Minnesota State University Mankato Information Technology Services Technical

Minnesota State University, Mankato Information & Technology Services Technical Services Group Presented to Technology Fee Advisory Committee March 29, 2005

Technical Services Group Bryan Schneider - Director of Technical Services

Technical Services Group n n n n n Computer Systems and Network Systems Infrastructure Local Area Network / Internet Service Res. Network / Internet Proposal Remote Access Services Card Access System Phone System Mav. NET Wireless Network Mav. PRINT Student Tech Fee Supported Printing Mav. MAIL E-mail / Calendar System Mav. DISK Campus File Server

Technical Services Group Finding Solutions to Make Technology Work

MSU Computer and Network Infrastructure n n Automation of account creation Network Services: DNS, DHCP, LDAP, Active Directory, Dial-in, VPN, Internet 2 n n n Web Services File Servers Print Servers Database Servers Software Updates and Patches Equipment / Service monitoring

MSU Local Area Network Internet Service n n ~50 Mbps to campus 28 Mbps to dorms What do students use the Internet for? Education medium Online Learning Necessity for most students Preferred way to do research News and information Communication to friends / family Hobbies and special interests Shopping Entertainment …

MSU Local Area Network (FUTURE) n n n n Self-Defending Network Improved Internet Traffic and Bandwidth Management Improved Network Security Improved Network Monitoring Improved Network Redundancy Increase Internet bandwidth as needed Vo. IP (Voice Over IP) Phone Service and Applications Video Applications

Res. Network / Internet Upgrade Improved Internet and Network Services n Equipment Upgrades n Wireless Hotspots n Vo. IP Phones

MSU Wireless Network Mav. NET History n Spring 1998 Tested wireless devices in library n Summer 1999 Installed point-to-point wireless connection to ASA n Winter 2000 Began to re-explore wireless as an alternative for COB laptop initiative n Summer 2002 Replaced all existing access points n Spring 2003 All general-purpose classrooms have wireless capability n Summer 2004 Increase security, authentication and encryption

2002 Mav. NET Wireless Network Upgrade

2004 Mav. NET Wireless Network Upgrade Improving Wireless Access Secure Encryption (mavnet 64, mavnet 128) n Faster Speed 802. 11 g ~54 Mbps n Authentication n Expansion of wireless - Trafton n

MSU Wireless Network - Mav. NET Wireless Security n LEAP encryption and authentication available now n n mavnet 64 SSID mavnet 128 SSID VPN (Virtual Private Network) available now SSL VPN (Testing) http: //vpn. mnsu. edu

MSU Remote Access Services n n n VPN Virtual Private Network SSL VPN (testing) Dial-In Servers 144 lines available (fall and spring) n 96 lines available (summer) n n Dropping 48 lines due to decreasing usage (Savings of $20, 256. 48 per year)

MSU Remote Access Services

MSU Remote Access Services

MSU Remote Access Services

MSU Remote Access Services

MSU Card Access System n n n Combines door security, alarms, auditing, and video surveillance systems through Mav. Card. More flexibility for securing rooms and buildings. Offers greater security for students and secure resources on campus.

MSU Card Access System n Fall 2004 – n n n New Mav. Card Design Crawford and Mc. Elroy After-Hours Card Access Spring 2005 – n n Adding card access to computer labs Adding security cameras

MSU Phone Service n n n Campus and Dorm local / long-distance Service Currently receiving all phone service from Hickory. Tech. March 2005 – RFP for PBX/Vo. IP phone system n n n Lower phone costs Add features Expanded toll-free calling Emergency phones in classrooms and labs IP Telephony capabilities and applications Potential for adding IP phones in dorm rooms

Student Tech Fee Supported Printing Spring 2004 - Looked at Solution to Printing Problems n n n n Authentication – for security and privacy. Print Release Stations – select what gets printed and when. Distribution - more printers throughout library / campus. Control Costs and Waste - budget printing. Transfer accountability to students. High Demand Users - Students pay for excess prints. No limit for large print jobs. Ease of Use - easy use for laptop owners to use / dorm room printing Flexibility – submit jobs in class, print on available printer anywhere on campus. Enhancements – add color printers in the future for student use. Exceptions (COB Students) - allow unlimited printing to groups of students. - limit certain printers to specific groups of students. Management – Allow value add in The Hub, Print Shoppe and online. Accounting and reports – rotate printers, track usage, audit trail for refunds. Recover Printing Costs – Purchases for excess prints may be used to recover costs for printers Remove Restrictions - Students able to print large documents if they choose Eliminate Lines & Waiting for Prints - Decrease/eliminate long lines and waiting for prints. Distribute & add printers. Lower Printing Costs to students -

Student Tech Fee Supported Printing (Mav. PRINT) Mav. PRINT (Pharos Uniprint) Solution ü ü ü ü Authentication – for security and privacy. Print Release Stations – select what gets printed and when. Distribution - more printers throughout library / campus. Control Costs and Waste - budget printing. Transfer accountability to students. High Demand Users - Students pay for excess prints. No limit for large print jobs. Ease of Use - easy use for laptop owners to use / dorm room printing Flexibility – submit jobs in class, print on available printer anywhere on campus. Enhancements – add color printers in the future for student use. Exceptions (COB Students) - allow unlimited printing to groups of students. - limit certain printers to specific groups of students. Management – Allow value add in The Hub, Print Shoppe and online. Accounting and reports – rotate printers, track usage, audit trail for refunds. Recover Printing Costs – Purchases for excess prints may be used to recover costs for printers Remove Restrictions - Students able to print large documents if they choose Eliminate Lines & Waiting for Prints - Decrease/eliminate long lines and waiting for prints. Distribute & add printers. Lower Printing Costs to students -

Student Tech Fee Supported Printing (Mav. PRINT) Implemented August 2004 n n n Addressed problems of waste, security, accountability, waiting, and allowed expansion of service. Students purchase prints > 300 pages / semester. Laptop / Res Hall printing Faster printing – short waits Reduced abandoned prints

Student Tech Fee Supported Printing (Mav. PRINT) How has Mav. PRINT been accepted by students? Fall Semester 2004: n 73% of students printed (9, 876 of 13, 526 students) n 1, 312, 812 pages printed Average 133 pages / student $60, 189. 46 charged * $5, 220 purchased n $18, 041 savings YTD n n n * COB Printers Cost = $0

Student Tech Fee Supported Printing (Mav. PRINT) Monthly Statistics Published at http: //mavprint. mnsu. edu

Student Tech Fee Supported Printing (Mav. PRINT) Monthly Statistics Published at http: //mavprint. mnsu. edu

Student Tech Fee Supported Printing n Costs of Printing in FY 03 n n TOTAL Costs of Printing in FY 04 n n n Library COB ACC Library COB CC / Gage Labs / CSU ACC TOTAL $37, 965 $ 5, 201 $23, 755 + $66, 921 $64, 165 (70% Incr) $ 6, 000 (15% Incr) $ 5, 900 $21, 058 + (13% Incr) $97, 123 (45% Incr) Costs of Printing in FY 05 (projected) (w/o Mav. PRINT) n n Library COB CC / Gage Labs / CSU ACC TOTAL $96, 000 $ 7, 000 $ 4, 500 $24, 000+ $131, 500 (w Mav. PRINT) $36, 600 $ 7, 000 $ 2, 850 $20, 500 $66, 950 (49% Decrease)

Student Tech Fee Supported Printing (Mav. PRINT) Minor Concerns: n n n n Logins on computers Service Outage (minimal) Release Station Balance/Total confusion Cashing Out at semester end Quota Level – who set the 300 page limit? Quota for Grad Students Gage Printer - reliability

Student Tech Fee Supported Printing (Mav. PRINT) Service Improvements: n n n 8 New Mav. PRINT Locations (coming soon) MF, ML, TE, TS, SU, WA, WC Color Prints 75 cents Credit Card Purchases Faculty Printing Pop-Up Printing Instructions for alternatives to printing!

Mav. MAIL E-Mail / Calendar System Service Enhancements Features Added Spring 2005: n n Class-based distribution lists 25 -> 50 MB Mailboxes Use with cell phones & micro-browsers Outlook-SSL Integrated with MSU Portal

Mav. MAIL E-Mail / Calendar System Service Enhancements Coming Summer 2005 n n n Class Schedules - Calendar Voice System Integration Improved SPAM Filtering

Mav. DISK Campus File Server n n n Consolidation of Many Deceased File Servers File Storage for Your Student Career File Sharing Capabilities Integrated Personal Web Server (Mav. WEB) Capabilities to Access Files Worldwide High-Level of Security http: //mavdisk. mnsu. edu http: //mavweb. mnsu. edu

Mav. DISK Campus File Server Enhancements over the past year: n n n n n Snapshots Student quotas increased 50 -> 300 MB Mac OS x. 3 support Mac SMB support Course folders Web. DAV fixed VPN drive mapping Temp folders taken away Additional instructions for Linux Flash tutorials

Mav. DISK Campus File Server New Features Spring 2005: n Increase Quotas 150 -> 300 MB n Web-based student Dropboxes n Web-based dropbox viewer n VPN Web-Based File Access n Drive Mapping Script n Course Websites n Integrate faculty/staff/student website list n Instructions for backups of laptops (offline files and folders)

Mav. DISK Campus File Server Mav. WEB: “While teaching students to design and publish web pages to Krypton, students left class in tears!”

Mav. DISK Campus File Server Mav. WEB: “While teaching students to design and publish web pages to Krypton, students left class in tears!” “Now, with Mav. DISK, they leave class with websites!” - Clark Johnson

Document Imaging Solution Electronic Filing and Storage of Student Records n n n Financial Aid Grad Studies Registrar’s Office

Document Imaging Solution Collaboration with Other Institutions n n Normandale Community College Metro State University South Central Technical College Mn. SCU Office of the Chancellor Other Interested Institutions: n n n n North Hennepin Tech St. Paul Tech Inver Hills Hibbing Anoka Ramsey Minneapolis Tech MN West Pine Tech Fond du Lac Tribal College Southeast Tech MN State Community Fergus Falls Northland – Thief River Falls Winona State Univ

Online Mav. Card Transaction System Investigating Single-Card Payment Solution Integrates: n Flex Cash account n Vending Purchases n Copy Cards n Mav. PRINT Purchases n (other) Parking Meters?

Technical Services Group Questions?