Matrix Diagram Power Point Training Presentation by Billy

Matrix Diagram Power. Point Training Presentation by Billy Vail Boise State University October 9, 2001

Matrix Diagram What Will Be Covered • • • What Is It? Example Brainstorming Activity Classifications History How It Can Be Used Steps in Creating a Matrix Diagram Slide Real World Example Outgrowths Exercise Summary

What is Matrix Diagram? • Identifies the relationship between pairs of lists • Shows the relationship between issues or ideas • Helps in prioritizing resources and processes • Useful way to organize the data collected

What is Matrix Diagram? Cont. • Help to facilitate the improvement process • Brainstorming tool • Can be shown in two, three, or four dimensions • Simple to use

What is Matrix Diagram? cont. • Used in creating an action plan for firms • One of the three sets of TQM basic tools • One of the seven new tools of management

Matrix Diagram Example

Matrix Diagram Brainstorming Activity • Think of a time where you were overwhelmed with homework, tests, and papers to write (This shouldn’t be hard to do!) • Write down each of these tasks vertically • Write down the different satisfaction levels possible horizontally • Next rank each task from 0 to 3 in order of strength of relationship. 3 being the strongest

Matrix diagram classifications • Each classification is based on the matrix diagram’s patterns • Five separate groups – – the L type matrix the T type matrix the Y type matrix the X type matrix

History of Matrix Diagram • In Japan, matrix diagram was part of the second wave of quality improvement that arrived in 1979 • One of the seven new tools of management • Identified in 1988 book, Management for Quality Improvement by Shigeru Mizuno

History of Matrix Diagram cont. • Introduced to the US from Japan in the early 1980 s • Increasing use in the US • Matrix Diagram is one of the lesser used tools • Society for Quality Control Technique Development

Matrix Diagram: How it can be used! Any kind of company • List key processes vertically • List factors critical to its success horizontally • Impact of each process on each of the critical items is rated in the matrix as zero, 1, 2 or 3 • A zero score means the process has no relation to the critical item • A 3 score means the process is essential to the critical item

Matrix Diagram: How it can be used! cont. • “Total impact” column is the total impact of each process on the critical process • “Gap score” column is for each key process determined by the scatter diagram • “Weighted gap” column is the total impact multiplied by the gap score • The company can rank its improvement processes in order of priority

Steps in Creating a Matrix Diagram 1. 2. 3. Select factors Select type of matrix Select the symbols for relationships 4. Fill in the matrix 5. Analyze and make conclusions

Matrix Diagram: A Real World Example Health Care Providers • Purpose • What can it be used for? • The vertical axis • The horizontal axis • Scores

Outgrowths of Matrix Diagrams • Quality Function Deployment (QFD) • Prioritization Matrix • Service Quality System (SQS) • Top. Down Flowcharter 4. 0©

Matrix Diagram Exercise A restaurant manager wants to improve customer’s dining experience!

Matrix Diagram Exercise cont. • How can you use a matrix diagram for this? • What are the factors? • What are the options? • What type of matrix would you use?

Matrix Diagram Exercise cont. How would you fill in the matrix?

Matrix Diagram Exercise cont.

Matrix Diagram Summary • Identifies the relationship between pairs of list • Helps managers prioritize resources and processes • Tool that is being increasingly used in the US • Five different classifications of matrix diagram’s patterns

Matrix Diagram Summary cont. • Roots are in Japan • Identified by Shigeru Mizuno • Can be used for any company • Steps in creating a matrix diagram • Outgrowths

Bibliography • Ceridewen, Janice. “Using Quality’s Tools: What’s Working Well? ” The Journal for Quality and Participation Mar 1992: 92. • Czubaj, Norman and et al. “Service quality at a social service agency. ” Quality Congress 2000: 587. • Davies, Elwyn C. “Quality in design & the integration of quality systems. ” Management Services Apr 1999: 20 -22. • Dervitsiotis, Kostas N. “The challenge of managing organizational change: Exploring the relationship of reengineering, developing learning organizations and total quality management. ” Total Quality Management Feb 1998: 109 -122. • Duarte, James E. “Policy deployment. ” CMA May 1993: 13.

Bibliography cont. • Foster, Thomas S. Managing Quality, An Integrative Approach. New Jersey: Prentice Hall, 2001. • Heck, Mike. “Top. Down beats most drawing packages in documenting complicated processes. ” Info. World Jul 18, 1994: 97. • Lengnick-Hall, Cynthia A. “The patient as the pivot point for quality in health care de. ” Hospital & Health Services Administration Spring 1995: 25. • Sandras, William A Jr. “Visions happen when you make them actionable with total quality control 2. ” Hospital Materiel Management Quarterly Nov 1996: 32 -40. • Senge, Peter. “It’s the learning: The real lesson of the quality movement. ” The Journal for Quality and Participation Nov/Dec 1999: 34 -40.