MCC 1213 INTERCULTURAL COMMUNICATION LECTURE 9 Intercultural Training

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MCC 1213 INTERCULTURAL COMMUNICATION LECTURE 9 Intercultural Training Lecturer : ALL RIGHTS RESERVED No

MCC 1213 INTERCULTURAL COMMUNICATION LECTURE 9 Intercultural Training Lecturer : ALL RIGHTS RESERVED No part of this document may be reproduced without written approval from Limkokwing University of Creative Technology, Cyberjaya

LEARNING OUTCOME • • Understand the importance of intercultural training Understand the effects and

LEARNING OUTCOME • • Understand the importance of intercultural training Understand the effects and goals of intercultural training Know the models and techniques of intercultural training Know how to evaluate intercultural training ALL RIGHTS RESERVED No part of this document may be reproduced without written approval from Limkokwing University of Creative Technology, Cyberjaya

WHY INTERCULTURAL TRAINING? • Our ability to communicate with people from other cultures is

WHY INTERCULTURAL TRAINING? • Our ability to communicate with people from other cultures is the primary skill that allows us to function in an expanding global economy. • Intercultural interaction with differing cultural rules has increased rapidly in the past few decades • Cultural diversity poses problems of national reidentification ALL RIGHTS RESERVED No part of this document may be reproduced without written approval from Limkokwing University of Creative Technology, Cyberjaya

EFFECTS OF INTERCULTURAL TRAINING Effective intercultural enhances: 1. Enjoyment in interacting with people of

EFFECTS OF INTERCULTURAL TRAINING Effective intercultural enhances: 1. Enjoyment in interacting with people of different cultures 2. Expectations that we can establish good relationships with people of different cultures 3. The pleasure of living in an unfamiliar cultural environment ALL RIGHTS RESERVED No part of this document may be reproduced without written approval from Limkokwing University of Creative Technology, Cyberjaya

4. Develop better interpersonal relationship in a workgroups with different culture 5. Better adjust

4. Develop better interpersonal relationship in a workgroups with different culture 5. Better adjust to the different kind of stress caused by cultural differences 6. Achieve better job performance 7. Feel more at ease while interacting 8. Achieve the goals we set for ourselves in intercultural communication ALL RIGHTS RESERVED No part of this document may be reproduced without written approval from Limkokwing University of Creative Technology, Cyberjaya

GOALS OF INTERCULTURAL TRAINING 1) To provide information on other cultures 2) To provide

GOALS OF INTERCULTURAL TRAINING 1) To provide information on other cultures 2) To provide professional skills for individuals to work in a specific culture 3) To develop the ability to tolerate differences of cultural attitudes, beliefs and values 4) To help trainees acquire language skills ALL RIGHTS RESERVED No part of this document may be reproduced without written approval from Limkokwing University of Creative Technology, Cyberjaya

5) To develop the ability to appropriately respond behaviorally in a new cultural environment

5) To develop the ability to appropriately respond behaviorally in a new cultural environment 6) To help trainees deal with culture shock 7) To develop the capacity for cultural self-awareness 8) To endure trainees to experience a new culture in a positive way (Warren & Adler, 1977) ALL RIGHTS RESERVED No part of this document may be reproduced without written approval from Limkokwing University of Creative Technology, Cyberjaya

The Classroom Model “intellectual” or the “university” model and usually applies the curricular offerings

The Classroom Model “intellectual” or the “university” model and usually applies the curricular offerings of educational system The Simulation Model Focus on the affective and experimental processes by involving them in an environment that closely resembles a specific culture. ALL RIGHTS RESERVED No part of this document may be reproduced without written approval from Limkokwing University of Creative Technology, Cyberjaya

The Self-Awareness Model Understanding ourselves as cultural beings is the better adjustment to a

The Self-Awareness Model Understanding ourselves as cultural beings is the better adjustment to a new culture (T- Group Sensitivity Training) The Cultural Awareness Model Understand our own and the other’s cultural, norms, customs, and social system. ALL RIGHTS RESERVED No part of this document may be reproduced without written approval from Limkokwing University of Creative Technology, Cyberjaya

The Behavioral Model Teaches participants specific behavioral skills of a specific culture The Interaction

The Behavioral Model Teaches participants specific behavioral skills of a specific culture The Interaction Model Requires directly to interact with members of the host culture ALL RIGHTS RESERVED No part of this document may be reproduced without written approval from Limkokwing University of Creative Technology, Cyberjaya

INTERCULTURAL TRAINING TECHNIQUES • • • Role playing Case studies Critical incidents Cultural assimilators

INTERCULTURAL TRAINING TECHNIQUES • • • Role playing Case studies Critical incidents Cultural assimilators Simulations ALL RIGHTS RESERVED No part of this document may be reproduced without written approval from Limkokwing University of Creative Technology, Cyberjaya

EVALUATION OF INTERCULTURAL TRAINING • • Self-evaluation by the participants External evaluation of the

EVALUATION OF INTERCULTURAL TRAINING • • Self-evaluation by the participants External evaluation of the participants Self-evaluation of the instructional system External evaluation of the training programs (Seidel, 1981) ALL RIGHTS RESERVED No part of this document may be reproduced without written approval from Limkokwing University of Creative Technology, Cyberjaya