Mentor Training Goals Introduction MentorMentee Relationship Good Mentoring

Mentor Training

Goals • Introduction • Mentor/Mentee Relationship • Good Mentoring Skills • Questions 2 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Major General Smith As a mentor, you can make a life long impact in someone’s life. So I would call on us to embrace mentorship. Small jobs, big jobs, it doesn’t matter, but the personal investment, the personal interest in one another to help each other to be successful will help them to be satisfied as a member of Civil Air Patrol. ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS 3

Major General Smith It’ll help them to be successful in their particular job. It’s going to help your organization to be all that more efficient and as a result, that level of excellence that we’re looking for in mission accomplishment is going to be there all the stronger because we have invested in each other as mentors to help them to be successful. 4 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

What is Mentoring? A person with greater experience and wisdom guides another person to develop both personally and professionally Achieves mission success Motivates members to achieve their goals Promotes a climate of inclusion that can help foster and develop diverse strengths, perspective, and capabilities of all 5 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

What is Mentoring? CAP uses formal and informal mentoring to professionally develop members based on the needs of the mentee Mentor/mentee relationship is a collaborative effort that relies on 2 -way communication and feedback to reach goals and objectives. 6 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Mentor Characteristics Supportive – supports needs and aspirations of mentee Patient – willing to spend the time performing mentoring duties Respected – has earned the respect of peers, CAP, and/or the community 7 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Mentor Responsibilities Assist mentees in setting realistic career and developmental goals Share their professional experiences and knowledge Provide information that will assist the mentee in learning about the culture and values of the organization Provide constructive feedback to the mentee about perceived strengths and developmental needs 8 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Mentor Responsibilities Point out opportunities for the mentee to develop and demonstrate capabilities, as well as pitfalls to avoid Coach the mentee on effective problem-solving techniques and leadership skills Encourage, motivate, and build the mentee’s level of selfconfidence 9 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Mentor Responsibilities Help the mentee to expand his or her personal network and help arrange special assignments, etc. Teach by example and serve as an unbiased coach, confidant, and advisor Maintain confidentiality 10 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Mentor Benefits Information gathering. A great source of organizational data, feedback, and fresh ideas Personal satisfaction. An opportunity to make a difference and leave a meaningful legacy Sharpened leadership and interpersonal skills Source of recognition Expanded professional contacts 11 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Questions for Mentee Can you tell me about your background and experience? How do you use your skills on the job? Which skills do you want to develop? How can I help? 12 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Questions for Mentee What attracted you to the Program? Six months from now, how would you like to have grown as a result of this mentoring relationship? What can I do to ensure a positive experience for you? What should I expect from you? 13 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Tips for Mentors Ø Try to eliminate interruptions during meetings such as phone calls, visitors, visible reading and work materials. Provide “quality” meeting time, giving full attention. You may have to get out of your office to do this. 14 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Tips for Mentors Ø The mentor should listen carefully to the mentee and resist the urge to talk too much or solve the problems, but rather encourage and guide the mentee to new ways of thinking, challenging the mentee to stretch their abilities. 15 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Tips for Mentors Ø Relate your own learning experiences, special anecdotes, and trials whenever appropriate. The employee not only learns from your errors, but also realizes that no one is perfect. 16 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Meeting with your Mentee Don’t just wing it – have a plan Meeting 1 – Discuss and reach agreement on responsibilities and expectations. After meeting, mentee works on goals as recommended and agreed. Meeting 2 – Discuss mentee's goals and what should be expected. After meeting, mentee drafts desired goals and gets supervisor input. Meeting 3 – Discuss and finalize the progress of desired goals. After meeting, the mentee begins work on the first steps towards achieving desired goals. ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS 17

Mentee Plan Meeting 4 and beyond – Discuss how the developmental activity is going, as well as any other experiences the mentee wants to share. Mentee continues to work on achieving the desired goals and applying gained knowledge and insights on the job. Periodic Review – On a periodic basis, more often at first, the mentor and mentee should discuss how the mentoring relationship is working out, and agree on improvements, if needed. 18 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Meeting Plan Clarify the issues – explore the issue from the mentee's perspective Explore options – mentor encourages mentee to explore options for dealing with the issue Focus the discussion – pull thoughts together and discuss feasibility of suggestions Confirm decision or action – agree on actions and discuss next steps, including date and time for next meeting 19 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Active Listening Stop talking and listen to understand. You can’t listen if you're talking. Imagine the other person’s viewpoint. Picture yourself in his/her position, doing his/her work, facing his/her problems, having his/her values, etc. Look, act and be interested. Don’t read your mail, doodle, or tap papers while others are talking. Observe non-verbal behavior to glean information beyond what is said to you. 20 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

Active Listening Don’t interrupt. Allow the person to speak to completion before speaking. Speak only affirmatively while listening. Resist the temptation to jump in with an evaluative or critical comment or a story of your own at the moment a remark is uttered. Confine yourself to constructive replies until the context has shifted and criticism can be offered without blame. “Put down” phrases discourage sharing. People tend to react negatively when someone implies a judgment or criticism, especially at the beginning of the relationship. 21 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

End of Formal Mentoring Program Evaluation Establish end date and completed achievements where the mentor and mentee will agree that the relationship has advanced as far as it can, goals have been achieved, or the formal Mentoring Program has been completed. At that point, the mentor and mentee should acknowledge the successful conclusion of the formal relationship and look forward to staying in touch informally as colleagues and friends. 22 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS

QUESTIONS 23 ONE CIVIL AIR PATROL | EXCELLING IN SERVICE TO OUR NATION AND OUR MEMBERS