Menlo Emerson Monthly Performance Review SCO Program April

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Menlo – Emerson Monthly Performance Review – SCO Program April 2014

Menlo – Emerson Monthly Performance Review – SCO Program April 2014

Air Volume 7000 6000 5000 4000 3000 2000 1000 0 Expected Shipment Volume 1

Air Volume 7000 6000 5000 4000 3000 2000 1000 0 Expected Shipment Volume 1 4 r-1 Ap Fe b- 14 -1 3 D ec -1 3 O ct 13 Au g- 3 Ju n 1 Ap r-1 3 Actual Shipment Volume

RSCO Volume 20000 15000 Min. Expected Shipment Volume 10000 5000 Actual Shipment Volume Ap

RSCO Volume 20000 15000 Min. Expected Shipment Volume 10000 5000 Actual Shipment Volume Ap r-1 3 Ju n 13 Au g 13 O ct -1 3 D ec -1 3 Fe b 14 Ap r-1 4 0 2

Average Cycle Times Program Cycle Time - April 2014 4 3. 5 Hours 3

Average Cycle Times Program Cycle Time - April 2014 4 3. 5 Hours 3 2. 5 2 1. 5 1 0. 5 0 Expected Actual Total CT 1. 25 3. 54 Planning CT 0. 25 2. 00 3 Tendering CT Acceptance CT 0. 2 0. 39 0. 33

Cycle Times in Tolerance % in Tolerance 100% 95% % 90% 85% 80% 75%

Cycle Times in Tolerance % in Tolerance 100% 95% % 90% 85% 80% 75% 70% Expected Actual Total CT 91% 86% Planning CT 97% 93% 4 Tendering CT Acceptance CT 97% 97% 81%

corrected Planning Cycle Time and Defects PU/DEL time corrected Adhoc address corrected Planning Cycle

corrected Planning Cycle Time and Defects PU/DEL time corrected Adhoc address corrected Planning Cycle Time 2% 1% 1% 3% 0% Planning Defects Merging orders or shipments less than. 5 hours Rate issue more than 8 hours 1 to 2 hours Calendar corrected 30 min to 1 hour Shipment deconsolidated 2 to 4 hours 93% 4 to 8 hours Dims corrected Equipment code corrected Origin/Destination Location correction 5 Piece count corrected Weight corrected

Tendering Cycle Time and Defects Tendering Cycle Time 0% 1% 1% Tender Defects 0%

Tendering Cycle Time and Defects Tendering Cycle Time 0% 1% 1% Tender Defects 0% 0% 0% Delayed tender less than. 5 hours 30 min to 1 hour 44% more than 8 hours 55% 1 to 2 hours BROADCAST TENDER Spot quote review 2 to 4 hours 4 to 8 hours 98% 6

Acceptance Cycle Time and Defects Acceptance Cycle Time 1% 1% 4% 1% Acceptance Defects

Acceptance Cycle Time and Defects Acceptance Cycle Time 1% 1% 4% 1% Acceptance Defects 0% 12% Tender acceptance delay less than. 5 hours 30 min to 1 hour 1 to 2 hours more than 8 hours 2 to 4 hours 4 to 8 hours 88% 93% 7 Freight forwarder delay afterhours

Pickup date corrected Change Types PU/DEL time corrected Payment method 0% 1% 1% 0%

Pickup date corrected Change Types PU/DEL time corrected Payment method 0% 1% 1% 0% 2% 1% 1% 1% 3% 1% 2% 5% Change Types corrected Merging orders or shipments 29% 5% Expedite shipment Calendar corrected 6% 6% 14% Dims corrected 9% 13% Origin/Destination Location correction Equipment code corrected Piece count corrected 8 Service type corrected

Burn Rate Support Burn Rate Enhancement Burn Rate 80 140 120 60 100 80

Burn Rate Support Burn Rate Enhancement Burn Rate 80 140 120 60 100 80 CIT 60 OTM 40 CIT OTM 20 40 20 0 Jan Feb Mar Apr Jun Jul Aug Sep Oct Nov Dec 0 Jan Feb Mar Apr Jun Jul Aug. Sep Oct Nov. Dec 9