MGT 325 Opalis to Orchestrator and Microsoft System

MGT 325 Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012 Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation

Opalis 6. 3 -> Orchestrator 2012 Learn new capabilities Key Takeaways Incorporate best practices Better together

Configure App Controller Orchestrator Deploy Public Cloud Virtual Machine Manager Self-Service Model Service Delivery and Automation Operations Manager Configuration Manager Private Cloud Data Protection Manager App Owner Service Manager Virtual Service Manager Monitor Operate Physical Application Management Service Delivery and Automation Infrastructure Management DC Admin

STANDARDIZATION SELF-SERVICE AUTOMATION Standardize the services provided by IT to consumers. Give consumers of IT services the ability to identify, access, and request services as needed. Automate the service processes and systems necessary to the fulfillment of consumer requests. Define the services to be offered. Define the request offerings that will be contained within a service offering. Identify who needs to be involved (approvals, notifications, fulfillment). Controlled empowerment. Request offerings displayed based on user role. Intuitive, easy-to-navigate portal. Automate routing of requests for approval and notification. Automate provisioning of the service request.

SM 10 -> SM 2012

New solutions New Connectors New features • Service Request with Share. Point 2010 integration • Cloud Services Management Pack for Private Cloud • SCVMM & SCO connectors for SM • SCOM & SCCM connectors for DW • Service Catalog • Service Level Objectives

Current SKU Upgraded SKU Status SM 2010 SP 1 CU 3 Eval SM 2012 RTM Eval duration unchanged SM 2010 SP 1 CU 3 Select SM 2012 RTM Select Licensed SM 2010 SP 1 CU 3 Retail SM 2012 RTM Select Licensed SM 2012 RC Eval SM 2012 RTM Eval duration unchanged SM 2012 RC Eval SM 2012 RTM Select Licensed License keys needed to upgrade to a licensed version. Eval to Licensed version (activation) is not supported

*no upgrade for SM 2010 portal SM 2010 SP 1 CU 3 SM 2012 RTM SM 2012 RC

OM 2007 R 2 OM 2012 SM 2010 Agent based monitoring Agentless monitoring only SM 2012 Agent based monitoring Agentless monitoring only

Prepare a sandbox environment Extract production data Standup sandbox environment Upgrade to SM 2012

Demo – SM 2010 to SM 2012 In-place Upgrade Service Manager 2010 Srikanth Ranganathan Program Manager System Center Service Manager

enough space on the disk. ) There is not

Demo – Pre-req tool Remote pre-req tool Srikanth Ranganathan Program Manager System Center Service Manager

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Opalis -> Orchestrator

System Center 2012 Orchestrator Improvements • Unified installer experience based on System Center best practices • REST based web service supporting OData to enable easy management and reporting of the Orchestrator runtime environment • Orchestration Console web portal for IT operators • Runbook Tester can step over the “Invoke Runbook” activity • Variables have an “Encrypted” option • “Invoke Runbook” now offers a security credentials • Performance / Stress / Scale improvements • Globalization • Runtime accessibility support (Orchestration Console) • Security best practices • Common Engineering Criteria • Manageability (Operations Manager MP, Best Practices Analyzer) Microsoft Confidential.

Management Server • Management service • Deployment Manager • Database configuration • Runbook server monitor Runbook Servers • Runbook service • Policy Module • Standard Activities • IP components Designers • Designer • Runbook Tester • Policy Module • Standard Activities Web Features • REST o. Data web service • Silverlight console

Demo - Opalis to Orchestrator Migration Opalis policies to Orchestrator Runbooks Eamon O’Reilly Program Manager System Center Orchestrator

Better Together

System Center 2012 Service Manager & Orchestrator – Better together

New update to the app has been released… Need to apply the update on the server

Key Takeaways Integrate Servicehuman Manager & machine & Orchestrator processes Understand the changes and improvements in both products Refactor runbooks & Leverage SM templates to take advantage of new capabilities

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