Measuring administrative burdens the Dutch case Milan Jansen

Measuring administrative burdens the Dutch case Milan Jansen 13 June 2008

Dutch programme on AB Citizens l Administrative burdens for citizens (since 2003): – – – Reduction of the burdens relating to top ten annoyances of citizens (problems with appeals, no once of date, difficulties with getting a ID-document, etc. ) Target of 25% less between 2003 -2007 Quality of governmental services rated at least a 7

Definition of AB l Definition of administrative burdens: AB Citizen comprises the costs incurred by citizens in complying with information obligations ensuing from government regulations. It includes both compliance with information obligations and the exercise of rights. l Examples: Information obligations Rights No AB ID-card Social benefit Criminal Law / fine Tax form Voting Fee Building permit Personal budget Compliance costs

Measuring AB citizens (1) l Standard Cost Model for Citizens (SCMC) measures in: – – – l l Time in hours (T) Out-of-pocket costs (e. g. notary, travel costs, stamps in Euros (C) Quantity (Q) – number of people affected by the AB AB Citizens = Tx. Q and Cx. Q People find time more burdensome than costs (in Euros)

Measuring AB citizens (2) Legislation Information obligations l The total of AB citizens is: Activities

Measuring administrative burdens (3) Legislation Obligation Art. Administrative burden Activity Target group Own time External cost Time (T) Tariff Q Legislation Administrative burden Quantity T x Q of l Example International origin Cx. Q A B C a SCMC (excel spreadsheet) Cost (C)

Measuring administrative burdens (4) Application for PGB Hours Medical indication 1 30/60 € Application PGB: Agreement with “insurance company” 26/60 0, 39 Option 1 – Agreement with 1 social workers 16/60 0, 39 Option 2 – Agreement with several social workers 30/60 0, 39 Option 1 - Administration PGB 1 social worker 7 0, 39 Option 2 - Administration PGB several social workers 81 0, 78 Total option 1 9 12/60 Total option 2 83 26/60

Performing a baseline measurement l l l Manual on baseline measurement and definitions Independent research organizations Interviews with citizens and experts Panels Standard activities Interest groups: – – For each baseline measurement General Commission AB Citizens

Types measurements l l Baseline measurements Ex ante and ex post – – Reduction proposals Change of legislation

Experiences l Definition of AB – – l Not always recognizable for citizens Quality of service, waiting times, fees, etc. Experiences with the SCMC: – – – Insight in high impact services Reduction possibilities Profiles

Example of a profile S OP H I E

Contact Programme on reducing administrative burdens for citizens Peter Rem peter. rem@minbzk. nl Tel: + 31 70 426 74 87 Milan Jansen milan. jansen@minbzk. nl Tel: + 31 70 426 81 71