Missouri Department of Revenue Presents Get Legal Get

Get Legal � 2010 statistics from the Missouri State Highway Patrol indicated that over

Get Legal � Criteria for The Chosen Ones �Eligible to reinstate for a minimum

Get Legal � Create Standardized Letter �Informed Individual of Eligibility to Reinstate �Included 1

Get Legal Receiving Feedback � Primary Reason for Not Yet Reinstating 1) Lack of

Get Legal Statistics � 7, 250 Letters Mailed � 31% Undeliverable � As of

Get Legal � As of August 31, 2012: � 13% Who received Letters Reinstated

Get Legal � Recidivism rate �Notified Group: ○ Single suspension or revocation – 18

Get Legal � 12 Driver License Bureau employees �Prepared contact groups �Generate letter �Took

Get Legal � Cost – approximately $26, 800 �Wages �Postage �Miscellaneous � $20, 000

Get Legal � Phase II � Send eligibility letters outside the realm of tax

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Missouri Department of Revenue Presents Get Legal

Get Legal � 2010 statistics from the Missouri State Highway Patrol indicated that over 11, 000 citations were issued relating to license violations. � In fiscal year 2012, the Department added 274, 910 suspension and revocations to drivers’ records. � Get Legal? Designed to determine if additional outreach would increase reinstatements.

Get Legal � Criteria for The Chosen Ones �Eligible to reinstate for a minimum of one year �Individual must have at least one active suspension, revocation or denial action �Find one in every county � Control Group – same criteria

Get Legal � Create Standardized Letter �Informed Individual of Eligibility to Reinstate �Included 1 -800 Number �Back of the letter listed items for reinstatement

Get Legal Receiving Feedback � Primary Reason for Not Yet Reinstating 1) Lack of Money 2) Not Aware of Suspension or Revocation 3) Unsure of Reinstatement Requirements

Get Legal Statistics � 7, 250 Letters Mailed � 31% Undeliverable � As of May 31, 2012: � 8 % Who received Letters Reinstated � 4 % of Controlled Group Reinstated � Receiving additional outreach nearly doubled the likelihood of reinstatement.

Get Legal � As of August 31, 2012: � 13% Who received Letters Reinstated � 7% of Controlled Group Reinstated � Another sweep in December.

Get Legal � Recidivism rate �Notified Group: ○ Single suspension or revocation – 18 ○ Multiple suspensions or revocations – 16 � Control Group: ○ Single suspension or revocation – 16 ○ Multiple suspensions or revocations – 9

Get Legal � 12 Driver License Bureau employees �Prepared contact groups �Generate letter �Took calls �Analyzed Data � 4 Information Technology Services Division employees

Get Legal � Cost – approximately $26, 800 �Wages �Postage �Miscellaneous � $20, 000 grant received from the Missouri Coalition for Roadway Safety.

Get Legal � Phase II � Send eligibility letters outside the realm of tax season. � Change requirements for who receives communication. � Re-mail returned notifications to newer address.

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