Member Orientation Presented by Tricia Migliazzo Vice President

Member Orientation Presented by Tricia Migliazzo Vice President of Member Engagement tmigliazzo@mba. org (202) 557 -2858

The Organization: An Overview • Formed more than 100 years ago to represent the best interests of borrowers and lenders. • MBA is the most influential voice for real estate finance. We lead the charge to create a sustainable and vibrant future for all industry participants. We lead strong as one. • We have a team of 130 staff at MBA that has more than 800 years in the real estate finance industry. • MBA puts its members first and we’re constantly evolving to better support them. • Members have full access to our expert staff and are encouraged to contact us at any time.

The Organization: Who We Are • Represent all market segments of the real estate finance industry (single-family, multi-family, commercial). • Diverse membership of nearly 2, 300 companies: originators, servicers, investors, industry partners, state associations, nonprofit organizations, and international affiliates. • 80% of our 720 regular residential members are community lenders (IMB, community bank, credit, union). 3% 3% 6% 7% 8% 50% 23%

Public Policy & Advocacy: Affecting Change Pete Mills SVP of Residential Policy & Member Engagement pmills@mba. org (202) 557 -2878

Residential Policy: Overview • Policy Experts • Key Committees: Loan Production, Loan Administration, Legal Issues & Regulatory Compliance, Secondary & Capital Markets, Financial Management & Accounting • What We Do • Policy development, committee management, conferences, education, advocacy, industry relations, state and local government affairs • Provide clear thought leadership on critical industry debates • Partner with industry leaders and stakeholders

Residential Policy: Regulatory Advocacy and Compliance Support • Advocate in formative stages with Congress and with the Agencies • Develop testimony/comments • Advise legislators/policymakers • Meet with regulators to advocate for changes and fixes • Assist Members with implementation • • Staff guidance Conferences, fly-ins, webinars Compliance Essentials Program Regional Work Shops • Members are critical component

The New Regulatory Ecosystem Servicing Origination LO Comp Servicing Standards CFPB Appraisals ATR/QM HMDA RESPA/TILA Disparate Impact/ Escrow Fair Lending QC Policy FRB HPML MIP Policy SAFE Risk Retention/ Indemnification HUD/FHA Loan Limits Minimum Servicing Fees G Fees Buybacks FHFA/GSEs DISCLAIMER: The policies/rules/regulations shown, as well the corresponding authors/stakeholders, are Author of Policy/Rule/Regulation Stakeholder of Policy/Rule/Regulation FDIC, OCC, SEC QRM Basel LLPAs illustrative and thus may not be an exhaustive list. HUD/FHEO Volcker Rule False Claims DOJ Reg AB Margin Rule Securitization/ Secondary Markets Confidential: Not for Distribution

Residential Policy: Recent Accomplishments • Recent Legislative and Regulatory Wins • • Secured QM Safe Harbor in CFPB Rule QRM = QM / No Downpayment Required QM Right to Cure (Points & Fees) GSE Transition Issues • Rep & Warrant improvements • Compensatory Fee improvements • Access to Credit / Affordability • FHA MIP reduction • Fannie/Freddie 97 LTV products • FHA Administrative Fee defeated

Residential Policy: Priorities • • • Dodd-Frank fixes and improvements RESPA/TILA integration HMDA, Fair Lending and Disparate Impact QM fixes CFPB complaint database and Rate Checker CFPB Enforcement Concerns GSEs: R/W relief, comp fees, risk share, single security FHA reform: stability and affordability, servicing reforms, FHA QC Initiative Servicing transfers and Nonbank servicer standards Return of private capital, Reg AB, QRM SAFE Act fixes and improvements State Issues: o o Uniform State Test (UST) Eminent Domain Super lien Issues Uniform Servicing Standards

Advocacy: Overview • Advocacy: The Team • Led by Bill Killmer, SVP, Legislative and Political Affairs • 5 lobbyists and 2 political affairs staff • Advocacy: What We Do • Trusted sources on industry issues on Capitol Hill • Relationships with members of congress, their staffs and committee staff • Testimony at Congressional hearings, QFRs and other hearing work • Lead coalitions on critical issues • Letters to/from Congress on legislation and regulation • Grassroots advocacy: Mortgage Action Alliance

Policy and Advocacy: Get Engaged • Lobbying access is a necessary but not sufficient ingredient for success. • Advocacy and engagement from practitioners is the linchpin of successful public policy advocacy. • MBA members drive policy development • MBA members help deliver the message directly to policy makers • Real world experience trumps theory • Members are a critical component. • National Advocacy Conference (NAC): April 2016

Research: Strategic Analyses to Keep You on Top of the Market Marina B. Walsh Vice President, Industry Analysis mwalsh@mba. org (202) 557 -2817 Joel Kan Associate Vice President, Economic Forecasting jkan@mba. org (202) 557 -2951

MBA Research Overview • How MBA makes use of the data to support the industry • Benefits of participating in MBA surveys and studies • Market forecasts and commentary • Applications, originations, credit availability, mortgage performance (delinquencies and foreclosures) • Chart of the Week, white papers on household formation and housing demand • Business Focus: § § § Peer Group Roundtables Servicing Forums Human Resources Symposium Technology Standards and CIO Meetings RMQA working group Business workshops (M&A, retained servicing, etc)

Research Benefits for Members • State Mortgage Activity Report (SMAR) • Chart of the Week • Monthly Profile of State and National Mortgage Activity (MPMA) • Benchmarking and Other Select Presentations for Members • Member Discounts ranging from $1, 000$8, 000 for participating in our most detailed performance benchmarking studies • National Delinquency Survey Summary Results • Economic and Housing/Mortgage Outlook • HMDA Top 50 Rankings • Select White Papers • Mortgage Credit Availability Index (MCAI) • A variety of Commercial/Multifamily Research offerings are also available to members. Please visit us at Commercial. Multifamily Offerings. • Quarterly Mortgage Bankers Performance Report • Your Firm Analysis: Exclusively for MBA Members who submit quarterly MBFRF data, metrics of your company data are displayed next to the aggregated data. This service is free for MBA members who subscribe to our QMBP Report.

MBA Research: Single-Family Data / Surveys National Delinquency Survey www. mba. org/nds MBA Mortgage Finance and Economic Forecast www. mba. org/forecasts State Mortgage Activity Mortgage Credit Availability Index Report (MCAI) www. mba. org/SMAR www. mba. org/Mortgage. Credit Custom Origination Reports www. mba. org/Originations Weekly Applications Survey Builder Applications Survey Executive Data. Book www. mba. org/Weekly. Apps www. mba. org/builder www. mba. org/Originations

MBA Research: Benchmarking Mortgage Bankers Performance Report Servicing Operations Study and Forum* www. mba. org/Performance. Report www. mba. org/SOSF www. mbastratmor. com Residential Compensation Survey Program MBA encourages mortgage lenders and servicers to participate in the Residential Compensation Survey Program, developed and administered by Mc. Lagan, an AON Hewitt Company. For more information: www. mba. org/compensation NOTE: *The SOSF and PGR programs are subject to certain participation requirements. Contact Marina Walsh (mwalsh@mba. org) to learn more.

Get Involved Tamara King Associate Vice President of Loan Production & Member Engagement tking@mba. org (202) 557 -2758 Annie Gawkowski Director of Political Affairs agawkowski@mba. org (202)-557 -2816

Your Membership: Engagement • Member Resources (web page with relevant engagement links) • Committees • Policy • Research • Networking Groups • Warehouse Lenders • Independent Mortgage Banks • Community Banks & Credit Unions • MBA Connect • Online community for committees and network groups

Your Membership: Engagement • Mortgage Action Alliance (MAA) Voluntary, non-partisan and free nationwide grassroots lobbying network of real estate finance industry professionals. Dedicated to strengthening the industry's voice and lobbying power in Washington, DC and state capitals across America. NEW: MBA Action Center • MORPAC • MBA’s political action committee

Education & Training Resources David Upbin Director, Strategy & Education Operations dupbin@mba. org (202) 557 -2931

MBA Education Delivery Overview • Blended learning platforms: • Webinar – Quick hit, 90 -minute events • Classroom – Live, instructor led events around the country § School of Mortgage Banking I-III and Advanced Servicing Workshop • Instructor guided online – instructor led and delivered in a virtual format § School of Loan Origination, School of Mortgage Servicing, Commercial Real Estate Basics, Mortgage Banking Bound • Compliance Essentials Resource Guides • Self-study on-demand – web-based library of over 50 self-paced courses • Customization

MBA Education Programs – Upcoming Events • Compliance Essentials Webinars (both free to Members): • Know Before You Owe: Where Are We Now? – Part II: December 15 th • Setting the Stage for HMDA Implementation: December 17 th • Additional Webinars: • Housing Demand – The Next Decade: December 14 th • Close More Loans… Faster: December 15 th • Measuring Customer Satisfaction: January 12 th • Instructor Guided Online Courses: • School of Loan Origination: January 11 th – February 4 th • School of Mortgage Servicing: February 22 nd – March 3 rd • Classroom Events: • School of Mortgage Banking I – Washington DC: February 9 th – 12 th • Advanced Servicing Workshop – Dallas, TX: April 20 th – 21 st

MBA Education – Two New Programs Mortgage Banking Bound • MBA Education’s program aimed at helping members attract, recruit, and train the next generation of mortgage professionals • Online course introducing college students and new hires to residential lending • Job Board on MBA. org with special prices for MBA members and entry-level positions • Virtual Career Fair for MBA members and college students in early Februrary • Email Lisa Volb at Lvolb@mba. org for more information Education Advantage • Program launching in February 2016 that puts entire Residential self-study library into the hands of MBA members for a low, flat price • Yearly subscription that includes unlimited access to library and basic reporting • Three price tiers based on number of employees needing to be trained in given year • Email Amber Lawrence at Alawrence@mba. org for more information

Conferences: Network, Learn, Lead Dawn Williams Associate Vice President of Program Development dwilliams@mba. org (202) 557 -2877

Conferences: Opportunities to Engage • Networking • Exhibit Hall booths and events in THE HUB • Sponsorship • Affiliate space/meeting rooms can be rented via MBA Meetings team • General and breakout sessions provide unparalleled learning opportunities with leaders • Speaking opportunities

Conferences: Events to Meet Your Needs • MBA hosts about 18 conferences and events annually • 5 larger events feature THE HUB, a member-centric exhibit hall featuring booths, events and sessions • Annual Convention • CREF/Multifamily Housing Convention • National Mortgage Servicing Conference • National Secondary Market Conference • National Technology in Mortgage Banking Conference • Other conferences and summits have a particular focus: Legal Issues, Independent Mortgage Bankers, Risk Management, Strategic Markets & Diversity and more • Conferences Website

Your MBA Meetings Team MBA has a professional meetings team under the direction of the COO dedicated to meeting member needs. • Exhibit and sponsorship planning starts 12 months prior to the conference: Kim Newell knewell@mba. org • Speaking opportunities are announced 7 months prior: Dawn Williams dwilliams@mba. org • Other meeting and affiliate space questions: Jill Ferguson jferguson@mba. org

MBA Health Link: A private exchange offering healthcare and other employee benefits directly to your company. Kevin Hignett Program Manager, Health & Welfare Consulting Arthur J. Gallagher & Co. kevin_hignett@ajg. com (216) 377 -2502

MBA Health Link Arthur J. Gallagher & Co. • Founded in 1927; Traded on NYSE: AJG • 15, 000+ employees • One of the world’s largest insurance brokerage & consulting firms • Recognized by the Ethisphere Institute as one of the Worlds Most Ethical Companies – 2012, 2013, 2014, 2015 Specialization in the Real Estate Finance Industry • Mortgage Surety Bonds, Fidelity Bonds, E&O • Employee Benefits & Human Resource Solutions

MBA Health Link The Private Exchange Model

MBA Health Link – NEW ENHANCEMENTS Coming soon in 2016 • Private Exchange - expanded technology platform options • More flexibility to meet the needs of the diverse MBA Membership • NEW - MBA Member-controlled Medical Risk Pool • Long term cost management strategy for employee health benefits • Preferred pricing, product enhancements & underwriting concessions • NEW - Executive Benefits • Benefit strategies to Recruit, Retain and Reward top talent • Preferred pricing & product enhancements

Special Benefits for MBA Members Tricia Migliazzo Vice President of Member Engagement tmigliazzo@mba. org (202) 557 -2858 Brad Padratzik Director of Member Engagement bpadratzik@mba. org (202) 557 -2920

Fannie Mae Partnership • Reduced seller/servicer application fees. • Access to Fannie Mae’s Selling Guide Support Team (SGST) for up to one year for MBA seller/servicers who are in the approval process. • Free MBA member-only educational webinars. • Access to the new “Planning Your Fannie Mae Training” program.

Freddie Mac Partnership • Reduced application fees. • Access to additional terms of business for MBA members that qualify. • Free customized training webinars. • Scholarships and discounts for comprehensive instructor led training programs. • Dedicated support.

Business Cooperatives • Founded in 2003 • 200+ Patrons ($133 B combined annual production) • Annual Summit held every Spring • Year-round educational webinars Discounted membership rates — for MBA Members only! Ver. 9. 15 Contact Richard Dybel for CMC’s special membership rates for MBA Members: rdybel@capmkts. org / (904) 404 -3558 / www. capmkts. org

Business Cooperatives • Direct access to a best-in-class lineup of preferred vendors, correspondent lenders, and service providers. • Discounts, incentives, and special offers with preferred partner network equates to reduced expenses and increased revenues for Collaborative lender members. • Membership cost is even lower for MBA members. • Emphasis on networking, education and working with lenders to help them prepare for the changing demographics of the American homebuyer • Winter and summer conferences • Seasoned senior management team – four of the nine board members have held the role of MBA Chairman • For more information contact Rich Swerbinsky at rswerbinsky@mtgcoop. com or 440 -552 -0691 or visit their website at www. mortgagecollaborative. com

Managing Your Corporate Membership Venita Murray Director of Member Services

Your Membership: Administration • My. MBA (online member portal) • Gateway for managing your corporate membership • Roster updates - all staff entitled to member benefits • Mortgage Banking magazine subscriptions • Company profile • Member logo download • Member Directory • membership@mba. org • Membership year: Oct 1 – Sept 30

Your Membership: Staying Connected • All staff on the membership roster receive e-newsletters with industry information that matters to your business. • Membership includes a designated number of complimentary magazine subscriptions (print or desktop), with in-depth coverage and analysis of critical issues and trends.

Questions (800) 793 -6222 (select option 1) membership@mba. org