MAURITIUS STANDARDS BUREAU Overview of MS 165 2019

MAURITIUS STANDARDS BUREAU Overview of MS 165: 2019 - Sustainable Tourism Prepared by: M Y Foondun Mauritius Standards Bureau 2019 -04 -30

m. S 165: 2019 has BEEN AWARDED FULL RECOGNITION BY THE GLOBAL SUSTAINABLE TOURISM COUNCIL (GSTC) ON 26 APRIL 2019.

1. Why the need for greening of our tourism industry? - Tourism contributes to 5% of greenhouse gas emissions - To mitigate the environmental impacts of tourism activities - Increasing demand for green destinations - Long term Sustainability of the tourism sector

2. Adverse effects of Tourism Industry • Environmental Impacts Ø Impacts on global climate Ø Pollution Ø Deforestation Ø Alteration of ecosystems • Socio-Cultural Impacts ØResource – use conflicts Ø Land – use dispute Ø Loss of indigenous identity and values

3. Sustainable Tourism • Allow tourism to develop in a way that is fair and equitable for host communities. • Aims to conserve and protect the people and places we visit, by addressing the impacts on 3 main areas: – Environmental protection – Socio-cultural responsibility – Economic health Sustainability is a journey without a finishing line.

Requirements of MS 165: 2019 8 main themes (Requirements) • (4) Context of the Organisation • (5) Sustainability issues • (6) Leadership • (7)Planning • (8)Support • (9)Operation • (10)Performance Evaluation • (11)Improvement.

4. Context of the Organisation • External & Internal Environment • Needs & expectations of interested parties • Determine the boundaries applicable to the System & type of activities for Sustainable Tourism

5. Sustainable Issues • Social & Economic benefits to the Community • Cultural heritage • Environmental aspects • Conserving Biodiversity , Ecosystems &Landscapes • Building & Infrastructure • Land , water rights & Property

6. Leadership • Top Management Commitment for Sustainable Tourism • Sustainability Policy with set of Objectives • Assigned Roles , Responsibilities and Authorities are communicated

7. Planning • Determine Risks both Internal & External , Crisis Management Issues & Opportunities • Setting & Monitoring Priorities at Planned intervals for the development of a Sustainability Strategy • Compliance to Legal & Other Requirements • Establish Sustainability Objectives at Relevant Functions & Levels of Organisation

8. Support • Resources • Financial , Human , Other resources needed to maintain the Sustainability Strategy • Competence • Awareness • Communication • Documented Information

9. Operation • Establish Procedures , Processes & Controls Needed for the System • Respond to Emergency Situations

10. Performance Evaluation • Monitor & Measure • Evaluate Compliance Against established Criteria • Measure Customer Perception • Internal Audit & Management Review

11. Improvement • Nonconformity & Corrective Action. - Take action to control and correct nonconformity - Deal with the consequences - Eliminate the causes of the nonconformity • Continual Improvement

THANK YOU FOR YOUR ATTENTION For more information contact MSB website Email: myfoondun@msb. intnet. mu MSB website: http//msb. intnet. mu Tel: 433 3648 2019 -04 -30