Mission Statements Mark FieldingPritchard mefielding com 1 Introduction

Mission Statements Mark Fielding-Pritchard mefielding. com 1

Introduction Vision Statement = dream Mission Statement = purpose Importance Basis of strategy Provide financial & emotional benefits mefielding. com 2

Vision Statement Contains: Company’s dream for future Ambition Clarity Can, but does not have to, contain something about a social issue. mefielding. com 3

Vision Statement Examples Democratize the automobile We will destroy Yamaha Become the company most known for changing the worldwide poor quality image of Japanese electronics mefielding. com 4

More Examples Become the dominant player in commercial aircraft and bring the world into the jet age To be the company that best understands and satisfies the product, service and self-fulfillment needs of women – globally mefielding. com 5

Creating a Vision Statement What you should do: 1. Have conversations 2. Have insight 3. Include people What is should be: About the future Inspiring A definition of your business Only one sentence mefielding. com 6

Vision Statement Mistakes De-motivating Staff is not involved Too long Not unique mefielding. com 7

Mission Statement Contains Company’s purpose Values (optional) Description of customers (optional) While a vision talks about the future, a mission tells us why the company exists. mefielding. com 8

Mission Statement Examples Coca Cola To refresh the world. . . To inspire moments of optimism and happiness. . . To create value and make a difference. Pizza Hut We take pride in making a perfect pizza and providing courteous and helpful service on time all the time. Every customer says, "I'll be back!" We are the employer of choice offering team members opportunities for growth, advancement, and rewarding careers in a fun, safe working environment. mefielding. com 9

More Examples Mc. Donald’s To provide the fast food customer food prepared in the same highquality manner world-wide that is tasty, reasonably-priced & delivered consistently in a low-key décor and friendly atmosphere. Marriott Hotels To provide economy and quality minded travelers with a premier, moderate priced lodging facility which is consistently perceived as clean, comfortable, well-maintained, and attractive, staffed by friendly, attentive and efficient people. mefielding. com 10

Creating a Mission Statement Ask: Who is your target customer? What product/service do you provide? What makes your product/service unique? Make it exciting Think about your customers Include what is important to you Don’t make it long Review mefielding. com 11

Mission Statement Mistakes Too long Boring Too general Not clear Unbelievable mefielding. com 12

Mission Statement Misuse Poorly written missions Not achieving mission’s goals Not understanding the mission Approving bad statements Mission does not influence Staff not involved Writing for the wrong reasons mefielding. com 13

Using Mission Statements Avoid the noted mistakes and misuses Involve various stakeholders Match organizational structure to the mission Write a satisfying mission mefielding. com 14