MENYEDIAKAN LAYANAN RECEPTION Membuat Catatan Laporan FO Created
MENYEDIAKAN LAYANAN RECEPTION Membuat Catatan & Laporan FO Created by Julie
I. Front Office Documentation Report is made by Reception base on the hotel operational cause each hotel has deferent policy about report such as : 1. Expected Arrival List 2. Expected Departure List 3. Form A ( police) 4. Guest In The House 5. Room Count Sheet 6. Room Sales Recapitulation 7. Analyze Hotel Statistic Report 8. Room Report ( laporan tamu tiba & berangkat)
Cont’d 1. Expected Arrival List : is a form content with guest name who will be expected arrive in that day made by Reservation Section 08 Reservation Form A EAL B Di kirim ke Reception C Dokumen Reservasi Reservation Slip pada rak EAL
Cont’d 2. Expected Departure List is a form content with guest name who will be expected depart in that day made by night reception Room Rack Slip Arrival & Departure Book EDL Distribute to : 1. Housekeeping 2. F & B 3. FO Cashier 4. Reception
Cont’d 3. Form A : is a form to record foreign guest who stay in our hotel and hotel should report them to police at least 1 x 24 hour 4. Guest In The House is a form to record all guest name who stay in hotel by night reception and will send to other department / outlet in the tomorrow morning Room Rack Arrival & Departure Book GIH yesterday GIH Form Other Department / outlet
Cont’d 5. Room Count Sheet is a form to record all room sold in one day and night ( 24 hours) made by night reception / night audit at 00. 01 am, or hotel said it closing Record from 1 st To next floor Room Rack Record from 1 st To next floor RCS Outlet
Cont’d 6. Room Recapitulation after filling Room Count Sheet night reception make Room Sales Recapitulation to know all income for 1 night and all guest data In put data from Arr & Dept Book Room Reservation Cancellation No Show a. b. c. d. e. f. Transient (pay) Day Use (guest use room but not for stay) Compliment (guest free room only) Vacant (empty room) Out of order (broken room) House Use ( guest room used by management free)
Cont’d 7. Analyze Hotel Statistic Report we make this form to know : a. to monitor hotel operational b. as a evaluation instrument to do activities c. as a standard evaluation to do new activities with same program Standard count : a. Persentase tingkat hunian (% occupancy) Jumlah kamar terjual X 100 % Jumlah kamar tersedia untuk di jual Example : Room Sold 232 , Available 410 so 232 X 100 % = 56, 58 % 410 b. Percentage of double occupancy Jumlah tamu – jumlah kamar terjual Jumlah kamar terjual X 100%
Cont’d c. Guest per room Jumlah tamu X 100% Jumlah kamar terjual d. Average daily rate ( rata tarif kamar harian) Total pendapatan hotel Jumlah kamar terjual 8. Arrival & Departure Report / Room Report is a report made by night reception and data take from Arrival & Departure Book & room Rack, this report will distribute tomorrow before 8 am
Cont’d 8. Room Report is a form to write all guest check in and check out on that day ( one day). The Add Your Text data we take from Room Rack and EAL / EDL in that day, so that we should keep Room Rack accurately because we can take many guest information from Room Rack
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