Message Center Introduction 1 What is Message Center

Message Center - Introduction 1

What is Message Center? Message Center is a component of e. Ki. Ds that is used to manage the workflow in the inpatient or outpatient setting. Message Center enables you to review or sign documents online as well as route information electronically. Hospital based documents requiring your dictation are managed through the Message Center Inbox. Important Note: Message Center will replace the use of Electronic Signature Authentication (ESA) at CHKDHS. Message Center - Introduction 2

Benefits of Message Center o The Message Center offers the following benefits: n All messages and notifications that require your attention, review or signature are routed to your Inbox and organized in a document folder n Your Inbox can be accessed from any computer on your network that has Cerner Millennium installed on it n Reduces the need to manage the flow of hard copies of documentation for provider review Message Center - Introduction 3

Accessing Message Center To get to the Message Center view, click the button. To open your Patient List, click on the toolbar button. Message Center - Introduction 4

Message Center Components Inbox Summary – The Inbox Summary provides you with a quick view of all of the items in your Inbox. A number in parentheses listed next to the type of documents indicates the number of unread messages. The Inbox Summary contains the following tabs: o o o Inbox: Your own Inbox Proxies: Inboxes of other physician’s you have proxy rights to Pools: Pool Inboxes (Not available at this time) Message Center - Introduction 5

Message Center Components The Inbox Items section of your Inbox Summary will contain a Documents and a Messages section. The Documents section will be broken down into the following folders: Sign- Scanned and Soft. Med documents requiring signature. Forwarded documents to sign - Documents forwarded from other providers for signature. Review - Documents submitted for review only. Forwarded documents to review - Documents forwarded from other providers for review. Messages section displays Proxy notifications only. Message Center - Introduction 6

Message Center Components The Work Items section of the Inbox Summary will contain the following sections for physicians: Saved documents: Documents added to the Documents tab in Power. Chart that have been saved instead of signed or submitted. Documents to dictate: These are anticipated documents that are added automatically or assigned by the HIM staff. The only documents that will appear in the Documents to Dictate folder are: q For Residents – RD H&P (resident dictate H&P), RD D/C (resident dictate discharge summary), RD OP (resident dictate operative report), and RD ED (resident dictate ED) q For Attendings – Anticipated document for the op note (KD OPERATIV RPT) Message Center - Introduction 7

Dictating a Document o o Open the document by double clicking on the patient name. To view the patient record select the box above the list window that contains the patient name. Review the record and dictate the document. After dictating, select the ‘X’ in the Document to Dictate tab to return to the Document to Dictate folder.

Dictating a Document o o o On the Documents to Dictate folder select √ Complete from the tool bar above the document window. This removes the document from dictation list. COMPLETE the document ONLY after you have dictated the complete document.

Refusing a Document to Dictate Important Note Attending Physicians: • Do Not use Refuse when you know a resident is responsible for dictating the report for you. • Choose the Skip option; this item will remain in your Documents to Dictate folder until the deficiency is completed.

Refusing a Document to Dictate If an attending knows another attending is responsible for signing or dictating the document or a resident knows that another resident is responsible for dictating the document, send the document back to HIM by completing the information on the Action Pane

Refusing a Document to Dictate o o o Select Refuse Select a Reason from the drop down table In the Addition Forward Action field, select Review Type “him, in” into to To field and press Enter. HIM, Inbox should appear in the field Enter the name of the responsible physician into the Comments field Select OK & Next Use Skip if you do not want to dictate or refuse the document at the present time.

Message Center Components The Notifications section of our Inbox Summary will contain the following sections for physicians. Sent items: Proxy notifications that you’ve sent to another provider and forwarded documents. Trash: Deleted proxy notifications Message Center - Introduction 13

Message Center Components The information displayed on the right pane of Message Center will change when a different item is selected from the Inbox section. Message Center - Introduction 14

Message Center Toolbar Home - Displays a quick view of both the Inbox and Schedule. Message Center - Displays the Inbox. Scheduling - Displays the selected physician’s Epic schedule. Patient List – Displays the user’s patient list Notifications – Displays number of unread documents in the Inbox Location History – Launches the Location History Viewer application

Message Center Toolbars Opens the selected notification. Deletes selected item. This is only used in the Trash section Select Patient. Displays only results, messages and other Inbox items particular to the selected patient. This option allows you to navigate through the items in the patient-specific inbox before returning you to the full-view inbox. Manually selecting the icon while in the patient -specific mode or refreshing will return the user to full-view inbox mode with the currently selected item in context. Select All. Displays all results, messages and other notifications. Empty Trash. Deletes all messages, reminders, and consults in the Messaging Trash folder. Message Center - Introduction 16

To move on to Lesson 1 Signing a Document, click on the icon below Message Center - Introduction 17