Mesleki ngilizce 4 The Rules Of Connecting The

The Rules Of Connecting The Phone • Talking on the phone should be suitable

• According to the rules of telephone protocol, nobody can make the superior

These are the protocol rules that must be obeyed while connecting the phone: Ø

• Ø If the positions of managers are equal, the secretary says, “The

Ø First of all, a secretary should introduce her own foundation or association when

Ø If the person who is called doesn’t answer the phone, the caller asks

• One of the most important rules is not to be waited so

• A caller should make notes before dialing the number by thinking of

ANSWERING THE TELEPHONE Residential • • • Hello. Smith’s residence. Hello, Smith’s residence. Hi!

Business • • City Hall. What department please? Smith Company, may I help you?

Asking whom a Telephone Caller Wants to Talk to • • • Who do

Screening Someone’s Telephone Calls. • • May I tell her who’s calling? May I

Connecting or Transferring a Telephone Caller • • Do you wish me to page

Putting a Telephone Caller on Hold • • He is on another line. Will

Interrupting a Telephone Call with Another Business • Just a moment, I have another

Taking a Call off Hold • • For whom are you holding? (formal) Whom

Offering to Take a Message from a Telephone Caller • • He's not in;

Offering Help to a Telephone Caller • Is there anyone else who could help

Bringing a Telephone Call to an End • I have to get back to

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Mesleki İngilizce- 4

The Rules Of Connecting The Phone • Talking on the phone should be suitable to the rules of general talking. It is very important how to connect the managers on the phone. The protocol rules are very important for the communication of public foundations and associations on the phone and they must be completely obeyed.

• According to the rules of telephone protocol, nobody can make the superior wait. Except the chairman of the board of directors and the members, the secretary provides communication between people whatever their titles are.

These are the protocol rules that must be obeyed while connecting the phone: Ø When a superior officer calls an inferior officer, the secretary should speak as in the example. “The General Manager Mr. Akgül wants to talk to the Sales Manager Mr. Sayan, can I take your manager, please? ”

• Ø If the positions of managers are equal, the secretary says, “The Accountant Manager Mr. Seferoğlu wants to talk to the Financial Manager Mr. Sefer, can we connect them together? ”

Ø First of all, a secretary should introduce her own foundation or association when she picks up the receiver. Ø A caller should first say her/his own name/surname and title if she/he has.

Ø If the person who is called doesn’t answer the phone, the caller asks the secretary to connect him. Ø The caller finishes the conversation with good wishes.

• One of the most important rules is not to be waited so long. If the secretary says a sentence as in the example, “One minute, please. Our general manager wants to talk to you. ”, this is a sample of impoliteness.

• A caller should make notes before dialing the number by thinking of what she/he is going to say. The telephone answering system has got a memory and a recorder.

ANSWERING THE TELEPHONE Residential • • • Hello. Smith’s residence. Hello, Smith’s residence. Hi! ( informal ) Yeah! ( informal ) Yes. John Jones. Hello, this is John Jones ( speaking. ) John Jones, may I help you? John, may I help you?

Business • • City Hall. What department please? Smith Company, may I help you? Smithco, how can I help you?

Asking whom a Telephone Caller Wants to Talk to • • • Who do you want to talk to? Who do you want to speak with? Who do you wish to speak to? Whom do you wish to speak to? With whom do you wish to speak? (formal)

Screening Someone’s Telephone Calls. • • May I tell her who’s calling? May I ask who is calling? Whom may I say is calling? ( formal ) Who shall I say is calling? Whom shall I say is calling? (formal) Who's calling? Is she expecting your call?

Connecting or Transferring a Telephone Caller • • Do you wish me to page Mrs. Robins? I will see if she's in the building. Let me page her. Let me connect you to that department

Putting a Telephone Caller on Hold • • He is on another line. Will you hold? Would you care to hold? (formal) Would you like to hold? Just a moment, please. Please hold. Hold, please. Hold the line. (informal) Can you hold?

Interrupting a Telephone Call with Another Business • Just a moment, I have another call. • Hang on a moment. • Hang on a second.

Taking a Call off Hold • • For whom are you holding? (formal) Whom are you holding for? (formal) Who are you holding for? Who's on the line? Are you being helped? Have you been helped ? May I help you? Can I help you?

Offering to Take a Message from a Telephone Caller • • He's not in; would you like to call back? She is not available. Can I take a message? She is away from her desk. Can I take a message? May I take a message? (formal) Could I take a message? Shall I have someone to call you?

Offering Help to a Telephone Caller • Is there anyone else who could help you? • I would be happy to try to answer your question. • Would you care to talk to her secretary? • Could I help you?

Bringing a Telephone Call to an End • I have to get back to work before the boss sees me. • I have to get back to my work. l will call again later. • There's someone on the other line. I mus say good-bye now. • I really have to go now. • I'll have to take your number and call you back. • Can I call you back? Something has come up. • Can we continue this later? My other line is ringing. • The doorbell is ringing. I'II call you back.