Managing IR Behind the Scenes at Fresno State

Managing IR Behind the Scenes at Fresno State, OR Managing the “Game of Change” DR. ANGEL A. SANCHEZ ASSOCIATE VICE PRESIDENT, OFFICE OF INSTITUTIONAL EFFECTIVENESS | CALIFORNIA STATE UNIVERSITY, FRESNO OCTOBER 2014

Managing Behind the Scenes • Building Relationships • Building Capacity • Building collaboration, reaching out • Building client centered services • Building the future together CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS

Fresno State: The Backdrop • 24, 400+ students, serving the vast Central California San Joaquin Valley. • 17, 000 square miles of service region. • 80% of students from the 8 -county San Joaquin Valley Region. • Overwhelming number are underrepresented students (HSI, AANAPISI). CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS

Game Plan. What I want. • A university culture embracing the data-driven decision making model. • To bring down, reduce, or eliminate silos. (oh how some love their silos!) • Hire additional staff. • To continue to hire student research assistants. • Enable research analysts to participate in committees, and look for opportunities to get in front of leaders and decision makers. • OIE to regularly evaluate itself as well as assess what’s going on. • A client-centered, service-oriented office, and collaboration. CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS

Managing the “Game of Change” • Game changer: University-wide Tableau dashboards for clients. • OIE added dashboard services to its menu of services. ▫ Transformed the data use environment to self-service of data needs. (OIE training support) ▫ Improved work life of staff with interactive dashboards. • Dashboard and self-service idea caught on quickly, and still growing. CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS

Building the future is continuous effort • OIE Faculty Fellows • Tableau Power Users • NVivo for qualitative research, content analysis • CSU Collaboration, reaching out (CSU is a system, so let’s behave like one) • Relationship-building with “feeder” public schools and community colleges. CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS

Results so far? • Staff “own” their data, become better employees. • Clients begin to offer great ideas and solving other problems! • Enables collaboration with other offices and data experts. • Helps to bring down the “silo” environment. • Relationships and communications improve. • Collective imagination grows. • Relationships with CSU campuses and local schools improving. CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS

Q&A CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS