Microsoft Ignite Skype 4 BTrivia Usage Comparison 18

Microsoft Ignite #Skype 4 BTrivia

Usage Comparison 18, 000 16, 000 14, 000 Usage 12, 000 10, 000 8, 000 44 x 6, 000 4, 000 2, 000 - 1 2 3 4 5 6 7 8 Month 9 10 11 12 13 14 15

Increase business productivity Improve employee satisfaction Drive operational efficiencies Mitigate escalations Monetary savings Adoption requires that users change their behavior

• Text, call, communicate • Meet, discuss, collaborate • Connect, present, demonstrate • • • Laptop Desktop Tablet Phone Sf. B Room System • • Colleagues Customers Skype contacts Remote users anywhere, anytime

70% A F L I of all corporate change initiatives Blanchard, Ken (2010). "Mastering the Art of Change", Training Journal, January 2010, http: //www. kenblanchard. com/img/pub/Blanchard_Mastering_the_Art_of_Change. pdf

Push strategy “Re-use your towels. It saves us money. ” Pull strategy “Each day we use millions of gallons of water and tons of detergent to wash towels that have only been used once. Decide for yourself – a towel on the Decide yourself a towel on the rack for means “I will–use it again. ” rack means “I will use it again. ”

Readiness • No exec sponsor • Limited access to information Technical Awareness Training Support Cultural • Feature gaps • Reliability issues • Unaware of full capabilities • Lack of “what’s in it for me” • Bad publicity • Lack of targeted training to specific scenarios and personas • Support unable to resolve issues troubleshoot • Users feel unheard • Corporate culture is slow to adapt to new way of working • Regional culture sees value in faceto-face meetings Resistance is a natural reaction to change

Rollout Resources Rollout Timeline Direct correlation between readiness focus and user adoption

Rollout Resources Rollout Timeline Proven change results: 44 x more usage than push strategy

Four simple steps with integrated success indicators

FACTOR DESCRIPTION The right executive sponsor Lead stakeholder drive messaging, holds accountability for user adoption success; Influence over users and management; active and engaged Enterprise-wide deployment plan Defined roadmap, streamlined UC solution Dedicated/accountable rollout project team Focused roles and responsibilities around readiness activities Articulated goals, success metrics, timelines SMART goals related to usage and adoption Formal end-user pilot End-user testing-scenarios, messaging, training in production environment Robust device strategy Defined process for testing, ordering devices, communicated Broad-reach awareness strategy Clear value messaging, call to action across targeted user profiles Comprehensive user training plan Variety of training options, call to action across targeted user profiles, well communicated Help desk/support strategy Established tiered support approach, agents validated as ready to support users Operations plan Formal plan to monitor health and adoption with mitigation plan

SFR Usage Comparison 18, 000 16, 000 14, 000 Usage 12, 000 10, 000 44 x 8, 000 6, 000 4, 000 2, 000 - 1 2 3 4 5 6 7 8 Month 9 10 11 12 13 14 15 Purple Green

Rollout and adoption success kit (RASK)

Scenarios to inspire people to work in new ways using Office 365, along with related communication kits to support adoption. A four-step approach to drive adoption supported by downloadable templates and best practices. Featured adoption communities where you can learn from your peers and adoption experts. Helpful resources to learn about other customer stories and special offers to make it easier to get started.

http: //www. microsoft. com/en-us/download/details. aspx? id=46369 http: //aka. ms/Skype 4 Bwebinar www. aka. ms/Sf. BWhats. New https: //support. office. com/en-us/article/Quick-Start-Guides-about-Skype-for-Business-bbb 1 dd 15 -3858 -4081 -9 c 28 -8379020 af 66 d

aka. ms/mix. Sf. B Would you like to participate in the ongoing discussions and our Modern Learning experiments? Join our Yammer group at aka. ms/yamtrain

www. aka. ms/RASK http: //success. office. com http: //aka. ms/Skype 4 Bwebinar aka. ms/yamtrain

http: //myignite. microsoft. com

Persona Characteristics Remote knowledge worker • Home office or field-based employee • Heavily rely on real-time collaboration technologies to develop and maintain relationships as well as do their job • Access to company networks, quality devices (laptops, headsets, mobile phones, etc) Office knowledge worker • Majority of time spent in company office location, in designated workspace (PC, phone) • Leverage a combination of in-person and online interactions, both ad-hoc and scheduled meetings • Access to real-time collaboration tools with ability to meet from one's desk as well as conference rooms Executive role • • Desk-less (task-based) worker • Spend majority of time in motion (warehouse, retail store, factory) or in face-to-face interaction • Use shared workspace to check email, participate in meetings, check messages • Rely on mobile devices to IM, join meetings, stay in touch with colleagues and customers Call center worker • Fully work from remote location different from company • Heavily leverage real-time collaboration technologies to do their job effectively • Require the daily use of IM, voice, video and ad-hoc, online meeting capabilities from pc Time split between office, home and travel, work varying hours to accommodate meetings Utilize both face-to-face and online collaboration tools to maintain relationships Majority of time is spent in meetings using a variety of devices Admins may be required to help schedule and run online meetings, maintain calendar, respond to voice mail

Rollout Planning Guide • Workbook enabling you to capture notes, discussions and important decisions related to each phase of your rollout in one core resource. Project Plan • This template plan includes core rollout tasks and timelines. Fully customizable, you can add and update tasks relevant to your organization’s deployment, assign task owners and monitor tasks to ensure your rollout stays on track. Deployment Readiness Report • Report allowing you to track core readiness for your rollout, at both the strategic planning and the plan execution levels. Use the DRR to document/report progress with stakeholders.

Goals and Metrics Awareness Strategy Pilot Planning Support Planning Training Strategy Hyper. Care Sample User Surveys