Measurement Analysis Knowledge Management 1 WHY 2 WHAT

Measurement / Analysis / Knowledge Management 1 WHY ? 2 WHAT ? 3 HOW ?

Measurement / Analysis / Knowledge Management 1 WHY ?

Measurement / Analysis / Knowledge Management Square wheels

Measurement / Analysis / Knowledge Management องคกร ORGANIZATION

Measurement / Analysis / Knowledge Management ORGANS / ORGANIZATION

Value Chain : Michael E. Porter Measurement / Analysis / Knowledge Management Firm Infrastructure ( Fin. Plan(. . Human Resource Management SUPPORT ACTIVITIES Technology Development Procurement MARGIN Inbound Logistics Operations )Manufacturing( Outbound Logistics Marketing and Sales PRIMARY ACTIVITIES After Sale Service

Fusion Management Measurement / Analysis / Knowledge Management Quality 0 f Management 7 S MBNQA TQM Management Frameworks หลกธรรมตาง ๆ 5 S BM BSC KM SS TPM ISO HA HACCP HPH Management & Improvement Tools Quality Systems & Standards Management 0 f Quality

TQM : Tools & Techniques Measurement / Analysis / Knowledge Management Thailand Quality Award (TQM & TQA) Management Frameworks Strategic Planning KPI & Balanced Scorecard Benchmarking Management & Improvement Tools Supply Chain Management Business Process Improvement (BPI( Cross-functional Management Activity-based Management (ABM( JIT TPM Activity-based Costing (ABC( IE PM/SM 7 Waste OEE Cost of Quality (COQ( Quality Systems & Standards Six Sigma Design of Experiment (DOE( Statistical Quality Control (SQC( ISO 9000 / ISO 16949 / HACCP / GMP / ISO 14000 / SA 8000 Problem Solving Waste Assessment 5 S / Suggestion Scheme / Visual Control

TQM : Framework 1 Measurement / Analysis / Knowledge Management Dr. Kano’s house Customer Satisfaction Techniques Vehicles Concepts Goals / Strategies Motivation Approach Intrinsic Technology General Education/Political Stability

TQM : The Techniques & Tools w SS 5 S Keizen w SPC QCC 7 QC tools w TPM DOE Problem Solving w COQ FMEA w POKA-YOKE Visual Control Measurement / Analysis / Knowledge Management

TQM : Framework 2 Baldrige Model TQM : SIPOC Model Measurement / Analysis / Knowledge Management

TQM & TQA Measurement / Analysis / Knowledge Management . 1 Leadership Customer Satisfaction . 2 Strategic Plan . 5 Human Focus. 6 Process Management. 7 Results Vehicles . 4 Information & KM Concepts . 3 Customer Focus Techniques Goals / Strategies Motivation Approach Intrinsic Technology General Education/Political Stability

Measurement / Analysis / Knowledge Management 2 WHAT ?

Cause - Effect Diagram ). Measurement / Analysis / Knowledge Management 1 category( 1. 2 a (area to address( ) 1. 1 item( 1. 1 a 1. 2 a 1 (subpart( ) 1. 2 item( 1. 2 a 2 1. 2 a 1 - 1(element( 1. 1 b 1. 2 a 1 -2(element( 1. 1 c 1. 2 c ปญหา

Path to Performance Excellence No system 1 2 Reacting to Problems Systematic Approach Measurement / Analysis / Knowledge Management Alignment Integration Role Model 3 Role Model Strategic Leadership 6 5 Alignment 4 Systematic Approach 3 Reacting to Problems 2 4 7 Organizational Learning No system 5 1 Integration 6 Execution Excellence

หลกคด : 11 Core Values Measurement / Analysis / Knowledge Management 11 8 6 Systems Perspective Managing For Innovation Agility คลองตว มองเชงระบบ เนนนวตกรรม 1 5 Visionary Leadership Focus on Future นำอยางม วสยทศน เนนอนาคต 2 Social Responsibility รบผดชอบ สงคม 4 Customer Driven Excellence มงเนนลกคา 10 Focus on Results & Creating Value เนนผลลพธ สรางคณคา 7 Org. & Personal Learning องคกรเรยนร 3 Valuing Employees & Partners ใหความสำคญ พนกงาน เครอขาย 9 Management By Fact ตดสนดวย ขอเทจจรง Strategic Leadership Execution Excellence Organizational Learning Lead the organization Manage the organization Improve the organization

Measurement / Analysis / Knowledge Management 3 HOW ?

การประเมน หมวด 1 -6 ADLI Measurement / Analysis / Knowledge Management Integration I PDCA Alignment Learning L Result Check/Share/Act Deployment D Do Approach A Plan

การประเมน หมวด 7 Le. TCLi Measurement / Analysis / Knowledge Management Level Le Linkage Li Goal KRA KPI Trend T Key Measure Compare C Benchmark Trend

TQM / TQA / PMQA Management the Organization Measurement / Analysis / Knowledge Management Principle Process Approach Process Practice Deployment Practice Performance Measuring Performance Learning Evaluation Learning Innovation Improvement

Path to Competitiveness Measurement / Analysis / Knowledge Management 1 1 2 3 4 Competitiveness แขงแรง ยงยน แขงขนได Improvement Best Practices / Management Tools เครองมอปรบปรงแกไข Gap analysis Benchmarking/Goal Setting การเปรยบเทยบ การตงเปาหมาย Assessment Self Assessment การประเมนองคกรดวยตนเอง Index Productivity Index / Cockpit มาตรวด ตวชวด

Path to Competitiveness Measurement / Analysis / Knowledge Management 1 1 2 3 4 Competitiveness แขงแรง ยงยน แขงขนได มรรค Best Practices / Management Tools เครองมอปรบปรงแกไข นโรธ Benchmarking/Goal Setting การเปรยบเทยบ การตงเปาหมาย สมหทย Self Assessment การประเมนองคกรดวยตนเอง ทกข Productivity Index / Cockpit มาตรวด ตวชวด

Measurement / Analysis / Knowledge Management “ It’s about management and change first ; measurement and technology are second ”

Measurement / Analysis / Knowledge Management Q&A

Measurement / Analysis / Knowledge Management Center of Excellence ฝายวจย สถาบนเพมผลผลตแหงชาต WWW. FTPI. OR. TH Tel. 0 -2619 -5500 Fax. 0 -2619 -8090 SUPACHAI@FTPI. OR. TH