MGS 4020 Business Intelligence LSS Apr 22 2021

MGS 4020 Business Intelligence LSS Apr 22, 2021 Georgia State University - Confidential MGS 4020_LSS. ppt/Apr 22, 2021/Page 1

What is Quality? • • • Meeting Our Customer’s Requirements Doing Things Right the First Time; Freedom from Failure (Defects) Consistency (Reduction in Variation) Continuous Improvement Quality in Everything We Do Georgia State University - Confidential MGS 4020_LSS. ppt/Apr 22, 2021/Page 2

What is Six Sigma? Proactive Management Comprehensive Management Philosophy Empowerment and Quality at the Source Structured Methodology (DMAIC) Genuine Focus on the Customer Goal of 3. 4 defects per million opportunities Culture for Quality and Change Analytics Driven Management Georgia State University - Confidential MGS 4020_LSS. ppt/Apr 22, 2021/Page 3

What is Six Sigma? • A goal of near perfection in meeting customer requirements • A sweeping culture change effort to position a company for greater customer satisfaction, profitability and competitiveness • A comprehensive and flexible system for achieving, sustaining and maximizing business success; uniquely driven by close understanding of customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving and reinventing business processes • Source: The Six Sigma Way by Pande, Neuman and Cavanagh Georgia State University - Confidential MGS 4020_LSS. ppt/Apr 22, 2021/Page 4

Six Sigma Quality • The objective of Six Sigma quality is 3. 4 defects per million opportunities! Georgia State University - Confidential MGS 4020_LSS. ppt/Apr 22, 2021/Page 5

What is Lean? JIT Delivery Elimination of Non. Value Add Activity Visual Management Continuous Flow Genuine Focus on the Customer Pull Culture for Lean Increase Offering/Decrease Changeover Kaizen Events Lean Tools, Methods and Measures LEAN - Like water running downstream - more speed with less effort! Georgia State University - Confidential MGS 4020_LSS. ppt/Apr 22, 2021/Page 6

The “Voices” of Six Sigma Voice of the Customer – The most important “voice” – Customer requirements/ specs/tolerances/satisfaction Voice of the Employee – Employee satisfaction – Employee Empowerment/Self Measurement Voice of the Process/Voice of the Data – Determine if process is predictable and capable – Elimination of blame/fear Georgia State University - Confidential MGS 4020_LSS. ppt/Apr 22, 2021/Page 7

Six Sigma Improvement Methods Six Sigma accommodates both Improvement and Reengineering Define Measure Analyze Improve Design Control Validate Georgia State University - Confidential MGS 4020_LSS. ppt/Apr 22, 2021/Page 8