MIHP Community of Practice Webinar January 14 2020

MIHP Community of Practice Webinar January 14, 2020

2 Agenda ► Introductions ► Overview of Program o Dan Thompson ► Cycle 8 Protocol o Sarah Ostyn ► Coffective Project o Improvements Revisions Michigan Amber France Community Collaboration

3 Introductions MIHP Staff Coffective Staff Focus on quality of care over quantity of paperwork Please send questions to the chat box or to the MIHP mailbox; responses will be shared after the webinar.

4 Program Improvement Goals Reduce burden of certification process Ensure that essential elements of the program are measured Focus on quality of care over quantity of paperwork

5 Stakeholders Drive the Improvements!

6 Sarah Ostyn

7 Elements of Quality

8 Protocol Approval: Timeline Submission: On or before January 31, 2020 Approval: On or before February 29, 2020 Implementation: March 1, 2020

9 Protocol: Submit Providers will… Review MDHHS MIHP/Reviewers will… and revise current Send email confirmation that protocols to meet specifications protocols have been received Edit protocol numbers/titles Email only required protocols to MIHP@Michigan. gov

10 REMINDER! Providers will not be cited or faulted during this process. The goal is to ensure providers are operating using protocols that have been approved. This will protect providers during the certification review process.

11 Protocol: Review/Revise MDHHS MIHP/Reviewers will… Review protocols for required elements, as seen in the specifications document Email the provider with any necessary edits Repeat this process until the protocols meets the required specifications Providers will… Email any necessary edits back to MDHHS MIHP/Reviewers within 5 business days

12 REMINDER! This process can occur as many times as necessary.

13 Protocol: Approve MDHHS MIHP/Reviewers will… Email the provider and MIHP@Michigan. gov with an approval email and approved protocols attached Save approved protocols on MIHP drive for use during Cycle 8 certification reviews Providers will…

14 Protocol: Implement Providers will… Implement approved protocol MDHHS MIHP/Reviewers will… Bring approved protocol to certification reviews to use as guidance for understanding provider processes

15 REMINDERS! Protocols submitted for certification review during Cycle 7 should already include most of the required content, minimal adjustments have been made MDHHS MIHP staff only seek to review processes that will vary between providers (ie. internal processes for handling grievances)

16 REMINDERS! Standard elements of the program do not require a protocol (i. e. age adjustment for the ASQ-3) Providers may keep additional information or guidance in their protocols but will only received feedback on the required protocol elements Seven protocols have been eliminated altogether

17 REMINDERS! Medicaid Provider Manual, Section 5. 3: The MIHP must…have written internal protocols to include all aspects of the program. No program element or requirement is being removed, but will be measured in other ways during the certification process