MEMBER EDUCATION TRAVEL RISK MANAGEMENT PROGRAM GLOBAL TRAVEL

MEMBER EDUCATION TRAVEL RISK MANAGEMENT PROGRAM GLOBAL TRAVEL, HEALTH AND SAFETY ASSISTANCE 1

Today’s Topics What is On Call’s Role? Understanding your Membership Member Services How to Utilize Your Membership 2

On Call’s Role - How We Can Help Medical Evacuation Medical Monitoring Medical Referrals Travel Assistance Security Assistance Medical Assistance Your University/Employer has partnered with On Call to provide you with access to immediate support should you experience any challenges when you are traveling. Political & Natural Disaster Evacuation Security Intelligence Lost Luggage Translation/Interpreters Legal Referrals 3

Understanding Assistance • Understanding Your Membership • Travel Assistance vs Travel Insurance • Travel Assistance vs Health Insurance • Coordination of Benefits 4

Global Response Center 24/7/365 Availability: • 19 Years of experience • Global Presence, Local Solution • Travel problems big & small Your Assistance Team: • Specialist Team of Senior Assistance Coordinators • Chief Medical Officer, Medical Director, Staff Physicians and Nurse Case Management Team • Medical Transportation Manager • Team of Security Analysts and Correspondents 5

Member Services - Medical Assistance Call us if: ü You become hospitalized ü You need to find a hospital, doctor, pharmacy, dentist or eye doctor ü You need emergency medical transportation ü You need to replace a prescription ü You want to speak with a Nurse ü You need a deposit, advance or payment guarantee to help secure medical treatment

Medical Case Management Medically Monitor Determine Adequacy of Care Guarantee of Payment Coordinate Evacuation to Nearest Adequate Medical Facility Recommend Appropriate Onward Travel Arrangements Arrange Admittance to Home Hospital Monitor Transportation to Home Destination Maintain Contact – Patient, Family, Client 7

Key Security Assistance Services Call us if: ü You need safety & security advice about your location ü Your personal safety has been compromised ü You need evacuation to a safe haven due to political unrest or a natural disaster

Key Travel Assistance Services Call us if: ü You need destination information such as cultural information or recommended vaccines ü You lose an important travel document, such as your passport ü Your luggage is lost ü You need legal help ü Your wallet gets stolen and you need cash ü You need a translator or interpreter ü You miss your flight or it gets delayed

Before You Go… Call our Global Response Center for pre-trip health, safety and cultural information such as: – Is the drinking water safe in India? – How should I dress for a mosque tour in Dubai? – Which vaccines should I get before I go to Kenya? – Is it safe to travel to Russia? Visit our blog and get travel tips, resources and advice: www. oncallinternational. com/blog 10

How to Get Assistance Call the phone number located on your membership card (you can call collect!) or email us anytime, from anywhere. ü Carry your membership card on your person ü Add On Call to your mobile phone contacts 11

Summary: Benefits of Membership Pre-Trip Health & Safety Advice • An educated traveler is a safer traveler. Crisis Management • Help with travel problems big or small, anywhere in the world. Reassurance • We’ll stay in contact with you and designated contacts to ensure complete case oversight and consistent communication. Convenience • Contact us 24 hours a day, 365 days a year and we’ll immediately start helping you with problems big or small. Peace of Mind • Our experienced and culturally-knowledgeable medical, security and travel experts have been assisting millions of travelers for nearly 20 years. 12

Thanks for Your Time! Have any additional questions? Ariel Wiley Senior Account Manager Phone: 603. 328. 1303 Email: Ariel. Wiley@oncallinternational www. oncallinternational. com 13