Market Handling Condition Study Observations of Field Condition

Market Handling Condition Study Observations of Field Condition ( Bad Practices ): • Product is being tied very tightly by rope during transportation, It causes product & carton damage • Product is transported on truck end flap, which causes excessive vibration & Violent shock to product • Man is stepping up on product for loading / Unloading and for Putting tarpaulin • Product is being loaded & unloaded without ramp on warehouse, causing falling from height • Product is being loaded & unloaded by single man & dropping from his hip height • Product is being transported by single man on his back, almost keeping horizontal condition • Product is being hit at any place while loading & unloading to truck/ramp/channels/walls/steps etc. . • Product is being pulled by plastic straps for handling & supported by knee or foot causing press marks • No trolleys or stacker is being used for handling & stacking • Product is being kept in warehouse at very humid / hot / Dusty / water leaking condition Required to do to cope up the situation: • Cont. Training & education to be done for better handling & transportation condition at all levels • Bulky Product need to be transported on trolleys only & stacked by two persons • To make SOP for Transportation / Loading & Unloading & 100% follow that at all levels

Guide for Transporting & Handling Products

Training & Education Making of Damage/Acceptance criteria P S M A E L Making of Handling criteria

Training & Education UNLOADING STEP-1 Process : Unloading of Product from Vehicle to Trolley, Photo : Hydraulic Hand Pallet etc. 1) Park the vehicle according to Vehicle height & Ramp Height. 2) Place Products (according to Models) on Trolley and Hydraulic Hand Pallet correctly. 3) As per mentioned on Product, Use manpower for Unloading. ( Refer below Tent. Chart ) Do’s / Don’t : Don't step on the Product Don't throw / drop the on the Product Check Point : 1) Check Vehicle seal before unloading 2) Check Products boxes are stacked properly. 3) Check Top Direction of Required Manpower w. r. t Product during Unloading. Product handling.

Training & Education UNLOADING STEP-2 Process : Transfer Product from Ramp to Warehouse. Photo : 1) Place the Product on Trolley & Hydraulic Hand Pallet properly. 2) Transfer Product from Ramp to Warehouse on Trolley & Hydraulic Hand Pallet properly. 3) In any case product should not be fall down. Do’s / Don’t : The Floor not to be rough. Check Point : No lifting by single person, W/O ramp, no unload Product not to be improper on trolley. 1) The Floor should be smooth from Ramp to Warehouse. 2) Required Manpower should be available during handling. 3) Check Stacking height for easy transfer of Product.

Training & Education UNLOADING STEP-3 Process : Unloading of Product from Trolley / Hydraulic Hand pallet to Warehouse. Photo : 1) Place Product from Trolley to Warehouse properly. . 2) Place the Product according to location & Model wise. 3) Stack the product as per below Tentative Chart. Do’s / Don’t : No over stacking & horizontal keeping Check Point : Don't throw / drop the on the Product Direction of Product during Unloading 1) Check the Product is in right location. 2) Check Product Stacking height as per Product.

Training & Education LOADING STEP-1 Process : Loading of Product from Warehouse to Trolley / Hydraulic Hand pallet. Photo : 1) Place Product on Trolley from Warehouse properly as per Packing List. Do’s / Don’t : Don't load damage box Product. Check Point : Don't transport products like this 1) Check the Product model as per packing list. 2) Check Products boxes are stacked properly on trolley.

Training & Education LOADING STEP-2 Process : Transfer Product from Warehouse to Ramp. Photo : 1) Place the Product on Trolley & Hydraulic Hand Pallet properly. 2) Transfer Product from Warehouse to Ramp on Trolley & Hydraulic Hand Pallet properly. 3) In any case product should not be fall down. Trolley to warehouse product transfer Hydraulic hand pallet. Do’s / Don’t : The Floor not to be rough. Check Point : The Gangway not to be block Ramp height should match with vehicle 1) The Floor should be smooth from Ramp to Warehouse. 2) Required Manpower should be available during handling. 3) Check Stacking height for easy transfer of Product.

Training & Education LOADING STEP-3 Process : Loading of Product from Trolley, Hydraulic Hand Pallet etc. to Vehicle. Photo : 1) Place the Product on Vehicle Properly. 2) Place the Heavy Product below & low weight product at up side. 3) Stack more height in front side (Driver side) & less at backside of Vehicle. or Uniform Height. 2) Fill gap in Vehicle by Thermacol etc. or tie it by rope. Do’s / Don’t : Don't step on the Product Check Point : Required Manpower w. r. t Product handling. 1) Ensure no gap in side & backside 2) Check Vehicle floor, Body Condition & Sharp edges. 3) Check Top Direction of No tying of products like Product during Unloading. this way

Training & Education 1) RAMP Purpose : Easy & Safe Loading / Unloading of Product from / to Vehicle. Types of Ramp : (i) Hydraulic Height Adjustment Ramp Variable height adjustment ramp. It is little Costly. It can be used where dispatch is more. (ii) Manual Height Adjustment Ramp : It is Manually Operated ramp. It is cheap & Also Installation is easy. It is mostly used where Vehicle Height Variation is very low. (iii) Fixed Height Ramp : It is a fixed height level ramp It is used where fix height vehicles are there. 2) TRANSFER MEDIA Purpose : Easy & Safe Loading / Unloading of Product from / to Warehouse. (i) Hydraulic Hand Pallet It is used for following products Washing machine / MWO / Small REF. (ii) Trolley : It is used for following products All Refrigerator, Washing M/c

Training & Education 3) VEHICLE Purpose : Easy & Safe Warehouse Dispatch. (i) Following Points to be Check Before Loading Vehicle base/floor condition check ( Damage, Rough ) Any Sharp edges points. Side columns breakage or not Preferably it should be container type. Parked on correct ramp. (ii) Following Points to be Check Before Unloading Boxes not to be in damaged condition. Boxes are stacked properly. Wrong Stacking of Product ( Heavy Product on Low ) 4) MANPOWER SKILL Purpose : Safe & Defect free Loading / Unloading Process Knowledge to Existing Manpower. New Manpower Training for Skill in Loading / Unloading Method.

Training & Education 5) Warehouse Condition: - No stacking of product more than specified & No keeping horizontal No wet floor for keeping products No loading in open truck & without side cushion No roof leaking allowed while storing products below