Mission Metrics One Agencys Effort to Capture 35

Mission Metrics: One Agency's Effort to Capture 35 Mission Level Results Barbara Willett, Senior Technical Advisor – DM&E

What does it all mean? Iraq Conflict Management & Governance Program Overview • Nationwide network of 87 Iraqi leaders at the provincial level. • Highly diverse membership that crossed major ethnic, sectarian, regional, and political lines of division. • Interest-based negotiation training. • Network members resolved over 130 complex disputes

Mission Metrics: Capturing Mission-Level Results How did we start? • • • Organizational Learning and Strategy (DM&E) Set up a Working Group Mapped a rough plan - incremental Consultant Learned from partners/colleagues Source - Mission

Mission Metrics: Capturing Mission-Level Results Mission Statement Mercy Corps exists to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities.

Mission Metrics: Capturing Mission-Level Results The Challenges! • 42 countries - more than 300 active programs • Average length of grant – 24 months • Field driven • Wide, ever-changing program scope

Mission Metrics: Capturing Mission-Level Results Definitions Themes Indicators

Mission Metrics: Capturing Mission-Level Results How does it work? Extension workers improve skills • Government health facilities improved Mission Indicator 3. 2 (Improved Health) Mission Indicator 10. 2 Improved Governance • Malnutrition Decreased • Hygiene Improved Councils that provide regular opportunities formal public inputs

Mission Metrics: Capturing Mission-Level Results What do results look like? 26, 355 out of 48, 805 (54%) households showing evidence of increased prosperity… MI 4. 1 Number and percentage of households reporting greater prosperity 14 out of 32 countries (44%) reported against this Mission Indicator 22 out of 269 programs (8%) reported against this Mission Indicator Types of improvement… • 19, 642 households participated in loan or savings programs - average loan amount $552. 50 • Average increase of paddy production 3. 3 MT per hectare • Among 6570 farmers in Helmand, surveys (sample size 363) showed there was a 33% increase in total sales among HASIL farmers

Mission Metrics: Capturing Mission-Level Results Review of the 2010 Process Data Quality Initiative Renewed agency focus on measurement and reporting Practices Agency and Country Action Plans for Improvement

Mission Metrics: Capturing Mission-Level Results Review of the 2010 Process Key Points for Investigation - Emergencies (numbers, types, services) - Missing results (partnerships, community, etc. ) - Program Indicators (best practices, more standards? ) - Mission – does this framework fully represent it?

Mission Metrics: Capturing Mission-Level Results Timeline 2007 • Agency Rollout • 2010 analysis • Revisions/Re-training • Developing Themes • Field Testing Senior Leadership Decides to Take on Macro Level Measurement 2008 • Mission Metrics’ • Defining Terms • Full-time Facilitator 2009 2010 • Beta Test • MIS System • Finished Framework 2011 2012 • 2011 analysis • Global interface • First complete review

Mission Metrics: Capturing Mission-Level Results Recommendations 1. Start with a genuine interest in internal learning 2. Get wide involvement – take the time incremental 3. Focus on use – but consider different stakeholders (HQ vs field vs external) 4. Use ‘mandate’ to compel, but only in the short-tem – connect to real use as soon as you can 5. Be prepared to be uncomfortable!

Mission Metrics: Capturing Mission-Level Results Contact Information • Barbara Willett bwillett@mercycorps. org • Gretchen Shanks gshanks@mercycorps. org