MICROCODE DATA COLLECTOR MDC Quick Start Guide SERVICEABILITY

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MICROCODE DATA COLLECTOR (MDC) Quick Start Guide SERVICEABILITY TEAM

MICROCODE DATA COLLECTOR (MDC) Quick Start Guide SERVICEABILITY TEAM

MDC Overview ■ This presentation is intended to be an overview of MDC release

MDC Overview ■ This presentation is intended to be an overview of MDC release 3. 5. 7. 2 with the following topics - – – – – Downloading MDC Installing MDC Configuration Device Configuration Run the Collection Data collection for Call Home Tape Libraries Debug procedure

DOWNLOAD MDC

DOWNLOAD MDC

Download MDC ■ You can download the new version 3. 5. 7. 2 from

Download MDC ■ You can download the new version 3. 5. 7. 2 from the website – https: //www. ibm. com/support/pages/esa/downloads_services. htm Note: Through this presentation you can gain knowledge on downloading, installing, and running MDC on WINDOWs systems.

MDC INSTALLATION

MDC INSTALLATION

MDC Installation unzip Run install. bat

MDC Installation unzip Run install. bat

MDC Installation ■ Read the License Agreement, the Non-IBM Terms and Conditions, and the

MDC Installation ■ Read the License Agreement, the Non-IBM Terms and Conditions, and the License Information. Select I accept both the IBM terms and the non-IBM terms, and click Next. Accept the agreement Click Next (contd. . . )

MDC Installation ■ To use MDC, you must have a contract with the IBM

MDC Installation ■ To use MDC, you must have a contract with the IBM Premium Services support team (Remote Advocate or Technical Relation Manager) through Microcode Support Services Offering (MSSO), Global Total Microcode Support (GTMS), Customer Technical Support (CTS), or Enhanced Technical Support (ETS). Based on the contract, you receive an activation key for MDC. Enter the activation key when you install MDC. Enter Project Name and other details Enter Activation Key Click Next (contd. . . )

MDC Installation Enter Contact Settings Click Next By default, it is Enabled Click Next

MDC Installation Enter Contact Settings Click Next By default, it is Enabled Click Next (contd. . . )

MDC Installation Select Connectivit y Settings Click Finis h Click Next Takes about 2

MDC Installation Select Connectivit y Settings Click Finis h Click Next Takes about 2 minutes (contd. . . )

MDC GUI ■ After installation, the MDC application will be launched by default. (contd.

MDC GUI ■ After installation, the MDC application will be launched by default. (contd. . . )

MDC CONFIGURATION

MDC CONFIGURATION

MDC Configuration ■ Check general task and settings. ■ Check contact settings. ■ Check

MDC Configuration ■ Check general task and settings. ■ Check contact settings. ■ Check scheduled task settings. ■ Check connectivity ■ Identify the system you want to collect the information from ■ Configure the parameter of the different system and check the requirements (XCLI, DSCLI, SMCLI) ■ Test the connection to the different devices. ■ Run the collection ■ Send the information to IBM

General tasks and settings ■ Click Run collection now to perform a comprehensive collection

General tasks and settings ■ Click Run collection now to perform a comprehensive collection and send the reports to IBM ■ Click Run tailored collection now, the Tailored Collection information window displays. Tailored collection option allows you to run basic or extended collection on selected devices ■ Click Call home reports to send previously collected reports to IBM. ■ Click View report list to view a list of previously collected reports. ■ Click Perform Updates to manually check and install, if there is a new version of MDC. General Tasks

General tasks and settings ■ You can modify the General Settings, if any and

General tasks and settings ■ You can modify the General Settings, if any and click Apply to update them. General Settings (contd. . . )

Contact settings ■ You can modify the Contact Settings, if any and click Apply

Contact settings ■ You can modify the Contact Settings, if any and click Apply to update them. ■ Click Current Terms and Conditions to view the license information and the GDPR compliant information. Contact Settings

Scheduled task settings ■ Use Scheduled task settings page to schedule the automatic data

Scheduled task settings ■ Use Scheduled task settings page to schedule the automatic data collection, call home, and heartbeat tasks. Scheduled task settings

Connectivity settings ■ ■ Click Test connection to IBM. The IBM Microcode Data Collector

Connectivity settings ■ ■ Click Test connection to IBM. The IBM Microcode Data Collector Console window displays the test results. Verify that you can connect to IBM. Connectivity settings

DEVICE CONFIGURATION

DEVICE CONFIGURATION

Identify Systems ■ Depending on the systems you have in the contract you can

Identify Systems ■ Depending on the systems you have in the contract you can select the different devices in Identify Systems page. You can click the respective tabs for each device type you have selected.

IBM DS 6 K and DS 8 K ■ To support data collection for

IBM DS 6 K and DS 8 K ■ To support data collection for IBM DS 6 K and DS 8 K Storage Systems, you need the IBM DS command-line interface (DSCLI) program installed on the same system on which Microcode Data Collector is installed. Enter hostname, user name, and password

IBM XIV Storage Systems ■ To support IBM XIV Storage Systems, you must have

IBM XIV Storage Systems ■ To support IBM XIV Storage Systems, you must have the IBM XIV GUI installed on the same system on which MDC is installed. The IBM XIV GUI contains the XCLI that is required by MDC. ■ Note: No support for data collection from IBM XIV Storage Systems when running MDC on a Power Linux server as the XCLI tool is not supported on Power Linux. Enter hostname, user name, and password

Systems running IBM Spectrum Virtualized Software ■ Systems running IBM Spectrum Virtualized Software support

Systems running IBM Spectrum Virtualized Software ■ Systems running IBM Spectrum Virtualized Software support both Username/password and Public/private key authentications. Note: If a private key is not configured in the Centralized Key Management page, the Public/private key option is disabled. Enter hostname, user name, and password

IBM DS 3 K, DS 4 K, and DS 5 K ■ To support

IBM DS 3 K, DS 4 K, and DS 5 K ■ To support data collection for IBM DS 3 K, DS 4 K and DS 5 K storage systems that are covered by your contract, you need the IBM DS Storage Manager that is installed on the same system on which Microcode Data Collector is installed. The IBM DS Storage Manager contains the SMCLI required by Microcode Data Collector. ■ Note: No support for data collection from IBM DS 3 K, DS 4 K and DS 5 K storage systems when running MDC on a Power Linux server as the SMCLI tool is not supported on Power Linux. ■ Note: If there is no single SAP HANA / BWA appliance that is configured on the MDC, the Yes option is disabled. Enter IP address, Serial number, and password

IBM N Series Storage Systems ■ IBM N series Storage Systems are run on

IBM N Series Storage Systems ■ IBM N series Storage Systems are run on Data ONTAP Operating System, which is used to connect to the N series Systems and fetch the data. Note: MDC supports connecting to Remote LAN Management (RLM) and Service Processor (SP) firmware ports only Enter hostname, user name, and password

IBM Protec. TIER Systems ■ Enter Protec. TIER node host name or IP address

IBM Protec. TIER Systems ■ Enter Protec. TIER node host name or IP address ■ Select Protec. TIER node number - Set the Protec. TIER node number to 1 for unclustered environments. This is the typical configuration. A TS 7650 G can be clustered. If you have a TS 7650 G clustered environment, set the Protec. TIER node number to the actual node number. ■ Enter Protec. TIER Manager version ■ Tip: The Protec. TIER Manager version is found on the Protec. TIER Manager Help > About screen. Enter IP address, Manager version, user name, and password

IBM 3494 and 3953 Tape Libraries Note: This feature of setting up IBM 3494

IBM 3494 and 3953 Tape Libraries Note: This feature of setting up IBM 3494 and 3953 tape libraries through MDC GUI is deprecated and it is preferred to enable call home for the product. ■ MDC leverages the Call Home functionality that is available in the IBM Tape Library products. To enable data collection for contracts supported by the Microcode Data Collector you need to configure call home in the product. For more information, see the following links: – https: //www. ibm. com/suppor – t/knowledgecenter/STCMM L 8/com. ibm. storage. ts 3500. doc/ipg_3584_remote_supp ort. html https: //www. ibm. com/suppor t/knowledgecenter/STQRQ 9 /com. ibm. storage. ts 4500. do c/ts 4500_ipg_3584_remote _support. html Enter hostname, user name, and password

IBM TS 3500 Tape Libraries Note: This feature of setting up IBM TS 3500

IBM TS 3500 Tape Libraries Note: This feature of setting up IBM TS 3500 Tape Libraries through MDC GUI is deprecated and it is preferred to enable call home for the product. ■ MDC leverages the Call Home functionality that is available in the IBM Tape Library products. To enable data collection for contracts supported by the Microcode Data Collector you need to configure call home in the product. For more information, see the following links: – https: //www. ibm. com/supp ort/knowledgecenter/STC MML 8/com. ibm. storage. ts 3500. doc/ipg_3584_remot e_support. html – https: //www. ibm. com/supp ort/knowledgecenter/STQ RQ 9/com. ibm. storage. ts 4 500. doc/ts 4500_ipg_3584 _remote_support. html Enter hostname, user name, and password

SAN / LAN Networking ■ MDC can collect data from BNT switch that is

SAN / LAN Networking ■ MDC can collect data from BNT switch that is configured either through ibmnos-cli or is-cli interface. ■ If you want to collect extended service data for your SAN or LAN devices, click Run extended collection now on the General tasks and settings page. ■ Note: If there is no single SAP HANA / BWA appliance that is configured on the MDC, the Yes option is disabled. ■ Note: You cannot associate Brocade-Mc. Data SAN and Juniper devices with SAP HANA / BWA appliances. The SAP HANA / BWA appliances can be connected only through Telnet. Enter hostname, user name, and password

IBM Power Systems ■ MDC uses SSH 2 protocol (only) with either user ID

IBM Power Systems ■ MDC uses SSH 2 protocol (only) with either user ID / password or public / private key based authentication to collect data from IBM Power Systems. ■ Note – For a non-root user, you cannot select a working directory, by default, a directory /home/<user>/mdcworkdir is created. – If the user is a sudo user, you cannot use Public/private key authentication. You must select Userid/password authentication. – If a private key is not configured in the Centralized Key Management page, the Public/private key option is disabled. Enter IP address, user id, working directory, and password

IBM HMCs ■ IBM HMC data collection uses Secure Shell (SSH 2) protocol with

IBM HMCs ■ IBM HMC data collection uses Secure Shell (SSH 2) protocol with user ID and passwordbased authentication to securely collect data for your HMC. ■ To enable this secure data collection, remote command execution must be enabled on the HMC. For information, see – https: //www. ibm. com/support/k nowledgecenter/900922 A/p 9 eh 6_hmcrce. htm ■ To collect the utilization data, enable the data collection function on HMC by using the command lslparutil. Enter IP address, user name, and password

IBM Flex System Manager ■ IBM FSM data collection uses Secure Shell (SSH 2)

IBM Flex System Manager ■ IBM FSM data collection uses Secure Shell (SSH 2) protocol with user ID and password-based authentication to securely collect data for your FSM systems. Enter IP address, user name, and password

IBM i ■ The Microcode Data Collector collects data from your IBM i systems.

IBM i ■ The Microcode Data Collector collects data from your IBM i systems. Provide the administrator or root privilege credentials of the IBM i systems from which you want to collect data. ■ Note: – HMC or FSM options are activated only if you have configured them in the IBM HMCs and IBM Flex System Manager® screens respectively. – If multiple IBM HMCs are configured, and the HMC option is chosen, a list of HMC are shown. Select an HMC from the list. – If multiple IBM FSMs are configured, and the FSM option is chosen, a list of FSM are shown. Select an FSM from the list. Enter hostname, user name, and password

IBM Blade. Center and Flex Chassis ■ Both IBM Blade. Center and IBM Flex

IBM Blade. Center and Flex Chassis ■ Both IBM Blade. Center and IBM Flex System® Enterprise Chassis data collection use Secure Shell (SSH 2) sessions to securely collect data from a management module such as the Advanced Management Module (AMM) or the Chassis Management Module (CMM) that is physically in your Blade. Center or Flex System Enterprise Chassis. ■ To enable this secure data collection, you must establish an SSH 2 connection with the management module in your Blade. Center or Flex System Enterprise Chassis. Note: If there is no single SAP HANA / BWA appliance configured on the MDC, the Yes option is disabled. Enter IP address, hostname, and password

IBM System x ■ You can set up data collection for IBM System x

IBM System x ■ You can set up data collection for IBM System x systems that are running Linux, Microsoft Windows, and ESX Server. The Microcode Data Collector uses the Dynamic System Analysis (DSA) tool to collect data on System x systems. ■ There are two methods for secure data collection from a System x system: – The Secure Shell (SSH 2) protocol for Linux and ESX Server and the Server Message Block (SMB) protocol for Windows – FTP Server - Use this method only if the system that you want to collect from does not support the SSH 2 or SMB protocol or if you cannot access the system. Enter IP address, hostname, user name, password, and DSA version

ESXi ■ MDC runs DSA to collect data from ESXi. MDC connects to ESXi

ESXi ■ MDC runs DSA to collect data from ESXi. MDC connects to ESXi systems through IBM System x® (system to run DSA) devices to collect data. Provide an IBM System x® device details with administrator or root privileges to run DSA. ■ MDC supports only IBM customized ESXi systems for collecting data. Note: For localhost (MDC installed System x / Windows device), the user name and password field entries are ignored. Enter hostname, user name, and password

Linux on System z ■ Both root and sudo users can collect the Microcode

Linux on System z ■ Both root and sudo users can collect the Microcode data for System z systems. ■ Use Secure Shell (SSH 2) protocol to authenticate yourself with a valid user ID and password and connect to the System z systems. ■ The Microcode Data Collector runs a script file on the System z system to collect data into a. tar. gz file and stores at /opt/ibm/mdc/collection/mdc directory. Any existing data in this directory is erased before the MDC saves the current data. Enter IP address, user name, and password

IBM SAP HANA / BWA ■ Use Linux user ID and password to authenticate

IBM SAP HANA / BWA ■ Use Linux user ID and password to authenticate and connect to all System x blades or servers. IBM SAP HANA / BWA appliance can collect data from System x devices, Blade. Center, SAN/LAN networking devices, DS 3000, DS 4000, and DS 5000 devices. IBM SAP HANA appliance does not have any storage devices, but by using MDC you can associate the storage devices to SAP HANA and collect data. ■ Note: You must associate a Blade. Center to SAP HANA / BWA appliance to successfully collect and send data to IBM. SAP HANA / BWA appliance is identified with the associated Blade. Center. If you do not associate a Blade. Center to SAP HANA / BWA appliance, the data is collected for all the other associated devices but cannot be sent to IBM. ■ A new directory is created on the system that runs MDC at C: optibmmdctmpsap. Hana. Bwa and C: optibmmdccollectionsap. Hana. Bwa to maintain SAP HANA / BWA data. The tmp folder contains the data during collection. When the data is collected, it is moved to collection folder. A directory is created for SAP HANA / BWA appliance, for example, C: optibmmdctmpsap. Hana. Bwa<SAPSI D>. Enter System Id, Instance Id, Appliance Type, and Password

RUN THE COLLECTION

RUN THE COLLECTION

Run Collection ■ Click Run collection now to perform a comprehensive collection and send

Run Collection ■ Click Run collection now to perform a comprehensive collection and send the reports to IBM Click Run collection now to collect the info from the different systems Select Manual mode to queue reports

Run Collection ■ Click View report list to view a list of previously collected

Run Collection ■ Click View report list to view a list of previously collected reports. (contd. . . )

Run Collection ■ Click View report list to view a list of previously collected

Run Collection ■ Click View report list to view a list of previously collected reports. Customer can interrogate contents of these files to ensure data privacy. (contd. . . )

DEBUG PROCEDURE

DEBUG PROCEDURE

Debug Procedure ■ For any issues that you have when working with MDC, you

Debug Procedure ■ For any issues that you have when working with MDC, you need to collect the following files and send them to IBM support team, to help the team investigate the issue. Log file Description Location install. log In case of any issues during installation process, the traces would be written to this log file. This file exists in the folder where the MDC installable is extracted before starting the installation. <hostname>. log The MDC traces are written to this log file. /opt/ibm/mdc/logs ecctrace*. *. log Logs the ECC traces when communicating to IBM through ECC. /opt/ibm/mdc/callhome_supp ort/log