Mindsight Surrey CAMHS Single Point of Access Beacon

Mindsight Surrey CAMHS Single Point of Access Beacon UK 1

The One Stop Single Point of Access § One Stop provides a single point of Access (SPA) service for professionals wanting to refer children and adolescents (0 -18 year olds) with mental health and developmental needs who require assessment and treatment § Through the single point of access service, we offer a ‘no wrong door’ approach, providing support to children, young people and families to find the right help at the right time. § Management of crisis & urgent referrals § Provide advice to young people, families and professionals about mental health services available in Surrey § Referrals can be made by any professionals that work with young people 2

The CAMHS Surrey Team • Programme Director • Team leader • Specialist CAMHS clinicians • Assistant Psychologists • The service operates 6 days per week: • 8 am-8 pm Monday to Friday (excluding Bank Holidays). • 9 am-12 pm Saturdays • One Stop 0300 222 5755 (Option #1) www. sabp. nhs. uk/mindsightsurreycamhs 3

Making a Referral One Stop accepts referrals from any professional that works with young people A referral can be made by: Phone - One Stop 0300 222 5755 (Option #1) Online Referral Portal www. sabp. nhs. uk/mindsightsurreycamhs By post 4

Online Referral Portal Developments Improvements for the Online referral form – post box allows referrers to attach documents. The form is getting smarter and quicker to complete. The same referral form is used for CAMHS and CFHS referrals and so GP’s in Surrey have just one form (and one phone number) to use for both mental health and physical health referrals. 5

One Stop CAMHS: simple and integrated approach 6

Mindsight Surrey CAMHS Partners 7

One Team: Mindsight Surrey CAMHS Family Support Service

One Stop - Call Activity over the last 12 months There have been a total of 15, 386 inbound calls 77% of calls were answered within 60 seconds We have a The average the number of incoming calls per weekday are 60 at SABP Average number of connected Crisis calls per month are 19 at 94% accuracy of triage to the appropriate level of care in the first instance Only 0. 6% of calls were abandoned after 60 seconds at SABP The average time to answer a call is 42 seconds (SABP) The average length of call times are 5. 31 minutes (SABP) SABP 9

Feedback About Our Service 10

Comments from Young people and their Families “ The service is 100 times better than before’. ‘…we feel supported’ “ ” “ ‘…saved my son months of anguish and made a massive difference in my life’ ” We have been collecting Caller Satisfaction at SABP since October 2016 85% are happy with the service ” “ “ 85% are satisfied with the outcome of the call 98% would recommend the service to family and friends ” ” 11

Comments from Professionals “ “ GPs reported that from their perspective CAMHS is 'transformed'. ” “ The SPA is a fantastic innovation and provides an excellent and efficient service ” I was very impressed with the Mindsight project ……It will transform CAMHS services in Surrey, creating a much needed single point of contact to help people get quick and appropriate care. Jeremy Hunt - Health Secretary ” “ Thanks to UM, we are really getting to grips with the informal out-of-area patients and the inpatients. We are really grateful for all your hard work and support ” “ Referring through the SPA was very helpful, the staff were very competent and communicated effectively and therapeutically, families feel supported and listened to “ …I wanted to personally thank you as the family were considerably calmer after your interventions ” ” “ . . . thank you for all you do to make life at work better for us and for families ” “ The on-line referral portal is brilliant! ” 12

Beacon UK Service Directory 13

Service Directory 14

USERS One Stop • CAMHS (Children & Adolescent Mental Health Service) • CFHS (Children & Family Health Surrey) The Public Profs • Parents • CYPs • Clinicians • Schools…

Networked Service Directories A customised, networked directory of local services provides a searchable, easy to navigate, publically-available database of verified mental health service providers – available to all users on computers, tablets and phones. Service user and parent seeking services Provider verification process Online service and network directory Local organisations’ service detail One Stop navigator and clinician Increased access for all groups Improved service utilisation and capacity panning Build capacity in voluntary sector Improved service user control, experience & self-management GP, school nurse, social worker 16

Thank you 17