Microsoft Premier Support for Partners Organizations today rely

Microsoft Premier Support for Partners Organizations today rely on technology to help fuel innovation and drive business growth. Emerging megatrends however, such as mobility, social, Big Data, and the cloud, are forcing companies to change how they use technology. Unlike typical changes with IT, these megatrends must be addressed simultaneously. This reality is driving up IT spending, adding complexity to the IT environment, and increasing the demand for support services. With change comes opportunity As a Microsoft partner you can capitalize on this once-in-a-generation shift by developing competitive solutions and adding strategic support services that maximize customer uptime, enable you to offer service delivery excellence, and provide the potential to capture more revenue per customer. DID YOU KNOW THAT? 45% of total IT services will be spent on cloud services by 2020. 1 85% of companies will run Saa. S by 2016. 2 70% of CIOs will embrace a cloud-first strategy in 2016. 3 Your business advantage Premier Support for Partners keeps you ahead of the curve, delivering flexible, managed support offerings for you and your customers that help you grow your business and develop a more productive relationship with Microsoft. The only program with complete, end-to-end managed support across the full Microsoft platform, Premier Support for Partners helps you develop, deploy, and support Microsoft technology whether on-premises, hybrid, or in the cloud. You gain access to Premier Support benefits and a variety of rich support services that you can offer directly to your customers and use as a marketing tool to differentiate your business. Maximize revenue opportunities • Enhance the value of your offerings • Go to market with Premier Support • Use Premier Support as a marketing tool • Identify future opportunities • Maximize productivity 1 Transform Capitalize on cloud potential Enhance support for you and your customers Grow your capabilities Maximize customer uptime Optimize your solutions Get personalized support Receive and offer elevated support • Provide educational opportunities • • • Your IT Infrastructure And Operations Practice, Forrester Research, Inc. , October, 2012 2451 • Receive and deliver end-to-end cloud support • Ease customers’ transition to the cloud • Gain a companion on your cloud journey • Empower your support organization Research Hosting and Cloud Study 2014 3 IDC Megatrends

What you get with Premier Support for Partners All Microsoft products Online services Problem resolution support Service delivery management Support assistance proactive services • Unlimited 24/7 elevated break/fix support • Fastest response times • Enterprise-trained support engineers • Priority case handling • Critical situation support for high-priority cases • Premier Field Engineers available onsite • Advisory and developer assistance • Dedicated Technical Account Manager • Incident and escalation management • Regular reporting services and trending advice • Service Delivery Planning • Co-management of MPN and Premier Support benefits • Access to expert training, guidance, and resources • Ops consulting and risk assessments • In-person and remote workshop learning opportunities • Partner and cloud • Online Service Delivery specialized engineers Management • Complex hybrid break/fix • Proactive Service support Communications Assistance with unblocking support issues that can stand in the way of Implementation effective implementation & usage and usage of online services. Keep your implementation schedule on track by engaging the right resources to assist with business issues and manage technical support resources and services. Optional add-ons: • Application Development Support • Application Lifecycle Management Mentoring Services • Dedicated Support Engineering • Helpdesk initial and ongoing readiness • Over 80 proactive service titles to help drive cloud success Services designed to help you identify any infrastructure risks, assess migration readiness, train and ready your IT resources, and map your online services dependencies. Taking the next step Start capitalizing on this amazing opportunity today. Contact your Microsoft representative to determine where Premier Support for Partners can add the most value to your organization. Why Premier Support? Microsoft Services Premier Support offers an end-to-end support platform that helps maximize the value of our partners’ and customers’ on-premises and cloud-based software investments by reducing risks, improving system reliability, and improving staff productivity. Learn more at: http: //www. microsoft. com/en-us/microsoftservices/support. aspx Rapid escalation to Microsoft is a competitive differentiator that helped “seal the deal” on several key new client wins. We avoided the need to pilot or proof-ofconcept, for a faster sales close.