MASTER ENGLISH TELEPHONE CALLS FOR ARAB ilovedubaioutlook com
MASTER ENGLISH TELEPHONE CALLS FOR ARAB ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com 1
ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ 2 management 4 arab. com
PHRASES FOR ANSWERING A PHONE CALL ﻋﺒﺎﺭﺍﺕ ﺍﺴﺘﻼﻡ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺍﻟﻬﺎﺘﻔﻴﺔ • This is … (your name), how can I help you? • Hello, this is Suzan. May I help you? • Speaking - This is she / This is he • (your name) Adam speaking • Who’s calling, please? • May I have your name, please? • How may I help you? • What can I do for you? • May I ask what it’s about? • Can I take a message? • I’m sorry you have the wrong number. ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
AVAILABILITY ﺘﻮﺍﺟﺪ ﺍﻟﺸﺨﺺ ﺍﻟﻤﻄﻠﻮﺏ ﺍﻟﺘﺤﺪﺙ ﻤﻌﻪ • I’m afraid he’s not available at the moment. • I’m afraid she’s gone for the day. • I’m sorry, he isn’t in just now. • She’s in a meeting this morning. • He’s on another line at the moment. • He’s away on a business trip. • I‘m afraid she’s on leave. • He’s expected back at two o’clock. • You can reach him on his cell phone. • Let me check with him, • I’m afraid; he doesn’t have time to talk with you now. • I’ll connect you ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
AVAILABILITY ﺘﻮﺍﺟﺪ ﺍﻟﺸﺨﺺ ﺍﻟﻤﻄﻠﻮﺏ ﺍﻟﺘﺤﺪﺙ ﻤﻌﻪ • He wants to know what this is all about. • Could you ask her to call me back as soon as possible? It's pretty urgent. • Of course. Does she have your number? • She has my office number, but let me also give you my cell - it's 00 9715 5 676 6748 • When he gets off the other phone, I’ll pass on your message • ‘When do you think she’ll be able to get back to me? • I think we got cut off, I can’t hear her anymore • Sorry you couldn’t get through to me. My phone was switched off, because the battery had died ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
TRANSFERRING A CALL ﺘﺤﻮﻴﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺍﻟﻬﺎﺘﻔﻴﺔ • Is there someone else you would like to speak to? (get a reply) • I’ll put you through. • I’ll connect you. • I’ll transfer you. • Let me give you her extension number in case we get cut off. ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
ASKING SOMEONE TO WAIT PROFESSIONALLY ﻃﻠﺐ ﺍﻻﻧﺘﻈﺎﺭ ﺒﺸﻜﻞ ﻤﺤﺘﺮﻑ • One moment, please. • Hold on, Please • Hold the line, please. • Hang on a moment, I’ll put you through ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
PROBLEMS & SOLUTIONS (PHRASES) ﻋﺒﺎﺭﺍﺕ ﺘﺴﺘﺨﺪﻡ ﻟﺤﻞ ﺍﻟﻤﺸﻜﻼﺕ ﺍﻟﺘﻲ ﻗﺪ ﺘﺼﺎﺩﻓﻚ • I’m afraid there’s no answer. • I’m sorry, her line is engaged. • Would you like to speak to someone else? • Would you like to call back? • Shall I ask her to call you back? • Is it urgent? • Where can she reach you? • Could you speak a little louder? • Sorry – I didn’t catch what you just said • Could you speak a little more slowly? • Could you repeat that? • is this a bad line? • Sorry, we got cut off. ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
TAKING A MESSAGE ﺍﺴﺘﻼﻡ ﻭﺘﺪﻭﻴﻦ ﺍﻟﻤﻜﺎﻟﻤﺔ • I can take a message if you like. • May I have you name, please? • Who shall I say has called? • Where are you calling from? • May I have your telephone number, please? • May I ask what it’s about? • What is this all about? • Could you spell that for me, please? • I’d like to take a few notes to be sure that I have a record to refer back to. Is that OK with you? • Good! Then let’s get started ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
CLARIFICATION ﺍﻻﺴﺘﻴﻀﺎﺡ • Could you take it more slowly, please? • Could you speak up a bit, please? • Could you repeat that, please? • Could you say that again, please? • Sorry? • I’m afraid I still didn’t get that • Sorry, which day did you say? ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
MAKING A CALL ﻋﺒﺎﺭﺍﺕ ﺇﺟﺮﺍﺀ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺍﻟﻬﺎﺘﻔﻴﺔ • I’m calling from [company name] • I’d like to speak to …. • "May I speak with. . . ? " • Could I speak with. . . ? • I’m calling on behalf of [……] • The reason I am calling is to … (state your reason in simple terms) ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
MAKING A CALL ﻋﺒﺎﺭﺍﺕ ﺇﺟﺮﺍﺀ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺍﻟﻬﺎﺘﻔﻴﺔ • I’m following up on a quotation I sent last week. • Do you have a few minutes right now? • When is a convenient time for us to sit down and discuss how we might help you further? • I’m wondering if Ahmed is available. • Would it be better to leave a message with you or would you suggest that I leave a voice mail? • Could you put me through to extension number ___ please? ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
CALLING BACK ﻋﺒﺎﺭﺍﺕ ﺇﻋﺎﺩﺓ ﺍﻻﺘﺼﺎﻝ • Hi, Ahmed, this is Sultan returning your call • Hi Sultan, thanks for getting back to me ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
ACTIVE LISTENING ﺍﻻﻧﺼﺎﺕ ﺍﻟﻔﻌﺎﻝ • If I’m hearing you right, you conveyed that …? • So you’re saying that …? • If I understand you correctly …? • You believe that …? • You feel that…. ? • So you were frustrated when …? ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
HOW TO SUMMARIZE THE CALL? ﺘﻠﺨﻴﺺ ﻤﻌﻠﻮﻤﺎﺕ ﺍﻟﻤﻜﺎﻟﻤﺔ ﺍﻟﻬﺎﺘﻔﻴﺔ • Shall we summarize what we’ve agreed to? • Let’s just go over what we’ve agreed so far? • Can I just check if I’ve understood you correctly? • Let me sum up what’s been said up to now? • Shall we go through what we’ve said up to now? ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
HOW TO END THE CALL? ﺇﺘﻤﺎﻡ ﺍﻟﻤﻜﺎﻟﻤﺔ ﺍﻟﻬﺎﺘﻔﻴﺔ ﺒﻠﺒﺎﻗﺔ • So I will find out about the exact prices and send them to you by Monday. Right? • And you’ll check the cost. OK? • Well, thank you very much for taking the time to speak to me today. • I look forward to speaking to you again tomorrow. • Have a good weekend. • Nice talking to you. • Okay then. It's been so nice talking with you. . . • Well, it was nice talking with you ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
POLITE PHRASES TO END THE CALL? ﻋﺒﺎﺭﺍﺕ ﻤﺆﺪﺒﺔ ﻹﺘﻤﺎﻡ ﺍﻟﻤﻜﺎﻟﻤﺔ • Alright, well, don't let me keep you. . . • Sounds great! We'll have to talk about this again sometime. . . • I am glad to hear about your work but I have to take another call. • If you need any further assistance, please do call back. • I appreciate the additional information, but I must attend to an urgent matter. Thank you for choosing our company and please call again. ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
POLITE PHRASES TO END THE CALL? ﻋﺒﺎﺭﺍﺕ ﻤﺆﺪﺒﺔ ﻹﺘﻤﺎﻡ ﺍﻟﻤﻜﺎﻟﻤﺔ • Your business is very important to us and I need to enter your order into the system. Is there anything else you need? • If you have any further information you would like to share with me, please send me an email at [email] Or, if need be, Sultan, will be willing to help you. You can reach him at Extension number ----. • Bye • Take care • Have a nice day • Response: You too. Bye. ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
ENDING UNWANTED CALLS ﻋﺒﺎﺭﺍﺕ ﺍﻟﻬﺮﻭﺏ ﻤﻦ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺍﻟﻐﻴﺮ ﻤﺮﻏﻮﺏ ﺒﻬﺎ • Say you are busy: Here’s how: • Sorry, but you’ve caught me in the middle of doing something urgent. • I’m afraid I’m really busy at the moment. • Offer an alternative: Here’s how: • Can you call back after lunch? • Is it OK if I call you back later? ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
ENDING UNWANTED CALLS ﻋﺒﺎﺭﺍﺕ ﺍﻟﻬﺮﻭﺏ ﻤﻦ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺍﻟﻐﻴﺮ ﻤﺮﻏﻮﺏ ﺒﻬﺎ • Signaling you want the call to end • Right, that’s it, I think. • Good. I think that’s everything. • Ask them if they have anything else to talk about. • Is there anything else we need to talk about? • Have you got anything else? • That covers everything we needed to talk about. ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
UNOFFICIAL CONVERSATION ﻤﺤﺎﺩﺛﺔ ﻫﺎﺘﻔﻴﺔ ﺒﻴﻦ ﺍﻷﺼﺪﻗﺎﺀ • Ahmed: Hello? • Sultan: Hi Ahmed, it's Sultan. How's it going? • Ahmed: Pretty good, thanks. How about you? • Sultan: I’m fine. Sure glad it’s Friday. Hey, is Omar there? • Ahmed: Yeah, hold on, I’ll get him. Omar! Sultan’s on the phone. • Omar: Hey Sultan, what’s up? • Sultan: Not much. Are you up for going shopping this weekend? • Omar: What? There’s a lot of background noise – I can barely hear you. • Sultan: Sorry about that – I’m at the Metro station. I was wondering if you wanted to go shopping this weekend. ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ management 4 arab. com
ilovedubai@outlook. com – ﺻﺒﺤﻲ آﻖ ﺑﻴﻖ / ﺍﻻﺳﺘﺸﺎﺭﻱ 58 management 4 arab. com
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