MEETING WILL BEGIN SHORTLY CRMUG WELCOME Microsoft Dynamics

MEETING WILL BEGIN SHORTLY @CRMUG

WELCOME! Microsoft Dynamics CRM User Group (CRMUG®) Denver (Colorado) Chapter Meeting Tweet during Today’s Meeting: @CRMUG, #CRMUGDenver @CRMUG

AGENDA 12: 30 – 1: 00 Registration, Lunch & Networking 1: 00 – 1: 30 Educational Session: 2016 Feature Highlights 1: 30 – 1: 45 Mike Sausa to present a history and overview of Spectra Logic Cassie Kabal and team to give a walking tour and 1: 45 – 2: 15 working product demo of Spectra Libraries in The Fish Bowl “CRM at Spectra” - usage presentation by John 2: 15 – 2: 30 Kranz/Erik Guthrie/Carrie Kuhl on Automated Service Log capture and processing @CRMUG

GET TO KNOW YOUR CRM PEERS Introductions ‒ ‒ ‒ Name Company (describe Company/Industry) Your role in the company What version are you on? What do you hope to accomplish by attending the user group? Tweet the most interesting thing you hear or the person you are most excited to network with using @crmug #CRMUGDenver @CRMUG

CHAPTER BUSINESS & NEWS FOR Q 1 § Local Chapter Announcements: ‒ Next Meeting: 5/18 11: 30 – 1: 30 ‒ Location: Microsoft Office ‒ Topics: Ideas? § It Takes a Village… marketing campaign in targeted regions to grow attendance ‒ Targeting Facebook, Twitter, Linked. In ‒ General demand generation to grow chapters in all CRMUG § Check out our New Home Page on Collaborate – Quick Links! § Update your Profile on Collaborate! § Early Bird Pricing for Summit ends 4/28/16 § Vanity URL www. crmug. com/Denver @CRMUG 5

Join CRMUG 26, 000 of your Dynamics CRM peers are waiting for YOU to join the Community! Your Peers are saying…. Get Started Now Enroll Online … www. crmug. com/join Have Questions? Contact Bryan Erstad, CRMUG Membership Manager 877 -324 -8880 x 1450 bryan@crmug. com Connect, Learn, Share ü ü ü Attend one of the hundreds of live or on-demand skill building webinars Participate in local chapter meetings and engage with other Users Access some of the 200 educational events year round Collaborate: Exclusive online social community for CRM users with over 10, 000 discussions happening now Save on CRMUG explore Summit Registration engage elevate

Join your CRMUG Chapter Community Receive meeting updates from your chapter leaders Access presentation materials from the meeting Network with local CRM users Find your community at www. crmug. com/<city> @CRMUG Example: www. crmug. com/boston

OCTOBER 11 -14, 2016 TAMPA, FLORIDA REGISTRATION NOW OPEN. SAVE UP TO $400 BY REGISTERING BY WWW. CRMUGSUMMIT. COM explore engage elevate 4/28/16.

THANK YOU TO OUR ANNUAL CHAPTER SPONSORS! AND OUR PROMOTIONAL SPONSOR Connect with us if you are interested in becoming a chapter sponsor! Deneen Dardis : deneen. dardis@dynamiccommunities. com @CRMUG 9

EDUCATIONAL SESSION Seth T. Bacon Partner Member February 17, 2016 @CRMUG

2016 FEATURE HIGHLIGHTS @CRMUG

AGENDA • • • CRM 2016 on-premise Productivity Features Mobile Features Service Features Field. One (Online only) @CRMUG

HISTORY OF CRM RELEASES On Premise CRM 2011 CRM 2013 CRM 2016 CRM 2015 Online CRM 2015 Update 1 @CRMUG

CRM 2016 ON-PREMISE • • Rollup and Calculated Fields New behavior and format of the Date and Time field Get around and find the info you need, fast! Add a logo or change the color scheme using themes Export to Excel completely redesigned Secure your mobile data with Dynamics CRM for Good Track Exchange email activities automatically with folder tracking @CRMUG

PRODUCTIVITY FEATURES • Track email from anywhere with the new CRM App for Outlook • Excel Templates • Word Templates • Creating or updating CRM records from incoming activities @CRMUG

DEMO @CRMUG

MOBILE FEATURES • • Preview Mobile Forms within the web browser New Mobile UI Controls Email a link to a page from CRM for phones and tablets Export data to Excel and Word from CRM for phones and tablets @CRMUG

DEMO @CRMUG

SERVICE FEATURES • Interactive Service Hub • Reduce call handling time with rich knowledge articles • Speed up customer service with default entitlements @CRMUG

DEMO @CRMUG

FIELDONE • • Scheduling and dispatch Automated routing Inventory management Customer communications @CRMUG

SOURCES • Microsoft Dynamics What’s New • What's new for administrators and customizers in Microsoft Dynamics CRM 2016 and CRM Online • Dynamics CRM Theme Generator • What's New in Microsoft Dynamics CRM 2016 • New Mobile Friendly Dynamics CRM Controls • The New Features of Dynamics CRM 2016 & How to Use Them! @CRMUG

Q&A @CRMUG

MEMBER SHOWCASE Spectra 2/17/2016 @CRMUG

36 Years of Success – since ‘ 79 Privately Held Boulder, Colorado USA HQ Bracknell, UK Melbourne, Australia Over 450 employees in 11 countries Managing Exabytes of content globally @CRMUG

PROVEN BY THE LARGEST DATA USERS IN THE WORLD @CRMUG

WE DESIGN, BUILD AND DELIVER RELIABLE, EFFICIENT AND COST EFFECTIVE ARCHIVAL STORAGE SOLUTIONS § Digital Tape Libraries ‒ Low cost archive ‒ LTO and TS 1140/50 § Bulk NAS Disk Storage ‒ HDD SAS / SMR ‒ CIFS / NFS § Black. Pearl ‒ Object Store Archive ‒ Private Cloud ‒ Hybrid Tape & Disk Storage @CRMUG

SPECTRA ARCHIVAL STORAGE TECHNOLOGIES – GENETIC DIVERSITY Technology Flash SSD* Archive SMR SATA HDD Transactional SAS HDD IBM LTO 7 Digital Tape IBM TS 1150 Digital Tape Capacity 400 GB 8 TB (Raw) 6 TB (Native) 10 TB (Native) Transfer rate 550 MB/sec 160 MB/sec 320 MB/Sec 366 MB/Sec Bit error rate** 1 x 10 -17 1 x 10 -14 1 x 10 -15 1 x 10 -19 1 x 10 -20 * Stats vary for SSD based on model **Bit error rate – unrecoverable data error @CRMUG

SPECTRA LOGIC PRODUCT OVERVIEW Cassie Kabal Product Manager @CRMUG

Exponential Data Growth Digital Imaging Genomic Data Social Media • Simulations / Modeling • Scientific Research Internet / Web Farms @CRMUG • By 2020, the world will generate 40 zettabytes of data annually! Gartner estimates that storage accounts for 32% of data center TCO Studies find 90% of data becomes cold within a couple of months 3 0

Disk Storage · 1 Bit = Binary Digit · 8 Bits = 1 Byte · 1000 Bytes = 1 Kilobyte · 1000 Kilobytes = 1 Megabyte · 1000 Megabytes = 1 Gigabyte · 1000 Gigabytes = 1 Terabyte · 1000 Terabytes = 1 Petabyte · 1000 Petabytes = 1 Exabyte · 1000 Exabytes = 1 Zettabyte · 1000 Zettabytes = 1 Yottabyte · 1000 Yottabytes = 1 Brontobyte · 1000 Brontobytes = 1 Geopbyte @CRMUG So the estimated Data Growth by 2020 is 40, 000, 000 TB

SPECTRA ARCHIVAL STORAGE TECHNOLOGIES Technology Flash SSD* Archive SMR SATA HDD Transactional SAS HDD IBM LTO 7 Digital Tape IBM TS 1150 Digital Tape Capacity 400 GB 8 TB (Raw) 6 TB (Native) 10 TB (Native) Transfer rate 550 MB/sec 160 MB/sec 320 MB/Sec 366 MB/Sec Bit error rate** 1 x 10 -17 1 x 10 -14 1 x 10 -15 1 x 10 -19 1 x 10 -20 * Stats vary for SSD based on model **Bit error rate – unrecoverable data error @CRMUG

LTO CONSORTIUM PUBLISHED ROADMAP @CRMUG

ESG Lab Review: LTO for the Next-generation Data Center Published: November 11, 2015 Author(s): Vinny Choinski, Brian Garrett http: //www. esg-global. com/lab-reports/esg-lab-review-lto-for-the-next-generation-data-center/ @CRMUG

INDEPENDENT SOFTWARE VENDOR PARTNERS @CRMUG

FROM 50 TO OVER 50, 000 TAPES WITH THE SAME USER INTERFACE Store everything, as long as you need, at low cost. • • 1 to 960 drives (IBM TS 11 x 0 or LTO) 10 slots to 50, 020 LTO slots Capacity on Demand: Buy only what you need Transcale investment protection “The last tape library you will ever buy!” @CRMUG

CUSTOMER REPLACEABLE PARTS INCREASE AVAILABILITY ASSISTED SELF MAINTENANCE (ASM) Availability: 15 minutes or less to replace DRIVE ROBOTICS CONTROL MODULE POWER SUPPLY LIBRARY CONTROL MODULE Competitors’ customer replaceable parts keep you waiting for service. @CRMUG ROBOTICS Spectra customer replaceable parts keep you running.

ASL AUTOMATION Automated Support Logs are an archive of diagnostic, configuration & performance logs from a tape library. They can be sent on demand or scheduled. @CRMUG

GOALS @CRMUG • Assist troubleshooting • Predict potential failures • Analytics for use, failure and configuration

DELIVERY MECHANISMS @CRMUG • Email from library • Upload to Portal / CRM • Upload to intranet

MAIL PROCESSING @CRMUG

WCF PROXY WEBSERVICES • Expose a simplified interface • Encapsulate constant parameters • Simplify security @CRMUG

CRM CHANGES § ASL Entity ‒ URL to intranet, Date, Name ‒ 1: N relationship to Product ‒ Grid view on Product Form § Plugin to process attachment ‒ Fires on Create or Update Annotation ‒ Recognizes ASL by filename ‒ Moves ASL and other attachments to cheaper storage @CRMUG

CRM AUTOMATION BENEFITS @CRMUG • Device can open a ticket on itself • Product displays all ASLs received • Customers can upload to portal for processing • Plugin Manages all large uploads • Foundation supports Service Keys

Q&A @CRMUG

REMINDER - NEXT MEETING! § Date: May 18 th § Time: 11: 30 – 1: 30 § Place: Microsoft (Denver) § Topics: TBD @CRMUG

FEEDBACK…. WE WANT YOURS! Don’t forget the survey! ü You will receive a survey via email after the meeting üPlease provide feedback. Your opinion is valued! üBe sure to include topics you would like to see covered in future meetings @CRMUG

THANK YOU FOR PARTICIPATING! @CRMUG