Measuring Business Success Year 10 GCSE Business Studies

Learning Objectives £ To identify at least FIVE ways of measuring business success. ££ To analyse the usefulness of such methods. £££ To evaluate the methods of measuring business success.

Starter Activity: Is the Business Successful?

Measuring Success • • • Number of sales Amount of profit made Number of stores Number of employees Reputation with stakeholders Market share

Think, pair, share… 1. 2. 3. 4. 5. 6. How would you measure the performance of the following… Shirt manufacturer Double glazing retailer Customer service call centre School Coach company Police force

Shirt manufacturer Example: A machinists output per day Performance indicator: Increased profits and market share

Double glazing retailer Example: Sales targets achieved each week Performance indicator: Increased profits and market share

Customer service call centre Example: The number of customers dealt with per hour Performance indicator: Customer satisfaction ratings

School Example: Student retention and achievement, the number of students staying on and passing their exams Performance indicator: Examination league tables

Coach company Example: percentage of coaches running to timetable, number of passengers carried Performance indicator: Customer satisfaction, poor performing companies may lose their franchise

Police force Example: The number of arrests Performance indicator: Forces are judged on crime clear-up rate (successful prosecutions)

Learning Objectives £ To identify at least FIVE ways of measuring business success. ££ To analyse the usefulness of such methods. £££ To evaluate the methods of measuring business success.

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