Manufacturing and Service Operations Learning Block 6 Systems

Manufacturing and Service Operations Learning Block 6 Systems and Technology

Course Agenda 1. 2. 3. 4. 5. 6. 7. Manufacturing and Services Operations Overview Strategic Decisions in Manufacturing Planning and Control Operational Improvement Performance Metrics Systems and Technology Maintenance and Quality 2

Learning Block 6 SYTEMS AND TECHNOLOGY

Learning Block Agenda 1. 2. 3. 4. Role of Technology Types of Systems Automation Emerging Technologies

Learning Block 6 Description • Systems and technology play a major role in manufacturing and service operations. • This learning block highlights the key systems and technologies used to support manufacturing and service operations • Key aspects of mechanization and automation are also covered 5

Learning Block 6 Learning Objectives • Recognize the role and importance of systems and technology in manufacturing and service operations • Understand the key aspects of automation in manufacturing operations • Apply the role and importance of emerging technologies in use in modern manufacturing and service operations

Unit 1: Role of Technology • In the past, a large portion of tasks and information flows among functional groups and customers were carried out manually • Technological infrastructures today are complex and comprehensive • The information systems and the technologies used in these systems represent one of the basic elements that unify and coordinate supply chains

Unit 2: Types of Systems

Information Technology • Helps to enable communication, processing, and storage of information • Ex. Use of the Internet; enables electronic commerce to link customers and buyers • Ex. ERP • A system which uses software programs to coordinate and integrate the planning of resources throughout a company Process Technology • Used to improve the process of creating products and services • Ex. CAD software system; used by engineers and designers to create product designs • Ex. 3 D Printing; widely used to create models and prototypes to validate designs

Enterprise Resource Planning (ERP) Provide a real-time view of key business processes within a company In the past, these key areas tended to use independent systems that did not readily share information or promote common data standards An ERP system offers the ability to process information from parts of the organization and different types of transactions within a single, integrated solution tracked in real time

Condition Monitorin g Systems Used to detect the ongoing condition of equipment Designed to warn operators when an operation is deteriorating or has deteriorated Ex. Filling bottles of Coca-Cola; if the machine is overfilling bottles, shutdown occurs automatically

Computer -Aided Design (CAD) A system that uses computers and complex graphics software as a tool in the design of products Can be used to test how different dimensions, tolerances, and materials react to different conditions Has the capability to integrate product design with a manufacturing process at the machine level

Computer. Integrated Manufacturing The integration of product design data and the planning of processes used to make a product Integrates CAD data files with numerically controlled machines Key Purpose: To achieve greater responsiveness and flexibility among different parts of the organization

Unit 3: Automation

Automation in Supply Chain Automation: When a system controls the operation of the equipment and makes decisions about product placement and flow Automating processes in the supply chain is helping companies make the most out of the available resources while providing better customer service To succeed in enforcing and maintaining consistent processes in the supply chain, there are mechanical systems handling equipment that automate processes

Conveyors Used to move and transport products between workstations; safe, efficient, and effective way to move large quantities of materials

Robotics Used to support human effort in manufacturing operations; introduced in manufacturing to replace operations and tasks that were hazardous or unsafe for humans

Industrial Automation Describes the use of intelligent or smart machines in a manufacturing environment to allow specific processes to be performed; ex. lasers performing precision welding

Unit 3: Emerging Technologies

3 D Printing Can print a three-dimensional solid object of almost any shape and size from a digital model or CAD design The benefit of this technology is for creating a prototype of a product as part of the design process Can also be used for small-scale and low-quantity manufacturing Has become particularly common to re-engineer and manufacture replacement parts that are no longer manufactured or no longer available

Responsive A process for designing Web website content that Design adjusts to different devices to facilitate viewing the desired information Provide an optimal viewing experience that includes easy reading and navigation with a minimum of resizing, panning, and scrolling

Use of Cloud Technologies Provides users of computer services with the ability to store and process their data in third-party data centers Third-party Data Centers: computers owned by a third party with flexible arrangements to add capacity as the number of users grow Data does not reside on a single personal computer, it resides on computers that are more broadly accessible to users

Summary

Practice Questions 1. Which type of system enables the communication, processing, and storage of information? a. Machining system b. Process flow system c. Information technology systems d. Paper-based system 2. Which type of systems are used to improve the process of creating products? a. Process technology systems b. Relational database systems c. Word processing systems d. Presentation systems

Practice Questions 3. Which choice best defines the purpose of equipment condition monitoring systems a. Monitor setups efficiency b. Detect equipment and operator productivity c. Monitor conditions and warn operators when an operation is deteriorating or has deteriorated d. Monitor return on investment 4. Computer-integrated manufacturing is used to: a. Run manufacturing business systems b. Integrate product design data and plant maintenance improvements c. Integrate product design data and planning processes to manufacture products d. Monitor equipment setups and changeovers

Practice Questions 5. Computer-aided design (CAD): a. Plans machine preventive maintenance programs. b. Integrates machine run-time efficiency c. Decreases the speed and flexibility of the design process d. Is a system that uses computers and complex graphics software as a design tool 6. Enterprise Resource Planning (ERP) systems benefit users by providing: a. The control system for equipment to make decisions b. A real-time view of key business processes with a company c. The systems for placing purchase orders d. A tracking system for customer service representatives

Practice Questions 7. In a manufacturing operation, conveyors are used to: a. Move and transport products between workstations b. Manufacture products c. Offload heavy containers d. Move only small quantities of items 8. Identify one form of manufacturing automation that has helped to increase the speed of an operation, improve the accuracy of an operation, and is particularly useful in carrying out difficult tasks. a. Robotics b. 3 D printing c. CAD d. ERP

Practice Questions 9. Using a digital model or CAD data, 3 D printers are used to create: a. Multi-dimensional product designs b. Two-dimensional products in limited sizes c. Two-dimensional paper objects d. Three-dimensional solid objects of almost any shape and size 10. Cloud computing provides computer services users with: a. Collaboration across many individuals in a company b. Access to a server to retrieve and update their data without purchasing licenses for different applications c. Storage and processing of data in third-party data centers d. The ability to store and process their data in a third-party data center