Microsoft Citizen Service Platform Public Sector Microsoft Hellas
Πλατφόρμα Υπηρεσιών για τον Πολίτη Microsoft Citizen Service Platform Αντώνης Λίνας Public Sector – Microsoft Hellas Αθήνα, 1/10/08 – ICT Forum
Action, not image is what counts. . “There is no Democratic, no Socialist, no Republican way to clean a street or to build a sewer, just a right way and a wrong way – Fiorella La. Guardia Mayor of New York 1934 -35
Καθοριστικά κριτήρια επιτυχίας 1 Improving Customer Service 2 7 Delivering Social Care Compliance & Accountability 6 Leveraging the Power of Technology 4 3 Increasing Operational Efficiency 5 8 Sustaining the Local Economy Caring for the Environment Raising Standards in Education 9 Collaborative Working & Shared Services “To στοίχημα για ένα φορέα τοπικής αυτοδιοίκησης είναι να δώσει αποτελεσματικές υπηρεσίες προς τους πολίτες, έχοντας συντονίσει τους απαραίτητους εσωτερικούς μηχανισμούς του”
Microsoft Citizen Service Platform
Δομικά Στοιχεία του Microsoft Citizen Service Platform Key Challenges Business Processes Solutions & Accelerators Technologies & Products
Τεχνολογία Υποδομής του Citizen Service Platform Provides information portal environment Electronic Forms and workflow for processing customer information Customer Relationship Management – essential for improving customer service Integrates and Orchestrates processes and information Data management platform providing Business Intelligence and reporting capabilities
e. Forms Online παροχή των forms προς τους πολίτες Technologies Microsoft® Office Info. Path® Microsoft® Office Share. Point® Server Microsoft® Biz. Talk® Server Microsoft® Office Enterprise Microsoft® SQL Server™ Windows Server® Πλεονεκτήματα: Δημιουργία εύχρηστων e. Forms με δυνατότητες διαλειτουργίας με υφιστάμενες ετερογενείς πηγές Δυναμικές Forms Real-time validation XML structure Prepopulated fields & λίστες προκαθορισμένων τιμών Κεντρικοποιημένη διαχείρισή τους Δημιουργία preconfigured data connections και layouts
External THE CITIZEN POTAL - ON THE INTERNET
© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U. S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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