Maximising MAPA Developing Programme Delivery Delivering Refreshers Customisation

Maximising MAPA®: Developing Programme Delivery Delivering Refreshers: Customisation to engage your staff Mandy Mc. Dermott Global Professional Instructor Richard Lilley Global Professional Instructor © 2017

Customisation of Refreshers: Formal refreshers annually are an essential part of the MAPA® training process. Providing opportunity for: • Reviewing course concepts, skills and application principles to reinforce understanding • Problem solve and strengthen crisis intervention skills • Receive additional supportive information • Demonstrate capabilities in applying course content and skills to work experiences since last training © 2017 Certified Instructor Conference 2017 2

Values Spoken and Written Activity: • Identify what is problematic with the following statements • Mandy started getting aggressive when we told her to go to bed/leave the area/put her things away • As usual, Richard has been winding staff up for most of the evening/day/session/activity • At tea time Richard threw it on the floor deliberately to provoke a reaction in us • Mandy attacked Richard when he arrived, but she had been out of control for ages before that • We had a disturbed night with Ethel, she was in and out of bed all the time. © 2017 Certified Instructor Conference 2017 3

Crisis Development Model Listen to the description of the incident: • Complete the Crisis Development Model with examples of both Service User and Staff behaviour at each of the levels. • What could the staff have done differently during the scenario? © 2017 Certified Instructor Conference 2017 4

Meet and Greet Activity: Work in pairs for this activity: • Person 1 – You will be asked to introduce yourself and offer to shake your partner’s hand • Person 2 – Your non-verbal response will be to follow the instructions on your card © 2017 Certified Instructor Conference 2017 5

The Man from Strabane: • What attempts does the interviewer make to address volume, cadence and proximity? © 2017 Certified Instructor Conference 2017 6

Directive Approaches Activity: • Decide what the next course of action should be • What was the integrated experience? © 2017 Certified Instructor Conference 2017 7

Limit Setting Activity: • Reframe to a positive statement • Consider the impact upon behaviour • Consider professional, legal and ethical impact © 2017 Certified Instructor Conference 2017 8

Units 7 and 10: Decision Making Matrix and COPING Model • WHO, did WHAT to WHOM, WHEN and is there a HISTORY of this? © 2017 Certified Instructor Conference 2017 9

• Mandy gave one slap to Richard, on his left cheek leaving a red hand print shape. They were at the drinks station at 15. 00 on Thursday 21 st September 2017. This has never happened before. • Complete the Behaviour Template © 2017 Certified Instructor Conference 2017 10

Who? What Behaviour? To Whom? Where? (Body) What harm? Where? (Location) When? (Time/Day/Date) History of this happening? © 2017 Certified Instructor Conference 2017 Mandy One slap Richard Left Cheek Red mark Drinks Station 3 pm - 21/09/2017 None 11

• Do we have enough information to plot this on the Decision Making Matrix? • What else do we need to know? © 2017 Certified Instructor Conference 2017 12

Who else was present? What happened just before? What do we know already? What happened next? What do we need to know? How will this inform the support plan? © 2017 Certified Instructor Conference 2017 13

Certified Instructor Support UK Freephone: 0800 019 4592 Ireland Freephone: 1800 551 578 Email: enquiries@crisisprevention. com Website: www. crisisprevention. com © 2017 Certified Instructor Conference 2017 14

Thank You © 2017 Certified Instructor Conference 2017 15