stage Model.

Team Contract This course deliverable will be due later this semester and will have team and individual components. It will be a living document Please begin thinking about and working on …

Team Contract (cont. ) Team Purpose (mission) Team Structure (organization, skills) Team Processes (roles, ground rules, policies, etc. ) Team Values and Culture – Maxwell’s Value Deck Shuffle 1 – Also captured as goals and outcomes in your team contract 1 http: //www. maximumimpact. com

Team Contact Information Please enter your name and contact information contact for each team member.

Questions or Comments?