Mapping knowledge management to quality improvement processes Quality

Mapping knowledge management to quality improvement processes Quality improvement processes Knowledge Flow Knowledge Management activities and tools Define aims What are we trying to accomplish? Inquiry and Knowledge Synthesis What change can we make? Test, develop, implement solutions Knowledge Exchange and Dissemination Problem definition People & skill Expert Searching directories Capture experiential knowledge Evidence synthesis Organise knowledge Is a change an improvement? Measure impact Assess knowledge use and evaluate outcomes Evidence-based quality indictors Case studies After action reviews Cost-benefit analysis How do we embed the change? Spread Knowledge Exchange and Dissemination Co. P Social marketing Knowledge for action packages Knowledge Management Capabilities – personal & organisational

Examples of Knowledge Management Support for Quality Improvement processes Define aims What are we trying to accomplish? Knowledge Flow Inquiry and Knowledge Synthesis Knowledge Management activities and tools • Question/problem definition • Expert literature searching • Source knowledge from: • research • statistics • policy • economics • practice /performance • experience • Evidence evaluation • Capture tacit knowledge practice, experience, ideas from practitioners and service users • Evidence synthesis • Knowledge / Information Audit What changes can we make ? Test, Develop, Implement improvement solutions Knowledge Exchange and Dissemination • Skills /People directories • Communities/Networks of Practice • Action Learning Sets • Organise knowledge- eg metadata and taxonomy • Knowledge dissemination through: *ICT systems, social media *learning opportunities *organisational development * embedding in policies and processes * patient mediation * social networks and networks of influence. * adapting knowledge to context * assessing barriers and facilitators of knowledge use *packaging knowledge for action. Is a change an improvement? Measure impact Monitor knowledge use and evaluate outcomes • Use evidence base to define measures • Case studies • Narrative and storytelling • After Action, Peer Assist, Lessons Learned reviews • Monitor application of Knowledge through performance /outcome measurement and analysis. • Cost –benefit analysis Knowledge Management Capabilities – personal and organisational