Microsoft Azure CASE STUDY Speech Recognition Solution on

Microsoft Azure CASE STUDY Speech Recognition Solution on Azure Stores, Simplifies and Streamlines Analysis of Content “We take advantage of Azure components, elasticity and growth capacity to do a scalable solution that is reachable by any type of customer. The Voice Analytics speech recognition tool simplifies and streamlines cloud storage content analysis, using Azure. ” – Diego Vazquez, developer, Lagash • SITUATION MICROSOFT AZURE ISV: Lagash WEB SITE: www. lagash. com LOCATION: Buenos Aires, Argentina ORG SIZE: 300 employees MICROSOFT AZURE ISV PROFILE: Lagash, a services and tech innovation company, has introduced Voice Analytics. This solution is a speech recognition tool that simplifies and streamlines cloud storage content analysis using Microsoft Azure. It is a product designed for contact centers, banks and broadcast media. Lagash uses Microsoft Azure transcript service to provide an easier and faster way to achieve more productivity. Today, companies’ processes are based on listening to audio call records, so it takes a lot of time to analyze, qualify and get results from calls. Lagash wanted to improve efficiency by making daily work more productive and getting better results from customer content because companies are processing more content every day. • SOLUTION Lagash uses Microsoft Azure Media Services for transcript and indexing content. Lagash takes advantage of Azure components, elasticity and growth capacity to achieve a scalable solution that’s reachable by any type of customer. For this project Lagash uses Microsoft Azure Media Indexer, Azure Database, Azure Blobs, queues, Worker Roles and Web Roles. Lagash’s Voice Analytics uses automatic content classification in audio-visual formats. The solution can analyze a greater number of calls in less time. Search capabilities include the ability to hear exact phrases with keywords. • BENEFITS Microsoft Azure cloud storage for backup and archiving allow Lagash to adopt transparent and auditable practices and best practices. Go-To-Market Services Lagash’s backend is hosted on Microsoft Azure, allowing it to scale instantly as its Voice Analytics grows. Replace with Application Image