Minnesota Career Services Benchmarking Survey 2017 Benchmarking and

Minnesota Career Services Benchmarking Survey 2017 Benchmarking and Research Committee: Dave Broza, Angela Froistad, Emily Reinert, Jennifer Rogers, Michelle Schmitz

Office Structure & Demographics

Response Rates Total Responses, 2017: 34 Total Responses, 2012: 21 Total Responses, 2007: 29 Type of Institution 2007 2012 2017 Private College/University 59% (17) 52% (11) 50% (17) State College/University 21% (6) 24% (5) 21% (7) U of MN Campus 21% (6) 24% (5) 29% (10)

Career Services Structure by Institutional Type

Percentage of Institutions by Assumed Responsibility Topic 2007 2012 2017 Internships 93% 81% 88% Cooperative Education 7% 22% 24% Course-Based Service Learning 4% 5% 90% Volunteerism 27% 28% 13% Student Employment 15% 11% 45% Non-Work Study Student Em. 42% 50% NA

Interview Rooms Type Range Average Private 0 -6 2. 8 State 1 -7 4 U of MN 0 -13 5. 2 Response 2007 2012 (21) 2017 (34) Dedicated specifically to career 62% 50% Shared with another dept 24% 19% 17. 65% No interview rooms 14% 9%

Departmental Review Response 2007 (29) 2012 (21) 2017 (33) We don’t do this 62% 42% We do it annually 24% 19% 6% We do it bi-annually 14% 0% Every 5 years 21% 29% 21% Every 10 years 14% 10% 15% 7% 10% 15% Other (please specify)

Does your office use learning outcomes?

Staffing

Percentage Change to Staffing Levels

Number of Positions by Job Title

Level of Education - percentage with Master’s degrees

Employer Relations Staff Education Level Master’s - 41% AA - 6% Bachelor’s - 35% H. S. Diploma - 18%

Student Services

Appointments How many hours per week are professional staff expected to spend in individual appointments with students?

Career Assessments Assessment 7 of 17 respondents charge Mean: $13 Range: $10 - $22 2012 NACE Mean: $20 2012 NACE Range: $8 - $25 2001 2007 2012 2017 28 responses 21 responses 25 responses MBTI 75% 79% 81% 92% SII 75% 71% 88% Self-Directed Search 29% 19% 8% Strengths. Quest 4% 62% 64% FOCUS 2 Others 16% 58% 38% 8% *Other (2017): Career. Leader

Career Planning Courses 2001 2007 2012 2017 13 responses 12 responses # Class Sections Not reported Mean: 3. 8 Range: 0 - 35 Mean: 5 Range: 0 - 20 Mean: 15 Range: 1 - 24 Total Enrollment per Semester Not reported Mean: 48 Range: 0 - 400 Mean: 66 Range: 9 - 250 Mean: 63 Range: 10 - 240 # Academic Credits Mean: 1. 4 Mean: 2 Range: 0 - 3 Mean: 1 Range: 1 - 3 Mean: 2 Range: 0 - 4

Career Course Staffing Model 2012 2017 13 responses 15 responses Adjuncts paid per course 10% 27% Career Staff paid beyond salary 30% 27% Career Staff part of workload 60% 46% *1 school co-educates with faculty; did not report if paid beyond salary or included in workload

Workshops by Institution Size (does not include classroom presentations) Total Workshops All Schools <2500 2501 - 5000 5001 - 10, 000 >10, 001 22 responses 9 responses 5 responses 4 responses Mean: 52 Range: 4 - 212 Mean: 63 Range: 4 - 212 Mean: 44 Range: 10 - 136 Mean: 49 Range: 4 - 144 Mean: 44 Range: 4 - 118 Mean: 982 Range: 50 - 3136 Mean: 946 Range: 60 - 2985 Mean: 1148 Range: 150 - 3136 Mean: 868 Range: 50 - 1700 Mean: 1017 Range: 169 - 2736 (per year) Total Participants (per year)

Classroom Presentations by Institution Size Classroom Presentations All Schools <2, 500 2, 501 - 5, 000 5, 001 - 10, 000 >10, 001 22 responses 6 responses 7 responses 4 responses 5 responses Mean: 46 Range: 2 - 142 Mean: 18 Range: 8 - 31 Mean: 47 Range: 24 - 110 Mean: 44 Range: 2 - 99 Mean: 79 Range: 12 - 142 Mean: 1, 247 Range: 60 - 4093 Mean: 308 Range: 100 - 500 Mean: 1, 065 Range: 600 - 2000 Mean: 817 Range: 60 - 1230 Mean: 2, 902 Range: 300 - 4093 (per year) Participants (per year)

School Sponsored Career Fairs 2007 2012 2017 Total Fairs 24 responses Mean: 3. 4 Range: 1 - 7 17 responses Mean: 2. 5 Range: 0 - 9 24 responses Mean: 3 Range: 1 - 20 Total Exhibitors 21 responses Mean: 47 16 responses Mean: 47 24 responses Mean: 69 Range: 20 - 300 Average # Students 20 responses Mean: 239 16 responses Mean: 358 23 responses Mean: 376 Range: 50 - 2500 Fee Paid by Exhibitors 22 responses Mean: $191 Range: $0 - $500 15 responses Mean: $219 Range: $0 - $800 15 responses Mean: $165 Range: $0 - $750

On-Campus Interviews (2016 -17 year) All Schools Enrollment <2, 500 Enrollment 2, 501 -5, 000 Enrollment 5, 00110, 000 Enrollment >10, 001 Employers per year 20 responses Mean: 31 Range: 2 - 100 8 responses Mean: 28 Range: 5 - 89 5 responses Mean: 8 Range: 0 - 19 4 responses Mean: 56 Range: 14 - 100 4 responses Mean: 31 Range: 2 - 50 Total Interviews per year 18 responses Mean: 309 Range: 10 - 2000 7 responses Mean: 135 Range: 25 - 464 4 responses Mean: 149 Range: 0 - 485 4 responses Mean: 774 Range: 95 - 2000 4 responses Mean: 922 Range: 10 - 450 Total Students per year 14 responses Mean: 275 Range: 10 - 1174 6 responses Mean: 131 Range: 25 - 315 4 responses Mean: 140 Range: 0 - 374 3 responses Mean: 691 Range: 300 - 1174 2 reponses Mean: 217 Range: 10 - 423

Alumni Services

Services Provided to Alumni 2012 2017 19 responses 26 responses Serve alumni 100% Do not charge fees to alumni 95% 92% Provide lifetime services, no restrictions 50% 38% Lifetime services w/restrictions 35% Other (5 yrs out; Recent grads primarily, then n/a 12% limited appts thereafter)

Specific Services Available to Alumni 2012 2017 19 responses 26 responses Individual Appointments 90% 100% Job postings access 100% 96% Career Fair access 79% 77% Workshops 53% 38% On-Campus Interviews 32% 38%

First Destination Survey

Offices Responsible for Collecting Data 2012 2017 (21 responses) (31 responses) Career Services 86% 65% Institutional Assessment/Research 10% 29% Alumni Services 5% 0 Other n/a 6% Other: career services works in collaboration with Institutional Assessment/Research

Collection Methods 2007 2012 2017 (29 responses) (21 responses) (32 responses) Paper Version 66% 43% 22% Career Services Website 41% 71% 28% Email 48% 76% 66% Phone Calls n/a 71% 31% Outsourced to External Vendor n/a 9% Career Software Platform (Symplicity, Handshake, etc. ) n/a 13% Other 52% 29% 38% Other: Linked. In, in-person student contacts, graduation events, classroom presentations, faculty contacts

Response Rates Response/Knowledge Rate 2007 2012 2017 23 responses 19 responses 25 responses Range 25 -97% 30 -94% 30 -97% Mean 68% 65% 78% Mandated Minimum Response/Knowledge Rate 2007 2012 2017 21 responses 32 responses Yes n/a 24% 22% No n/a 76% 78%

Timeline and Protocols Data Collection Timeline Follow NACE Protocols?

Budget and Measures of Success

Career Services Fees If charged at all, what are the average charges of the following services? ● ● On-campus Career Fair cost to students (1 of 14 respondents charge) ○ $15. 00 Job posting fees and on-campus interviewing cost for employers ○ No respondents reported charging any cost to employers ○ 2012 NACE - On campus interviewing cost: $113. 00 (All institutions)

Services Provided to Employers Most popular monetary services provided to employers when oncampus interviewing (21 responses): ● Meals - 76% ● Refreshments - 76% ● Parking - 57% ● Branded giveaways (swag) - 38%

How does your career center measure success? 1. Increasing campus Partnerships/Collaborations 2. First destination data (4. 086) 3. Percentage of students using the career office 4. Learning outcomes (3. 416) 5. Retention of students (3. 19) 6. FTE/# of students served (3. 19) (Includes all institutions; scale 1 -5) (4. 33) (4. 083)

How does your career center measure success? Institution type top answers: ● ● ● U of M schools ○ #1 - First destination data ○ #2 - Increased campus partnerships ○ #3 - Percentage of students using the office State System ○ #1 - a tie between increased partnerships and retention of students ○ #3 - First destination data Private Schools ○ #1 - a tie between Percentage of students using the office and Increased campus partnerships ○ #3 - First destination data

Notable comments on career center success measures: ● ● ● Retention - fewer comments on this. Seems valued but determining how it is measured is challenging. % of students using office - strategically tracked in various ways (i. e. surveys, card swipes, systems, etc. ) and reported. Learner outcomes - for most, revisions are being pursued. One office commented; “LO is the most important aspect of what we do. ” First destination data - “This is one of the most important measures of our success. ” NACE standards followed. Partnership/collaborations - the concept is new or growing rapidly; it is highly critical in order to build awareness.

Technology

Technology Systems Used SYSTEM 2007 2012 2017 (28 responses) (18 responses) (26 responses) NACE 2016 CSO/Grad. Leaders 21% 42% 38% 26% Symplicity 4% 32% 31% 58% Handshake N/A 23%* N/A (possibly under other? ) Homegrown 11% 8%** 6% Experience/e-Recruiting 39% 42% N/A . 7% College Central Network 7% N/A 12 % (includes comm. colleges) Other N/A - 23% (Handshake included? )

Top Technology Systems Type of Institution 2017 Private College/University Symplicity State College/University CSO/Grad. Leaders 50% (2) 62% (8) Handshake 50% (2) *Handshake will be higher in 2018 U of MN Campus CSO/Grad. Leaders 78% (7) *Handshake will be higher in 2018

Social Media ● Most campuses are using social media for marketing events (88%), engaging students (88%) and sharing career advice (79%)

Does your office use any digital interview preparation software? ● ● ● U of M (89%) yes, Privates (4%) yes, State System (0%) yes All use Interview Stream except for 1 campus using Big Interview 73% indicate satisfaction with the systems

Video Software Usage ● ● 72% of campuses (18) use video software, 28% (7) do not use Candid Career most popular tool used in this category (14) Others listed: You. Tube, JING, Career. Spots, Vault, Goin. Global, Panopto Privates indicated highest usage, then U of M, then State System

Thank You! Questions?