Microsoft Fast Track for Dynamics 365 Accelerate Customer

Microsoft Fast. Track for Dynamics 365 Accelerate Customer Success

“ It's not just about technology. It goes far beyond that. It is even the approach we take to our business. It is how we partner, how we create the flexibility that speaks to the real world needs of our customers. That is the transformation that is afoot, that's the momentum that we have inside of Microsoft, driven by you. ” - Satya Nadella CEO, Microsoft - Ignite 2015

The Evolution of Microsoft Fast. Track 4000 200 3. 7 PB 185 800+ 350+ 2017 Office 365 Onboarding and Guidance and Remote Assistance “ Customer Success Service for Office 365 and EM+S Microsoft Fast. Track for Dynamics 365 and Windows 10 Once we made the decision to adopt Office 365, we engaged Microsoft Services consultants and the Microsoft Fast. Track Team to roll out the technology in record time, which meant that our employees could take advantage of the new capabilities right away. ” Sue Mc. Mahon Group Vice President of Retail Communication, Macy’s

Microsoft Fast. Track Your customer success service for the Microsoft Cloud Plan for a successful rollout Move to the Cloud with confidence Fast. Track. microsoft. com NEW on January 23 Realize business value faster

Microsoft Fast. Track for Dynamics 365 Plan for a successful rollout Move to Dynamics 365 with confidence Onboarding and adoption assistance Available for all eligible customers Fast. Track. microsoft. com Dynamics 365 for Sales, Customer Service, Field Service, Project Service Automation, and Operations Service onboarding and user adoption assistance Technical talks, workshops, and regular touchpoints Direct Microsoft engineering engagement Delivered remotely by time zone-based engineers in the Americas, EMEA, and APAC Boost user engagement

What to expect from Fast. Track for Dynamics 365 • Implementation guidance, including tools and processes • Overall program and project management • Implementation activities, including design, development, etc. • Onboarding guidance and assistance • Guidance on Architectural and technical challenges • Data migration, security roles setup, and user trainings • Workshops at key project stages • Application setup, configuration, and customization • Technical talks on best practices for technical subjects • Product assistance and user support • Product roadmap and related feedback loop • Communications and trainings to drive service adoption

What does Fast. Track for Dynamics 365 offer?

Envision Define your vision, identify and prioritize business scenarios, and collaborate with key stakeholders to plan for successful rollouts at your own pace. Identify key stakeholders Define your vision and business scenarios Plan for a successful rollout

Onboard Confidently onboard new users and capabilities with remote assistance from Microsoft engineers committed to guide your IT team and partner. Prepare your technical infrastructure Ensure a smooth migration experience Enable new users and capabilities

Drive value Generate more value with resources available to help your teams and partner drive user adoption across your organization; and prepare for and manage change. Boost user engagement and drive adoption Manage and prepare for change Measure success, learn, and iterate

What Fast. Track Dynamic offers During Fast. Track engagements, the Fast. Track Center will offer you opportunities to participate in learning sessions, attend workshops to contribute to a successful onboarding, and engage in regular touchpoints. Technical talks Workshops Regular touchpoints Technical talks are focused on providing technical depth and best practices to empower your team with more knowledge specific to the subject areas. These talks often provide overviews of available tooling and/or content. Workshops are interactive, outcome-based, and may involve automation and tooling. Customers and partners have the opportunity to provide input prior to the workshop and that this is customized for their project. These touchpoints are a core part of the Fast. Track service offerings. These are typically quick 30 -minute calls that continue throughout the duration of the project. Small technical proof points are sometimes provided to help remove roadblocks.

Getting started

Eligibility TARGETED ROLES Fast. Track for Dynamics 365 can better help you maximize on your investment • • IT: Decision makers, project managers Executive sponsors MINIMUM STATS ELIGIBLE SKUs OR PLANS Dynamics 365, Enterprise Edition • • • Dynamics 365 for Sales Dynamics 365 for Field Service Dynamics 365 for Customer Service Dynamics 365 for Project Service Automation Plan 2 with the plan to implement Sales, Field Service, Customer Service, Project Service Automation Apps • Dynamics 365 for Operations • Plan 2 with the plan to implement Operations App 250 combined eligible app and/or plan user SLs • 150 combined eligible app and/or plan user SLs, and/or equivalent • It takes 2. 5 Device SLs to equal 1 Dynamics 365 for Operations user SLs Dynamics CRM Online • • • Enterprise • 250 combined eligible SKUs Professional Basic

What you can do Get on the road to success Learn more by visiting • http: //fasttrack. microsoft. com/ dynamics Contact your Microsoft team or partner • For any questions • To get nominated

© 2017 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, Office 365, Windows, and other product names are or may be registered trademarks and/or trademarks in the U. S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Appendix

Fast. Track for Dynamics 365 for • Sales • Customer service • Field service • Project service automation

Sneak peek at the offering INITIATE DESIGN REGULAR TOUCHPOINTS here BUILD DEPLOY OPERATE

Sneak peek at the offering INITIATION SERVICES DATA MIGRATION SERVICES GETTING THE MOST OUT OF DYNAMICS 365 SERVICES SOLUTION DEVELOPMENT SERVICES TENANT ADMINISTRATIVE & OPERATION SERVICES APPLICATION LIFECYCLE MANAGEMENT SERVICES FEDERATION SERVICES PERFORMANCE OPTIMIZATION SERVICES

Fast. Track for Dynamics 365 for Operations

Sneak peek at the offering INITIATE DESIGN BUILD TOUCHPOINTS REGULAR TOUCHPOINTS here DEPLOY OPERATE