Merchant Unit 2 Merchant Account Management Reports and

Merchant Unit 2: Merchant Account Management: Reports and Maintenance

Objectives n n Explain the procedures and reports associated with Endof-Day process. Explain the procedures and reports associated with Endof-Month process. Describe the various reports associated with the Merchant account management. Explain schedule of deposits to commercial banks and merchant to merchant transfers. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 2

End of Day This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 3

End of Day Procedures n Once a merchant’s business is secured at the end of business day, download K 22 to NC server using following procedures: - ONLINE Mode, sales transactions are downloaded to NC server automatically. - OFFLINE Mode, an asterisk * is displayed in upper right hand corner of screen. - An exclamation point ! will be displayed when transactions have been recorded and need downloading. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. Welcome to Navy Cash *! Timbuk, Too 4

EOD Procedures (cont) n When K 22 is connected to the LAN: – The asterisk * on the screen disappears – Download starts automatically. n Welcome to Navy Cash *! Timbuk, Too The exclamation point ! remains displayed until all transactions have been downloaded to the server. – Disconnect K 22 from network after ! disappears. n If K 22 gets disconnected while downloading, reconnect it immediately. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 5

Post Office End of Day n n n PC logs off the K 22 Refunds are handled using USPS form 3533. Prepare PS Form 1412 -B DO runs MSO detail report using merchant ID, to compare against PS Form 1412 -B. PC sends PS Form 1412 -B to servicing Postmaster via email daily, including negative balance report. Attach Merchant Sales Summary report to 1412 -B to be retained. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 6

End of Month This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 7

End of Month Reporting Procedures n n Monthly operating statement are prepared IAW existing procedures. When NC is used to collect sales and surcharges, the NC totals are combined with cash. For reporting purposes, treat NC collections as if they are actual cash collections. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 8

Reports This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 9

Reports n DISBO will provide transaction reports generated from EOD/EOM for the following merchants: – – – – – Post office Foreign vendors Wardroom MWR General Mess Commanding Officer’s Mess Chief’s Mess Flag Mess Chaplain This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 10

Reports (cont) n n Compare daily reports with reports from other existing systems to verify accuracy. Discrepancies in reports should be investigated IAW existing procedures. The DISBO will be able to supply additional information. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 11

MSO Detail Report The following is an example of a MSO detail report. Run Date: 1/15/04 Run Time: 7: 48: 49 PM Report Name: NC_SHIP_149 Navy Cash Transactions Merchant - Operator Detail Report Merchant ----------WARDROOM MESS - DUES WARDROOM MESS - FOOD -------------------NAVY DISBURSING -------------------SHIP STORE #1 --------------------------------------POST OFFICE - MONEY POST OFFICE - STAMPS -------------------- Location: R 22202 Start Date: 1/15/04 End Date: 1/15/04 Operator Amount Date Transaction Merchant ID Operator ID --------------- -------GOOD, JOHNNY B 10. 00 01/15/04 16: 57: 21 Chip POS Purchase 800000003677 4008 GOOD, JOHNNY B 110. 00 01/15/04 16: 60: 21 Chip POS Purchase 800000003678 4008 --------------- -------Sub Total 120. 00 --------------- -------PAINE, OUCH -169. 59 01/15/04 16: 02: 51 Chip withdrawal 800000003693 1037 PAINE, OUCH 20. 00 01/15/04 16: 20: 22 Load Cash to Chip 800000003693 1037 PAINE, OUCH 576. 00 01/15/04 16: 58: 00 Load Check to Chip 800000003693 1037 --------------- -------Sub Total 426. 41 --------------- -------VACHOK, JOE 112. 75 01/15/04 16: 47: 00 Chip POS Purchase 800000003701 3311 VACHOK, JOE 20. 80 01/15/04 16: 48: 20 Chip POS Purchase 800000003701 3311 --------------- -------Sub Total 133. 55 --------------- -------FIRESTARTER, LANEY 18. 05 01/15/04 15: 00: 36 Chip POS Purchase 800000003701 3312 FIRESTARTER, LANEY 2. 00 01/15/04 15: 16: 36 Chip POS Purchase 800000003701 3312 --------------- -------Sub Total 20. 05 --------------- -------RIADO, NEB 250. 25 01/15/04 15: 37: 59 Chip POS Purchase 800000003722 8855 RIADO, NEB 7. 40 01/15/04 15: 38: 53 Chip POS Purchase 800000003723 8855 --------------- -------Sub Total 257. 65 --------------- ------- This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 12 -

Shore Report The following is an example of a Shore report for a particular merchant. Run Date: 12/17/2002 Run Time: 00: 12: 33 Report Name: TRAN_Wardroom. Mess. Food_D Navy Cash Daily Transaction Detail Report - WARDROOM MESS FOOD Location: USS TITAN Date: 12/15/2002 04: 53: 25 To 12/16/2002 07: 09: 45 Batch Id: R 22202_971 Last Name First Name SSN Account # Date and Time Value -------------------------------BOARDWAY BOARDWALK 7095 999961244 12/15/2002 15: 04: 53 $30. 53 GRUBB SCRUBB 3055 999938747 12/15/2002 20: 33: 23 $29. 13 LINDEE LANDEE 6054 9999999140790 12/15/2002 20: 26: 22 $34. 73 MANTO TIGER 5839 999995721 12/15/2002 20: 57: 35 $30. 53 PAGANO MAGANO 1043 9999999163396 12/15/2002 14: 46: 22 $34. 73 RIVERA RICKY 8209 9999999135550 12/15/2002 20: 43: 39 $33. 28 SLAYDON SLAYER 3901 999959867 12/16/2002 02: 11: 43 $29. 13 SLEDGE HAMMER 5038 999954488 12/15/2002 20: 23: 21 $29. 13 SNIPES WESLEY 2957 9999999185274 12/15/2002 20: 25 $31. 93 *********** -----Total Transactions $283. 12 *** End of the Report *** This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 13

Merchant Deposits This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 14

Deposits to Commercial Banks n n It is very important for the Merchants to understand that funds collected using NC are NOT immediately available for expenditure from commercial bank accounts. NC does not settle with the merchant’s bank on a daily basis with the exception of the Post Office. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 15

Deposits to Commercial Banks (cont) n Agent Bank deposits collection to designated bank account IAW the following schedule: Transaction occurring Deposited* 1 st – 8 th – 15 th 16 th – 22 st 22 nd – 28 th 15 th 21 st 28 th * ACH request made to FRB n Remember: Navy Cash utilizes GMT for transactions. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 16

Merchant to Merchant Transfers n n n Merchant cards have a chip limit up to $9, 999. 99 For transactions in excess of the chip limit, multiple payments can be made to the merchant. Merchants will see money transfers effective after next EOD round trip. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 17

K 22 Problems This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 18

Common K 22 Problems n Card timeout – K 22 reads “CARD TIMEOUT” on screen. Simply pull out card and re-insert into slot. n Card blocked – Screen reads “CARD BLOCKED”. This means the user has entered PIN incorrectly 3 times and they must return to Disbursing, The member must then show ID to have the PIN unblocked. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 19

Common K 22 Problems (cont) n K 22 screen is dark: – Make sure the K 22 has power. Ensure that the K 22 is either plugged in or has fresh batteries. – Make sure that the small recessed red Cancel/Off key is not stuck under the lip and therefore constantly down not allowing the power to come on. – Hold down the green OK key for a full five-count to reinitialize the K 22. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 20

Common K 22 Problems (cont) n K 22 turns off/on randomly: – Check strain relief cover and verify that the plug is connected firmly and the cover is in place. – Ensure that the cable is not twisted at the connection point to the K 22. – If problems persists, replace K 22 cable. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 21

REMINDER Training is not over! During the week of Go-live you will receive OJT on everything you have just learned and more. This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 22

Questions This information is proprietary and cannot be copied or redistributed without prior written permission of L-3 Communications Titan Group. 23