Marillac EDSN September Board Presentation 2017 September 2016

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Tony Hollamby – CEO Accord September 2017

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Productivity Commission Report “Disability Care and Support” commissioned by the Labour Government in 2011 Findings: “Current disability support arrangements are inequitable, underfunded, fragmented, and inefficient and give people with a disability little choice. They provide no certainty that people will be able to access appropriate supports when needed” “ Disability Care and Support – Productivity Commission Inquiry Report No. 54, 31 July 2011

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Key points enshrined in legislation: • Choice and Control • Reasonable and Necessary

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today DISRUPTION

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Pre NDIS Post NDIS Block funding Client Funding Centralised De – Centralised Non customer focus Customer Experience Inefficiency Efficiency Minimal Technology Solutions based Technology

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Accord’s journey for NDIS rollout • Culture • Structure • Strategy – Project Carmona • Leader in Disability • Finance and Information Technology • Responsiveness to Environment • Partnering and Capital Optimisation

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Culture; • Mission significant point of difference • “Achieving Together”- 2013 • Model of Service – Positive Behaviour Support – 2014 • Cultural Transformation – focusing on Customer Experience

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Structure; • Business Development Manager – F/T • Positive Behaviour Support Manager –F/T • Marketing/PR coordinator - 24 hrs/week • Systems Analyst – F/T • Total cost of preparation $600 k

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Consultancy • Consumer Assessment • Market Intelligence • Client attributable hours review • Customer Experience Strategy • Back office systems review

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Strategy - Project Carmona Diagram 1. 0 – Accord’s Four Pillars of Preparation for NDIS

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Strategy - Project Carmona Leaders in Disability • Cataloguing • Customer Experience strategy (MESH) • Client Attributable Time Hours Review (Lachnic) • Ongoing workforce Strategy • Always available to work with NDIA/S

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Strategy - Project Carmona Finance and ICT Infrastructure • Carelink+ Super Users Group – invoicing and forms development • Systems review of Financial and Reporting structures • Implementation of 1300 number • Service level agreements

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Strategy - Project Carmona Responsiveness to Environment • Competitor Intelligence Report – (Right Group) • • Consumer Assessment – (Painted Dog) • Stand alone website – www. accorddisability. org. au • Engagement strategy – meetings, social media

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Strategy - Project Carmona Partnering and Capital Optimisation • St John of God Health Care • Deep engagement with NDIS • Housing providers • Entrepreneurial opportunities • Multiple approaches from a range of sectors

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Rollout of NDIS in July 2016 Achievements • Establishment of Specialist Services/ Support Coordination • Growth of revenue in NEMA 26% • Established Customer centric KPI’s • Ongoing organisation re structuring

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Rollout of NDIS in July 2016 • Integration with Marillac Services in Southern region of Melbourne • • • Revenue of $10 million 220 clients 110 staff • Partnering with; • • SDA providers and social housing options Development of ecommerce platform Working to develop a partnership to deep dive sector wide financial and demographic data Continually looking to partner with organisations that offer technological solutions

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Rollout of NDIS in July 2016 • Ongoing back office systems review • Centralisation of rostering function • Commenced Net Promoter Score strategy • Ready for rollout in Eastern region of NDIS • Specialist Disability Accommodation

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Challenges and Barriers • Interaction and expertise with working with the Portal • Accrual of finances so that when DHHS remove large blocks of funding the NDIS funding has been allocated appropriately • Ensure you have AR resources • Get your corporate cost down

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Challenges and Barriers • Create an exquisite Customer Experience • Margin management • Have capacity to grow • Continual review of cost/revenue

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Its Disruption so have some fun and shape your own destiny

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today

Marillac EDSN September Board Presentation 2017 September 2016 SENIOR LEADERSHIP GROUP FORUM The seeds of the future are planted today Thank you – any questions?