Midmarket IP Office IPOCC Craig Iwata Hostedby 2018

Roadmap • The information contained herein is provided for information purposes only and is intended only to outline Avaya’s presently anticipated general technology direction. The information in the roadmap is not a commitment or an obligation to deliver any product, product feature or software functionality and Avaya reserves the right to make changes to the content and timing of any product, product feature or software release. Prices for any future product or software included herein will be separately negotiated when and if such product or software becomes available. © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 2

Agenda • Goal of this Session • Overall Midmarket Strategy • IP Office Roadmap • IP Office • Equinox • Spaces • CC for IP Office Roadmap • Positioning: Today and Future • IPOCC • Summary © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 3

Goals of this Session © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE

Goals of This Session • Clarity on: • IP Office Roadmap • Evolution of Equinox • Avaya Spaces: how do you sell and use it • CC Roadmap for IP Office • Where we are today • Where we are headed © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 5

Overall Midmarket Strategy © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE

Avaya’s Midmarket Strategy • • • Partner led selling motion Offer Solutions on Premises, in the Cloud, and Hybrid IP Office is the core of our Midmarket Strategy Provide partners a number of “add-on” capabilities to IP Office Some “add-on” capabilities may only be available in the cloud Hybrid Cloud is a differentiator and core to our strategy • What you will see from Avaya over the next 12 months • • Improvements and enhancements to our Midmarket Solution New “add-on” capabilities Consolidation of overlapping products Focus on the “Go Forward” products © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 7

IP Office Update & Roadmap © 2018 Avaya Inc. All rights reserved. TOGETHER WE

Powered by IP Office and IP Office CPE Roadmap TOP RELEASE FEATURES Cloud only Midmarket Cloud 3. 04 FP/ IPO 11. 0. 4 FP Q 1 CY 19 GA Midmarket Cloud R 3. 0. 3 FP Nov 2018 GA Enabling Cloud scalability Container and Virtualized alignment Cloud features for IP Office § Grow recurring revenue opportunities § Port of Containerized IP Office content to VM § Equinox enhancements § Avaya Call Reporting § Port of Containerized IP Office content to VM (cont’d) § Equinox Client SDK § IP Office continuous improvement BUSINESS VALUE THEME Midmarket Cloud R 3. 0 May 2018 GA Multi-customer management (COM) Equinox Client J Series Phone support Web. RTC Unified Client Media Manager Phase 2 Web. RTC HA improvements SIP Trunk Line Selection (ported from Basic Edition) • IPOCC Hypervisors-Hyper-V and AWS • • © 2018 Avaya Inc. All rights reserved. • User self-admin refresh • Automation of System defaults • Automation of Business Partner Administration set-up • Equinox Shared Control TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 • • Containerized IP Office GA SBC features Security enhancements Avaya Spaces user synchronization Equinox Client SDK GPDR enhancements Services enhancements COM enhancements 9

IP Office Client Direction Avaya Communicator Web Desktop Clients Equinox One-X Avaya Communicator Windows IP Office Soft Console Mobile Clients One-X Mobile Preferred Equinox Today © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 Future 10

IP Office Client Direction Avaya Communicator Web Desktop Clients Equinox Web Equinox One-X Avaya Communicator Windows IP Office Soft Console Mobile Clients New Receptionist Console One-X Mobile Preferred Equinox Today © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 Future 11

Avaya Equinox Client • Equinox 3. 4 added support for IP Office 11. 0 • SIP softphone support • Equinox 3. 4. 8 recently added support for Shared Control of associated deskphone in IPO environment – to align with • Powered 3. 0 FP 3 / IPO 11. 0 SP 2 (late-Nov. ) • Equinox on Vantage for IP Office will be available for Powered 3. 0 FP 4 / IPO 11. 0 FP 4 (late-Feb. ) © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 12

Client SDK • Client SDK 4. 1 adds initial support for IP Office • Now on Avaya Dev. Connect Portal under Avaya Breeze Client SDK (common CSDK as per common Equinox) • Basic voice and video calling • No presence / messaging / resiliency • Requires 3 rd Party IP Endpoint license for CSDK app. • Further enhancements planned for late-Feb. time • Additional capabilities (presence, messaging) • Simplified licensing (Office Worker / Power User as per Equinox client) © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 13

IP Office UC Direction Avaya Cloud Avaya Spaces Equinox Meetings Online Avaya Powered One-X Premises One-X Today © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 Future 14

IP Office UC Direction Avaya Cloud Avaya Spaces Equinox Meetings Online Avaya Powered One-X Premises One-X Today © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 Future 15

TEAM Collaboration & meetings in the cloud Spaces Team Collaboration High Quality Project Experience • • • New way for Teams to self-organize & collaborate Avaya Equinox Meetings Online High Quality Meeting Experience Centered around persistent ‘spaces’, a place to bring • • people & content together, across organization boundaries • Collaborate through voice, video, group messaging • Virtual room for video, audio, web collaboration Post docs, share web links, comment, track tasks Advanced meeting & moderation controls • HD video, Room system connectivity – any vendor Rich video capabilities Extensive web collaboration tools Browser & mobile app © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 16

GTM Update on Avaya Spaces © 2018 Avaya Inc. All rights reserved. TOGETHER WE

Avaya Spaces is the Messaging and Collaboration Engine for IP Office 11. 0 • Avaya Spaces is a Cloud-based Service • Avaya, as a US-based company, is currently restricted from selling Cloud-based Services in some Countries due to Regulatory or Global Trade Restrictions © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 18

Avaya Spaces feature chart Feature Power � � � Single Sign-On � � � Web App Access � � � Mobile App Access � � � Room Messaging � � � Direct Messaging � � � Online Voice Conference © 2018 Avaya Inc. All rights reserved. Business Space Creation/Management File Sharing View a full list of features here. Essential 1 GB UNLIMITED UP TO 5 PARTICIPANTS UP TO 25 PARTICIPANTS UP TO 60 PARTICIPANTS Direct Online Video Calling � � � API Access � � � Online Video Conference TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 UP TO 15 PARTICIPANTS UP TO 25 PARTICIPANTS 19

What we Can Provide • Essential Can be Provided • Business has a promotion for $0 and can be Provided • Power is not currently available • We are planning to provide a partner re-sell model H 1 CY 19 Essential Business Power FREE ✔ ✔ ✖ © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 20

CC for IP Office Update © 2018 Avaya Inc. All rights reserved. TOGETHER WE

Mid Market CC Direction Avaya Cloud ACCS Avaya Powered IPOCC Avaya Call Reporting (ACR) ACCS Premises IPOCC Avaya Call Reporting (ACR) Today FY 19 Future 4 ACR + is current ACR functionality + skill based routing with voice & chat channel support © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 22

Mid Market CC Direction Avaya Cloud Avaya Powered Premises Spoken CC ACCS IPOCC (sustain) Avaya Call Reporting (ACR) ACR + Today FY 19 Future 4 ACR + is current ACR functionality + skill based routing with voice & chat channel support © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 23

Mid Market CC Direction Spoken CC CCaa. S Omni-Channel Cloud ACCS ACCS IPOCC (sustain) Avaya Call Reporting (ACR) IPOCC (business continuity) ACR + FY 19 Future Avaya Cloud Avaya Powered Premises Today 4 ACR + is current ACR functionality + skill based routing with voice & chat channel support © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 24

Mid Market CC – High Level Roadmap Q 2 / Q 3 FY 19 Q 1 FY 19 IPOCC • Service Packs 10. 1. 2. 1 & 10. 1. 2. 2 § Service pack (s) to include: § Compliance (GDPR) enhancements § Key customer GRIPS; bug fixes § Exchange 2016 / Office 365 support § Secure LDAP Support § § Bug fixes 3 rd party certifications Compatibility with IPO § Sustain mode § Align with ACCS / ACR / Spoken roadmap Critical GRIPs § February 2019 § Skill based routing § Voice & Chat ACR Q 4 FY 19 and beyond § May 2019 § Additional channels (e-mail, social media) § Continuous improvement to Agent & Supervisor experience § Others? § Thin client support § CRM Connectors • April 2019 – ACCS 7. 1 § << need to fill >> ACCS § Support the Workspaces Client for Voice, Email & Webchat contact types including widget framework for customization § Equinox Client support § GDPR enhancements in response to customer GRIPs § Serviceability + Security © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 25

IPOCC – Next Steps 4 We will issue an End of Sale notification H 1 CY 19 – Avaya will provide new system sales thru FY 2019 – Avaya will provide Service Packs for 3 years 4 What should you do with sales in process? – You can continue selling IPOCC, we will provide Service Packs for 3 years – You can also switch to ACCS or Avaya Call Reporting depending on where you are at in your sales cycle and your accreditation 4 What should you do with existing customers? – They can remain on IPOCC, we will provide Service Packs for 3 years – Avaya will also have a commercial migration option to move to ACCS or Avaya Call Reporting 4 What should the partners do? – Will provide training / onboarding programs for ACCS & ACR – Details to be announced in Q 1 CY 19 © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 26

Summary © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE -

Summary • • • Partner led selling motion Offer Solutions on Premises, in the Cloud, and Hybrid IP Office is the core of our Midmarket Strategy Provide partners a number of “add-on” capabilities to IP Office Some “add-on” capabilities may only be available in the cloud Hybrid Cloud is a differentiator and core to our strategy • What you will see from Avaya over the next 12 months • • Improvements and enhancements to our Midmarket Solution New “add-on” capabilities Consolidation of overlapping products Focus on the “Go Forward” products © 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 28