MENYEDIAKAN LAYANAN RECEPTION MENYAMBUT MENDAFTARKAN TAMU Created by
MENYEDIAKAN LAYANAN RECEPTION MENYAMBUT & MENDAFTARKAN TAMU Created by Julie
Guest Cycle Flow Chart GUEST RESERVATION (Media Reservation) C/I Personal / group Room Reception Porter Service During stay in hotel -Mail motion -Outlet service Walk In Guest C/O Porter Service Reception FO Cashier
Morning Preparation Before handle guest check in Receptionist should do morning preparation. Morning preparation procedure : a. Read Log Book b. Check Room Rack c. Check EAL d. Assigning Room e. Block Room ( Blocking Card ) f. Record room no in EAL g. Making EDL h. Count room available
Procedure Guest Check In Greeting Asking Guest Needed Presentation of Product Checking Room Rack Over Coming Guest Objection Closing & Giving R. Card Completing Guest Card Giving Task to Porter Telling Information Administrating
Cara Menghitung kamar 1. 2. 3. 4. Room Available : all guest room we have in hotel Vacant : all room which no guest and ready to sold Check Out room : all room who will check out today Expected arrival room : all room has reservation first Sample : TRA : 75 EAL : 15 V : 15 RA : 40 - 15 CO : 25 + WI : 25 40
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Procedure Handling Guest Reservation Guest Check Room No Yes Over coming guest objection Agreement No Refuse File Yes Fill in form Confirmation Give CL Adm File
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