Mended Hearts Making a Difference in Patients Lives

Mended Hearts: Making a Difference in Patients’ Lives “It’s great to be alive – and to help others!” The Mended Hearts, Inc.

Mended Hearts, Inc. History • Founded in Boston in 1951 by Four Heart Surgery Patients • Doctor Dwight Harken Support • Incorporated as a 501(c)3 nonprofit organization in 1955 The Mended Hearts, Inc.

Mission Statement “Inspiring hope and improving the quality of life for heart patients and their families through ongoing peer-to-peer support” The Mended Hearts, Inc.

MHI Today • 300 Chapters & Satellites in U. S. • • • one in Canada 20, 000 Members 450 Hospitals/Cardiac Rehab Centers Over 225, 000 Patient Visits annually Provide Support outside of chapters: – Phone: 888 -HEART-99 – By Email: support@mendedhearts. org – Online Community: mendedhearts. org/inspire, Facebook and Twitter The Mended Hearts, Inc.

Organizational Objectives • Visit / Support Patients / Families • Support Caregivers • Offer Educational Programs • Promote Community Outreach • Assist Medical Professionals by Improving Outcomes Through Peer-to-Peer Patient Connections The Mended Hearts, Inc.

Patient Visiting Program • Provide Extensive Training • Comply with Hospital Protocols • Discuss Visiting Methods Confidentiality / Privacy / HIPAA Comply with Legal/Ethical Issues Improve Heart Health for Disease Control Never provide medical advice, or recommend doctors or hospitals • • The Mended Hearts, Inc.

Chapter Roles • Support Patients and Families via Programs • Encourage Membership and Involvement • Perform Community Outreach • Elect officers and Operate Within National Bylaws as well as Hospital and HIPPA Guidelines and Rules The Mended Hearts, Inc.

Caregiver Support Mended Hearts recognizes the role of Caregivers Integral, collaborative effort in the patient’s recovery • Education and support available to patients and caregivers • Caregivers inspire others by sharing personal experiences (visiting patient families) • Tips and reminders: www. mendedhearts. org • The Mended Hearts, Inc.

Mended Hearts Major Goals Reach & Retention Enlist and retain more heart patients and their families as MHI members Patient & Caregiver Outcomes Offer hope & improve the quality of life for heart patients and their families Organization Strengthen organizational capacity and effectiveness at the national, regional, and local chapter levels Advocacy Research Quantify the value of MHI’s programs to patients and explore opportunities to increase impact Ensure the patient and caregiver interests are reflected in the legislative and regulatory arenas Funding Inspire chapters, members, and families to support MHI national Brand Increase awareness of the MHI brand nationally and in local communities The Mended Hearts, Inc.

Goals- 5 Year Strategic Plan • Enhance Patient and Caregiver programs • Increase Reach and Retention • Effectively Advocate for Heart Patients • Improve Brand Recognition • Quantify our value through research • Further fundraising opportunities The Mended Hearts, Inc.

Getting Started • • • Founding 10 members=satellite of host chap Founding 10 members=chartered chapter Determine Chapter structure Join online: National dues: $20 Individual annual or $150 Life; $30 Family annual or $210 Family Life Determine optional chapter dues (0 up to national amounts) Elect chapter officers – Pres. , VP, Sec. , Treas. Coordinate Hospital Visiting program Receive appropriate Visitor training – MH/hospital The Mended Hearts, Inc.

How MHI Works • National Office – Dallas • 10 staff - Executive Director & 9 others National Board of Directors • Executive Committee and Regional Directors • All Elected Volunteers • Two-Year Terms • Committees appointed based on needs • The Mended Hearts, Inc.

Mended Hearts Regions AK Northeast Region WA MT ND ME MN Rocky Mountain Region MI NH MA OR ID SD Midwest Region WY WI Western Region PA IA NE NE NV CA UT KS Heartland Affiliate Glenn Horn, EVP KS PA NJ DE MD Central Region VA IN KY WV MO OK NM Southern Region MS Southwest Region HI SC AR TX DC NC TN AZ CT OH IL CO RI NY MI AL Mid-Atlantic Region GA LA MHI National Office Dallas, Texas FL PR The Mended Hearts, Inc. Slide 13

Questions & Answers “It’s great to be alive – and to help others!” The Mended Hearts, Inc.