Midterm Review Session Professional Emails Select the correct

Midterm Review Session

Professional Emails: Select the correct word I am writing in (1) connection/reference/regarding to our telephone conversation this morning about your order 7895 LG. I must (2) regret/apologize/sorry for the delay in processing this order. I can now confirm that the goods have been shipped and should (3) arrive/reach/deliver you within 10 working days. We have taken special (4) care/attention/caution to make sure that the items are exactly as you requested. Once again, please (5) take/have/accept our apologies. If you have any further questions, do not (6) stop/fail/hesitate to contact me again.

Answers 1. Reference 2. Apologize 3. Reach 4. Care 5. Accept 6. Hesitate

Purposes for writing I am writing to Clarify something Confirm something Follow up on something Let someone know about something Answer a question Ask a question Thank someone for something Update someone

File Attachments Specify what you have attached: “I’ve attached…” “Please find attached…” “I’m attaching…”

Email Ending Options “I look forward to hearing from you. ” (formal) “Looking forward to hearing from you. ” (less formal) “I look forward to your reply. ” (formal) “Hope to hear from you soon. ” (informal) “Do not hesitate to contact me if you need any assistance. ” (formal) “Let me know if you need anything else. ” (informal) “Thank you for your time/help/assistance. ”

Direct vs. Indirect Direct – I need this in half an hour. Indirect and polite – Would it be possible to have this in half an hour? Direct – There will be a delay Indirect – I’m afraid there may be a slight delay. Direct – It’s a bad idea Indirect – To be honest, I’m not sure if that would be a good idea. Practice: write an email to your product manager. Tell them you don’t like the design of the product they are developing and you don’t think it will sell – but be polite and indirect.

Practice You have arranged a business meeting with your colleague on Friday, but you won’t be able to go. Write an email to cancel and reschedule the meeting.

Possible Answer Hello Tom, I am writing to you concerning the meeting that we arranged for this Friday. I am afraid something urgent has come up and I will not be able to attend. Can we postpone the meeting until next week? I can make any time Wednesday or Thursday. I apologize for any inconvenience this may cause, and look forward to hearing from you. Best, Maya

More Practice You have received a complaint. A customer says that a product arrived damaged. Your company policy does not allow you to take responsibility for damage that occurs during shipping. Respond politely to the customer’s email and offer a possible solution.

Possible Answer Dear Anne, I was sorry to hear about the damage to the products that you received this morning. However, I am afraid that we cannot accept responsibility in this matter. All our products are checked very carefully before leaving the factory, and the damage in this case must have been caused in transit. I suggest that you contact the shipping company directly about possible compensation. In the meantime, we can ship the same order to you again, if it would help. If you give us a firm instruction to do so within the next few days, it should reach you by the end of the month. Sincerely, John

Correct the Email Dear Human Resources Manager, My name is ALAOUI Mohamed and i’am a student at the Ecole Nationale de Commerce et de Gestion in Agadir, Morocco. I have 18 years old and I am an S 1 student. I am writing to submit my resume and cover letter for the internship opening. i am very interested in the opportunity to work in your company. I look forward to hearing from you. Yours Faithfully, Mohamed Alaoui

Corrections Dear Human Resources Manager, My name is ALAOUI Mohamed and I am a student at the Ecole Nationale de Commerce et de Gestion in Agadir, Morocco. I am 18 years old and I am an S 1 student. I am writing to submit my resume and cover letter for the internship opening. I am very interested in the opportunity to work for your company. I look forward to hearing from you. Sincerely, Mohamed Alaoui

Vocabulary high stakes – if the stakes are high when you are trying to do something, you risk losing a lot Harold finances high stakes investments that have high potential for loss and for gain. averse to – if you are averse to something, you have a strong dislike of that thing Retailers may be averse to risk. to peddle – to sell something while moving from place to place or to promote an idea They peddled fruits and vegetables out of their truck on the side of the road. He peddled his idea for a new movie to every executive in Hollywood

Professional Bios You must be able to write a 3 -4 sentence professional bio with very few errors. Use a spelling and grammar checker Third person optional

Common Useful Sentences I’m a member of a club called ____ I worked hard to be admitted to ENCG I’m in my first year/I’m a first-year student I studied economics in high school/I have a high school diploma in economics I am interested in public speaking I like volunteer work (not social work) I intend to join a club or organization (not association)

Example My name is Soumia Salmane, I'm Moroccan, from Casablanca, I'm a first year student at the ENCG Agadir, a member at a social club called 《sourire d'espoir》. During my time here, I hope to improve my knowledge and my skills, meet new people and make new friendships in addition to find out about other cultures. When I'm free, I like to draw Anime, read novels, learn new expressions in Spanish and Korean and also going out with my friends.

Corrections My name is Soumia Salmane. I'm Moroccan and I’m from Casablanca. I'm a first-year student at the ENCG Agadir. I’m also a member of a social club called “sourire d'espoir”. During my time here, I hope to improve my knowledge and my skills, meet new people and make new friendships in addition to finding out about other cultures. In my free time, I like to draw anime, read novels, learn new expressions in Spanish and Korean and also go out with my friends.

Reading Comprehension Volunteering to help people in need combined with travelling to faraway places is a new trend in the travel industry called voluntourism. People travel to other countries, learn languages and other cultures and gain new experiences. On the other side, they volunteer to help others who are not as well off as they are. Recent statistics show that in the past few years voluntourism has been one of the fastest-growing areas of tourism. More than 1. 6 million people around the world are volunteers in other countries. They work in orphanages, help build schools, assist in hospitals and do farm work in developing countries. While voluntourism has been around for over a century, modern volunteering started with the Peace Corps, a program that the U. S. government started in the 1960 s. There are many reasons why people want to engage in voluntourism. Students see it as a gap year after school, others simply want to take time out from a job and do something else. However, many voluntourists do not see volunteering as what it is. They think it is a cheap way of traveling and don't really want to get involved in hard work. Not everyone sees voluntourism in a positive way. Critics say that if people really want to help those in need there are many opportunities in their own community to do this. Travel experts point out that in some cases voluntourists are exploited by the organization that sets up the trips

Reading Comprehension What is the main point of this article? What is voluntourism? Why do some people disagree with voluntourism?