Menyediakan Layanan Porter Merespon Permintaan Atas Layanan Bell

Menyediakan Layanan Porter Merespon Permintaan Atas Layanan Bell Desk Created by julie

I Job Variations A. Large Hotel 1. Each position has its own task Each worker has responsible for their own task (they may not do a fellow worke’s task / job) 2. Step by step procedures All worker do their task base on their job describtion and hotel SOP

B. Small Hotel One posisition has many task / job and multy responsible for hotel operational

II. The Working Environment Working environment of Porter Service staffs generally consist of Main Entrance Lobby : 1. Lounge 2. Front Desk / Counter 3. Bell Captain Desk / Counter 1. 2. a. b. Room : Room Location and Viewing Lobby to room Elevator / Lift Corridor

Cont’d 1. 2. 3. 4. Public Areas Pool Restaurant Bar Meeting Room 1. 2. 3. 4. 5. Offices : Front Office Housekeeping F&B Service Genaral Manager Accounting

Cont’d Out Side Areas : 1. Arcade / Souvenir Shop / Art Gallery 2. Drug Store 3. Barber / Beauty Saloon Travel Agency Office Airlines Office

III. The Duties of Porter Services 1. 2. 3. 4. 5. Concierge : Enforcing house rules Scheduling his staff Training new employee Assigning duties to his staff Guest Service (mails, keys, message, postage, paging tickets ) Bell Captain : 1. Supervising his subordinates 2. Having complete information ( city map, airlines, shiping, bus time table and event ) 3. Inspecting his subornate

Cont’d Bell Boy : 1. Carrying Luggage 2. Offering Assistance 3. Running Errand keeping lobby tidy and orderly 4. Reporting unusual situation 5. Storing 6. Helping other employee Doorman : 1. Opening & Closing door of car / taxi 2. Helping guest in and out car 3. Keeping the main entrance neat & clean 4. Upervising vehicle traffic 5. Calling car / taxix 6. Putting up & taking down flag ( 06. 00 – 18. 00) 7. Dhandling car parking

Cont’d Elevator Operator : 1. Escorting guest going up & down in lift 2. Keeping lift tidy 3. Preventing un authorixed person from operating lift Page or to meet Boy : alling guest to telephone or to meet visitor. Paging is did by board, tray, Lamp / laudspeaker. ( if there is no message boy their job include delivering message , letter, fax / telex Message Boy : Delivering message, fax / mail, internal comunication

Cont’d Courier : 1. Taking guest from arrival point until departure point 2. Taking and sending mail to Post Office 3. Other outside duties ( buying ticket) Enquiry Clerk 1. Answer enquiries 2. Distributing mail, fax telex, cable 3. Selling news paper, theater ticket 4. Recieving and sending mail, telex / fax to Post Office Cloakroom Attendant : 1. Looking after guest belongings ( hat, umbrella, coat ) 2. Ensuring the cleanliness and tidiness of cloacroom

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